What's new

Refer to NDC airline capabilities for instructions on how to access information about each NDC airline's capabilities.

Release 4.31: March 26, 2026

  • Display the remaining booking time countdown in the Extras catalog, synchronized with the timer on Review and Confirm.

Release 4.30: February 26, 2026

Flight disruption status change: February 5, 2026

As of February 5, 2026, all new or modified confirmed NDC bookings will have an HK segment status. Prior to February 5, agencies could opt in to receive NDC bookings as HK status, rather than the default ZK status. For HK status to display, agencies must upgrade to Smartpoint 11.7 or later. If you upgraded to Smartpoint Desktop 12.0 and need to fall back, please revert to version 11.7.

Important: Agencies using automation to service bookings should review their workflows to ensure compatibility with the new process.

Avianca (AV) suspending NDC content access: February 1, 2026

From February 1, customer access to Avianca NDC content is discontinued. All Avianca content will be centralized in EDIFACT.

Release 4.29: January 29, 2026

  • As the most common search scenario is round trip, the Search panel now populates the segment one origin as the segment two destination.

  • User can display an NDC booking in the graphical booking file while working a queue, and exit queue to complete actions such as ticketing and adding ancillaries.

 

All Nippon Airways NDC content: December 17, 2025

All Nippon Airways ANA (NH) NDC content is available in additional countries. Features and known issues are detailed in the NDC NH article.

Release 4.28: December 11, 2025

  • Search preferences and modifiers are grouped for easier access.

  • After flight selection, the Extras panel now includes an Other ancillaries category, which contains traveler services offered by the airline.

  • The Extras panel has been enhanced for consistency across all ancillaries.

  • Upsell options for Air India NDC display at the Review and confirm stage prior to booking.

  • Prior to this release, Ticketing Mandatory (TM) and Document Mandatory (DM) custom check rules were applied inconsistently and would block the book and hold workflow. With this release, when the Agency Account Table (AAT) specifies that TM and DM rules are mandatory at ticketing or itinerary issuance, users are able to book and hold without fulfilling the rules, which may be required at a later stage of booking. Note: TM and DM rules are configured via the RULE command in the AAT.

New NDC airline schedule change process

The new NDC Schedule Change process introduces a streamlined approach for handling flight disruptions. These enhancements aim to reduce manual intervention and improve the overall efficiency of disruption handling for travel agents and agencies. See NDC Schedule Change process for requirements and steps to action NDC schedule changes.

All Nippon Airways NDC content: November 20, 2025

All Nippon Airways ANA (NH) NDC content is available to limited agencies in Indonesia. Additional countries and agencies will soon follow. Features and known issues are detailed in the NDC NH article.

Etihad Airways NDC content: November 17, 2025

Etihad Airways (EY) NDC content is available as outlined in NDC content by country. Features and known issues are detailed in the NDC EY article.

Release 4.27: November 6, 2025

  • OB Fees (carrier ticketing fees for credit card use) are automatically recalculated during ticketing when the form of payment changes after booking hold (post end transact).

  • Paid meals and traveler assistance can be booked in NDC reservations before and after booking, where supported by carrier. See NDC capabilities by airline for specifics

  • Flights that have already been flown are marked with lighter and strike through text in both the Booking View Flight list and the graphical booking file. These changes allow users to easily identify past date flights. When viewing a booking terminal view, flown flights are not listed, which is consistent with Smartpoint Desktop.

Release 4.26: October 2, 2025

  • October 9, 2025: Easy Pay is supported as a payment option for all six Lufthansa Group airlines – Air Dolomiti, Austrian Airlines, Brussels Airlines, Discover Airlines, Lufthansa, and Swiss International Airlines. Easy Pay can be selected from the credit card type list as a payment method.

  • Free meals and free traveler assistance can be booked in NDC reservations before booking, where supported by carrier. See NDC capabilities by airline for specifics.

  • Enhanced display of Electronic Miscellaneous Documents (EMD) to clearly see if one EMD has been issued for multiple paid services or one EMD per paid service. Prior to this release, each ancillary had a corresponding EMD; these EMDs displayed as separate lines in both the review and confirm display as well as DI lines.

    With this release, some providers are combining ancillaries with an offer. These providers then either issue a single EMD for all ancillaries together (ancillaries do not have individual pricing) or can issue multiple EMDs, one for each ancillary. 

Air Canada NDC content: October 1, 2025

Air Canada (AC) NDC content is available as outlined in NDC content by country. Features and known issues are detailed in the NDC AC article.

Release 4.25: September 4, 2025

  • Agents can accept and reissue tickets after involuntary change (OCN), subject to NDC carrier capability.

  • Ticketing arrangement now displays both local and UTC (Zulu) time on the Booking details panel by hovering over the informative icon.

TAP Air Portugal NDC content: August 21, 2025

TAP Air Portugal (TP) NDC content is available as outlined in NDC content by country. Features and known issues are detailed in the NDC TP article.

Release 4.24: August 7, 2025

  • Traveler names can be added when selecting priority boarding. Prior to this release, traveler names had to be entered prior to search.

