View a booking

Important: Traditional bookings made through the Flight Search plugin cannot be viewed graphically. Only NDC bookings can be viewed and modified using the graphical booking file. To modify traditional bookings, use Smartpoint Desktop.

To retrieve a booking, you can search by traveler name or by locator:

  • Enter *-NAME replacing NAME with the traveler's last name.

  • Enter * then the booking file (e.g., *ABC123).

For NDC bookings, select the N icon to open the graphical booking file. You are prompted to log in using your MyTravelport credentials if you are not logged in.

From the graphical booking file, you can view and edit:

  • Traveler information, such as security documentation

  • Reservation information, such as flight information (including allowed baggage), tickets, seats, meals, special service requests, and associated remarks. For flights, you can also reissue and void tickets. For hotels, you can display hotel details and modify bookings.

    Note: For a booking that was held without a form of payment, select the Reservation section, then select Issue ticket to add or edit payment information. Once added, select Save changes to keep the booking on hold or select Issue ticket.

  • Booking information, such as ticketing arrangements for held bookings, traveler contact, payment information, ID numbers, airline confirmation numbers, and messages for travelers (unassociated remarks).

  • Document information, such as invoice remarks (DI lines for NDC bookings), notepad remarks, OSI, and Review Booking file remarks.

Graphical booking file (NDC only)

From the graphical booking file for NDC flights only, you can view and edit traveler, reservation, booking, and document information. Expand a section to view a summary. Select a summary to view the details in the right panel. Select the expand all () icon to expand all sections.

  • Select the Travelers section to view and edit traveler information, such as PTC, date of birth, membership numbers, and security documentation. If you are viewing the booking file prior to Hold or Ticket, you can also delete travelers. For GDS bookings, you can add a name remark to a traveler.

    1. Expand the Travelers section.

    2. Select the traveler summary section to display traveler details in the right panel.

    3. Select the Edit travelers button.

    4. Traveler information displays with fields that can be edited. You can also add another form of documentation.

    5. For GDS bookings only, you can add a name remark.

    6. Select Apply changes when editing is complete.

    When traveler information is added to a booking file using cryptic commands or from a profile, you can delete a traveler prior to Hold or Ticket, as long as at least one adult remains in the booking file.

    1. Retrieve the booking file.

    2. Expand the Travelers section.

    3. Select a traveler to display traveler details in the right panel.

    4. Select the Remove travelers button.

    5. Select which traveler(s) to remove.

    6. Select Remove.

    You can also remove travelers from the terminal window by displaying the booking file, right-clicking on a traveler name, then selecting Remove travelers. Select the traveler(s) to remove then select the Remove travelers button.

  • Select the Reservations section to display booking details. For air, you can view fare details, flight information (including allowed baggage), and ticket information; add or modify seats, bags, and meals; add associated remarks; and reissue and void tickets.

    Note: Special Service Requests (SSRs) can be added via terminal entries. Refer to Formats help for more information.

    For hotel bookings, hotel details display, including confirmation number, dates, form of payment used, payment guarantee, cancellation details, price details, and frequent guest number (if used). For Booking.com reservations, the Pin code displays.

    1. Expand the Reservations section.

    2. Select the reservation summary section to display details in the right panel.

    3. Select View rules from the Fare Details panel. Fare rule details are displayed per segment. Select a segment to view the fare rule details.

      Notes:

      • Baggage allowance does not display in fare rules. However, it can be checked in the Itinerary Details panel of Review and Confirm screen.

      • Fare rules are only available if the booking was made in Smartpoint Cloud. Fare rules will not display for a booking made in Smartpoint Desktop and opened in Smartpoint Cloud.

    4. Select Price details below the total to view the fare breakdown per traveler.

    5. Select the Go back link to return to the reservation details.

    1. Expand the Reservations section.

    2. Select the reservation summary section to display details in the right panel. If the reservation contains tickets from a canceled reservation, select the Other tickets.

    3. Scroll down to the Tickets card.

    4. Select a ticket number.

    5. The ticket details display.

    6. Select the Go back link to return to the reservation details.

    1. Expand the Reservations section.

    2. Select the reservation summary section to display details in the right panel.

    3. Scroll down to the Tickets card.

    4. Select the icon to display options for Reissue ticket and Void tickets. Options are grayed out if they are not available for the booking file.

