Manage NDC bookings

Tip: Tap or select an image in the steps below to view it full sized.

Retrieve an NDC booking. When an NDC booking is made, a passive booking is created and displayed in Smartpoint.

  • When an NDC booking has a schedule change, an orange warning banner advises the new flight details, different to the passive booking in Smartpoint.

  • The segment code ZK indicates an NDC booking by default.

  • Select *VL to display the airline locator. Like a traditional booking if there is NO airline vendor locator then the booking may not have transmitted to the airline, so please contact the airline to confirm.

  • Select *SI to display the SSR information entered in the traveler form.

  • Select *DI to view payment, document, base fare, tax, and ticket time limit information.

NDC icons

The NDC icon indicates the status of the booking. This status also displays when you hover over the icon.

The NDC icon only displays in the PNR Viewer.

  • in green indicates the NDC segment's status is confirmed (ZK), the PNR is ticketed, and the ticket number is in the DI remarks.

  • in orange displays in the following scenarios:

    • If the NDC segment's status is confirmed (ZK), and the PNR is non-ticketed.

    • If the NDC segment's status is confirmed (ZK), the PNR is ticketed and an Involuntary change has been received.

  • in gray displays in the following scenarios:

    • If all NDC segments are flown.

    • If the booking has been canceled.

  • in red indicates the booking is invalid.

NDC booking schedule changes

For Travelport+, queue 11 on the host is a dedicated queue for NDC booking schedule changes. When an airline has a schedule change, it is automatically placed on queue 11.

For Apollo, schedule changes are placed on queue 22. For Worldspan, schedule changes are placed on queue 7.

Agent next steps

If the agent retrieves the booking in the Flight Search NDC plugin, an orange banner displays the new flight times for that booking and the passive segment details are automatically synchronized.

Note: The schedule change remains on queue until the agent takes action. The banner is removed after the initial notification and does not display when the booking file is opened again.

The schedule change will fall into the agent's queues as it does today in Smartpoint for ATPCO bookings. As the plugin and Smartpoint sync in the same session, there is no specific queue for the plugin.

  • For Travelport+, it is queue 11.

  • For Apollo, it is queue 22.

  • For Worldspan, it is queue 7.

Apply waiver code

Following an involuntary schedule change, agents (subject to airline support) can apply an optional waiver code to avoid any penalties or fees. See Schedule Change Notifications for details on how to apply a waiver code.