  • Baggage allowance displays in the NDC Modify air search response screen and the NDC Modify Review and Confirm screen, if supported by airline.

Release 4.23.3: July 31, 2025

  • Prior to this release, NDC segments only displayed with a status of ZK. With this release, agencies can choose to have NDC segments display with a status of HK for Travelport+ only. Agencies must contact their Travelport representative to opt in. If your agency does not opt in, NDC segments will continue to display a status of ZK.

    Agencies who opt in for the NDC status of HK may need to update back office processes. The ZK to HK change will be important for future Order Change Notification features related to flight disruptions and other airline notifications. For more information, refer to NDC segment status.

    In the terminal view, an N displays at the end of an NDC segment.

    Important: Smartpoint Desktop 11.7 or higher is required.

  • Finnair (AY) NDC supports bags.

    • Before booking:

      • Hold the bags and flight selection

      • Instant ticket bags and flight selection

    • After booking:

      • Add bags to held booking

      • Add bags to ticketed booking and pay for them

Release 4.23.2: July 24, 2025

New private fare qualifiers are available: Adoptant, Entertainment, Humanitarian, Semideferred Cruise Tour Operation, TMC Corporate. No specific PTC is required for these qualifiers. However, these qualifiers depend on carrier support.

Easy Pay update: July 17, 2025

IATA Easy Pay (EP) is available as a form of payment for ticketing and ancillaries. Select Credit / Debit card as the payment method, then choose Easy Pay from the Card type list.

  • Available for Singapore Airlines (SQ) and Qatar Airways (QR) on June 26, 2025.

  • Available for Qantas Airways (QF) and Emirates (EK) on July 17, 2025.

Release 4.23: July 10, 2025

  • Upsell and/or fare attributes (e.g., rebooking, refund, baggage) display in the brand details card, if sent by the airline.

  • Seat maps display as part of the Extras catalog, allowing easy navigation to other ancillaries.

  • Agent can hold seats and ancillaries on ticketed bookings, if allowed by the airline, in addition to held bookings.

  • For departures from India, the Goods and Services Tax (GST) information can be added or deleted in the graphical booking file.

  • Add Fiscal ID in Traveler information when booking or exchanging an international ticket in an Argentina, Bolivia, Ecuador, or Peru PCC.

EVA Air NDC content: June 19, 2025

EVA Air (BR) NDC content is available as outlined in NDC content by country. Features and known issues are detailed in the NDC BR article.

Release 4.22: June 12, 2025

  • Ticketing Time Limit now displays both local and UTC (Zulu) time on the Review and confirm panel by hovering over the informative icon.

  • The Summarized (short) or All (long) fare rules option are now available from the confirmation screen's View rules link. At this time, only summarized (short) fare rules are available for NDC flights.

Air India (AI) NDC content: June 4, 2025

Air India NDC content is now available through Travelport+ (1G) as outlined in NDC content by country. Air India NDC content requires registration. Features and known issues are detailed in the NDC AI article.

Cathay Pacific (CX) NDC content: June 2, 2025

Cathay Pacific NDC content is now available through Travelport+ (1G) as outlined in NDC content by country. Cathay Pacific NDC content requires registration. Features and known issues are detailed in the NDC CX article.

Release 4.21: May 15, 2025

  • A corporate agreement ID and frequent traveler number can be added during booking on the traveler information panel. Prior to this release, this information could only be added using terminal commands.

  • When viewing flight rules, a drop-down option lets you choose to display Summarized (short) or All (long) fare rules. At this time, only summarized (short) fare rules are available for NDC flights.

  • Baggage allowance display has been updated to display consistent information in the flight search results, review and confirm, and graphical booking file sections.

  • When completing the traveler and payment information on the Review and Confirm page, if you decide to view or select ancillaries, the traveler information persists. Prior to this release, you were prompted to save traveler details first or they would be lost.

  • If the form of payment is added to the booking file before flight search (for example, from a profile or terminal entry) and if the form of payment is later changed on the review and confirm screen for an NDC offer, the offer is repriced to ensure any fees associated with the chosen form of payment are correctly calculated. For example, if a credit card was initially added to the booking file and the form of payment changed to cash during the review and confirm screen, any OB fees initially calculated for a credit card would no longer apply to the booking.

  • Malaysia Airlines (MH) NDC offers can be manually repriced.

Release 4.20: April 24, 2025

  • Enter an NDC promo fare code in Search to receive and book offers that are part of a promotion being run by the airline.

  • After selecting the last flight and before booking, you can add extras, depending on carrier support. This page also displays itinerary details.

  • Air search results can be filtered by layover duration.

  • For traditional flights, you can display a summary (short) or all (full) fare rules from the flight details pane in shopping results. At this time, only a summary (short) fare rules are available for NDC flights.

  • For flight search, the content source value (Traditional, NDC, or All) defaults to the last content source selected, even when the panel is refreshed.

Easy Pay available: April 10, 2025

IATA Easy Pay (EP) is available as a form of payment for ticketing and ancillaries for Air France (AF), Air India (AI), Finnair (AY), and KLM (KL). Select Credit / Debit card as the payment method, then choose Easy Pay from the Card type list.