    Seats are available for many NDC carriers as well as for GDS carriers that support seats.

    1. Expand the Reservations section.

    2. Select the reservation summary section to display details in the right panel.

    3. Scroll down to the Add extras section, below the flight details.

    4. Select the + icon to add seats.

    For more information about selecting seats and any associated EMDs, refer to Seats.

    Bags can be added for many NDC carriers. Bags can be added after booking (either hold or ticket) for traditional bookings (GDS).

    1. Expand the Reservations section.

    2. Select the reservation summary section to display details in the right panel.

    3. Scroll down to the Add extras section, below the flight details.

    4. Select the + icon to add bags.

    For more information about selecting bags, refer to Bags.

    Associated remarks are flight-specific messages to the traveler that can be added to Traditional bookings.

    1. Expand the Reservations section.

    2. Select the reservation summary section to display details in the right panel.

    3. Scroll to the flight to which you want to add a message. Below the flight information, select Add new in the Flight specific messages for travelers section.

    4. In the Segments list, select to which segments you want to apply the message.

    5. Enter the message. Messages have a maximum of 70 characters and special characters are now allowed.

    6. Select + Add line to add another message.

    7. When all messages have been added, select the Add button.

    Messages display in the Flight specific messages for travelers section.

    Message also display in the terminal view. Select green link text to open that remark section in the graphical booking file.

    To delete or edit an associated remark in the graphical booking file, select the options () icon for the remark you want to edit or remove, then select either Edit message or Remove message.

  • Select the Booking information section to access ticketing arrangement information for held bookings, traveler contact, payment information, ID numbers, airline confirmation numbers, and messages for travelers (unassociated remarks).

    Important: Can only be added prior to ticketing.

    1. Expand the Booking information section.

    2. Select the booking information summary section to display booking details in the right panel.

    3. Select the Edit button. Fields that can be edited display.

    4. In the Corporate Agreement Number section, select the plus (+) sign to add the corporate agreement number.

      • Both CLID/ and JBID/ are supported formats.

      • The corporate agreement number cannot be changed or deleted if it is already present in the booking file. In this case, the field is grayed out.

    5. Select Apply changes. A confirmation message displays that the reservation details were updated.

    1. Expand the Booking information section.

    2. Select Message for travelers.

    3. If no messages exist, select the Add a message button. If the booking file contains messages, select the + icon in the upper right.

    4. Select Add line to add another message.

    5. Select Add button to add messages to the booking file.

    6. To edit or insert a message, hover over a message to display the options () icon, then select Edit message, Add message before, or Add message after.

    These notes display in terminal in *RI (itinerary remarks) section.

    To delete a message, check the box for each message you want to delete, then select the Remove message(s) button.

  • Select the Document invoicing section to view and edit invoice remarks (DI lines for NDC bookings), notepad remarks, OSI, and review booking file information.

    To access Invoice remarks, expand the Document invoicing section of the graphical booking file, then select Invoice.

    The right panel displays all invoice remarks.

    1. If no remarks exist, select the Add remark button.

    2. Select the type of remark and enter the remark text.

      • AC - Account details (only 1 allowed)

      • AR - Replace original sign on code with new sign on, which will be used on the invoice/itinerary.

      • FS - Add a Fare Saver to the itinerary/invoice; do not enter decimals or currency codes.

      • FT - Up to 45 characters of free text, which is sent to the back office system (MIR).

      • TK - Add manual ticket numbers to the itinerary/invoice.

      • X* - Back office accounting field

      • CR - Copy up to 12 canned remark lines from the canned remark record and place them in the itinerary/invoice.

      • DYO - Use a DYO (design your own) format number for itinerary/invoice production

      • FP - New free text

    3. Select Add line to add another note.

    4. Select Add button to add notes to the booking file.

    To delete remarks, check the box for each remark you want to delete, then select the Remove remark(s) button.

    To edit a remark that was added manually, hover over the remark row and select the options () icon at the far right then select Edit. You can also choose to add a new remark before or after the current row.

    Note: Invoice remarks that are automatically created when booking an NDC offer cannot be edited or deleted.

    To access Notepad remarks, expand the Document invoicing section of the graphical booking file, then select Notepad.

    The right panel displays all notepad remarks.

    1. If no notes exist, select the Add note button.

    2. Select the type of note and enter the note text. You can type a custom qualifier (e.g., CQ*) that is used by your agency.

      • Notes - Create a notepad item. Will not show in history of the booking file when deleted.

      • D* - Create a notepad item with D qualifier. Qualifiers to be defined by the agency.

      • H* - Creates a notepad that will be saved in the history of the booking file when removed.

      • HG* - Create a Historical notepad item with G qualifier. Qualifiers to be defined by the agency.

      • C* - Creates a Confidential notepad item, which is only visible in own PCC.

      • CM* - Create a Confidential notepad with qualifier M. Qualifiers to be defined by the agency.

    3. Select Add line to add another note.

    4. Select Add button to add notes to the booking file.

    • Use the Search () icon in the upper right of the Notepad panel to search for text within the notepad remarks.

    • Use the Filter () icon to filter notes by note type. Select the types of notes to filter. Select the Filter icon again to remove or add filters.

    • To edit a note, select the options () icon at the end of a note then select Edit note.

    • To add a note before or after an existing note, select the options () icon at the end of a note then select an add option.

    • To delete a note, select the checkbox before the note and select the Remove notes button at the bottom right. You can delete multiple notes at once.

    These notes display in terminal in *NP (notepad remarks) section.

    Select the green NOTE link to open these remarks in the graphical booking file.

    When booking traditional (GDS) flights, multiple notepad remarks are created that begin with TSFQ. These lines are used as keys to retrieve Fare Rules. These lines can be ignored.

     

    You can add, edit, and delete Other Service Information (OSI) using the graphical booking file.

    1. Expand the Document invoicing section of the graphical booking file, then select Other service information.

    2. Select Add message.

    3. Select which airlines (or all) should receive the message.

    4. Enter the message and select Add message to add another message or select Add to add the message and close the window.

    To edit a message in the graphical booking file, select the options () icon for the message you want to edit, then select Edit message.

    To delete a message, select which message(s) to delete, then select the Remove messages button.

    If OSI information is added through a terminal format (SI.), this information displays in the graphical booking file.

    For more information on formats, refer to Other Service Information and Review Booking File in the Travelport+ Formats guide.

    You can add, edit, and delete review booking file remarks using the graphical booking file.

    1. Expand the Document invoicing section of the graphical booking file, then select Review booking file.

    2. Complete the required fields (date, time, queue, PCC, and remark). Default values of tomorrow's date, current time, queue 12, and current PCC are pre-populated and can be changed as needed. You can also assign a category if it already exists in the queue. For more information, refer to Travelport+ Queue categories.

    3. Select Add.

    To edit a remark in the graphical booking file, select the options () icon for the remark you want to edit, then select Edit remark. You can edit the message, date, and time, then select Save.

    To delete a remark, select which remark(s) to delete, then select the Remove remarks button.

    If review booking file information (format RB.) is added in a terminal window using formats, this information displays in the graphical booking file.

    For more information on formats, refer to Other Service Information and Review Booking File in the Travelport+ Formats guide.

In the graphical booking file view and subject to carrier support, you may have the following options. Expand each section for instructions and more information.

Important: This ancillary is only available for American Airlines NDC bookings on hold. It applies to all passengers and all segments. This ancillary requires a credit or debit card as form of payment. If cash is added as form of payment, the ticket would be fulfilled but the ancillaries will not.

American Airlines works with third-party vendor to fulfill carbon offset. Therefore, no EMDs are issued.

  1. From the View Booking File display, in the right panel, scroll down to the Bags, meals, and more section.

  2. Select the + to shop for ancillaries.

  3. The option to reduce carbon emissions and the associated price display. Select the checkbox to offset the environmental impact and accept the price. Per American Airlines processing, this ancillary is applied to all travelers on all segments.

  4. Select the Save button.

The Booking File shows that the ancillary is booked.

Once payment has been taken, the third party (Cool Effect) emails the passenger directly with the purchase receipt. For this reason, email address is mandatory for the purchase of American Airlines Carbon Offset.