NDC SAS Scandinavian Airlines (SK) seats

Seats can be added to NDC SAS Scandinavian (SK) orders for the following flows:

  • pre-booking and hold seats and flights

  • pre-booking and ticket seats and flights

  • post-booking to a held booking

  • post-booking to a ticketed booking

Note: There is currently a limitation with adding SK seats post booking. The agent can book (commit) seats one leg at a time. Agents can select seats for some or all of the travelers on that leg.

Release 4.19.2: April 3, 2025

  • Qantas (QF) supports cancelling/modifying bags on held and ticketed bookings.

  • Lufthansa Group (LHG) supports cancelling/modifying bags on ticketed bookings only, as per the carrier business rules.

Release 4.19: March 20, 2025

  • Air search results can be filtered by connecting airport.

  • When searching for NDC flights and specifying a private fare code in the search panel, select an NDC offer, then hover over the new information () icon for fare type to display the type of private fare used for that offer, if it is available.

  • When canceling or modifying seats or bags after a held or ticketed booking, the confirmation button label has changed to Confirm changes.

  • Agencies can restrict NDC ticketing at the PCC level based on the AAT setting TKLS - Electronic Ticketing. Set this field is set to N to prohibit an agency from issuing electronic tickets. When an agent in a PCC that prohibits ticketing tries to ticket, the following message displays: You do not have ticketing permissions. The agent only has the option to Hold; the ticket option is hidden.

  • Canceled DI remarks are available in booking file history.

NDC SAS Scandinavian Airlines (SK) bags

Adding bags is now supported for Scandinavian Airlines (SK) NDC orders.

Release 4.18: February 20, 2025

  • Preferred seats are indicated by a blue seat () icon on seat maps.

  • When NDC carriers allow bags to be selected prior to booking, the Extras panel displays after the last flight is chosen for you to add bags. The new Bag option displays along with the Seats and Add-ons options.

  • When NDC carriers do not support bags, an error message displays and the Bag option in the Extras panel is grayed out.

  • Amenity icons display in the flight details panel below each flight's details. Hover over an amenity for details.

Finnair NDC content: February 2025

Finnair (AY) NDC content is now available through Travelport+ (1G) as outlined in NDC content by country. Features and known issues are detailed in the NDC AY article.

United Airlines NDC in APAC

United Airlines NDC content is available in additional APAC countries as outlined in NDC content by country.

January 28, 2025: Multi-factor authentication

Multi-factor authentication (MFA) is now integrated into the login process for this product.

What is MFA? It is a two-step verification process designed to keep your account safer. The new, secure login experience adds an extra layer of protection to your account. In the future, this update will simplify password recovery and improve self-service and registration.

As part of this process, a code is sent to your associated email address to authenticate your login. With MFA, your data and information are well-protected.

Discover Airlines NDC content

Discover Airlines (4Y) NDC content is now available as part of the Lufthansa Group. See the NDC LHG knowledge article for additional information.

Release 4.17: January 23, 2025

  • When searching for flights using a search modifier (e.g., carry-on bag), the modifier used in search cannot be unselected in the filter panel.

  • Flight amenities (such as seat layout, power, food, beverage, and entertainment) display when viewing brands and when comparing flights.

  • Agents can modify and cancel seats for British Airways (BA) prior to booking.

  • Bags can be canceled post booking for Emirates (EK) and Qantas (QF).

  • Bags can be modified prior to booking for Air France/ KLM (AF/KL), British Airways (BA), Iberia (IB), Qantas (QF), Singapore Airlines (SQ), United Airlines (UA).

  • Graphical booking file displays ticket information for canceled segments and offers.

Release 4.16: December 12, 2024

  • Search results can be filtered up to a maximum price.

  • NDC carrier-specific updates:

    • Booking bags and seats in the same transaction is available for Air France, Iberia, KLM, and United Airlines before booking, after booking, and after ticketing, as per each carrier's NDC business rule.

    • Agents can cancel bags pre-end transaction for Qantas (QF) and Air France/KLM (AF/KL) NDC.

    • Paid seats are supported for Malaysia MH NDC offers during booking and post booking.

    • NDC order divide is supported by Malaysia Airlines and SAS Scandinavian Airlines.

  • Agents using the Flight Search plugin can customize the window and content size.

    • Zoom in or out to see content more clearly.

    • Minimize or maximize the window to move or dock the window.

Release 4.15: November 21, 2024

  • Booking bags and seats in the same transaction is available for British Airways (BA), Qantas Airways (QF), Singapore Airlines (SQ), and Lufthansa Group (LH) before booking, after booking, and after ticketing, as per each carrier's NDC business rule.

  • Bags can be canceled before booking for British Airways (BA), Iberia (IB), Singapore Airlines (SQ), and United Airlines (UA) NDC offers.

  • Search results can be filtered by low CO2 emissions and popular preferences.

  • When creating a new review booking file remark, default values of next day, current time, queue 12, and current PCC are pre-populated and can be changed as needed. You can also assign a queue category. Review booking file remarks can be assigned to a queue category.

  • Invoice remarks has new types available for back office accounting field (X*), canned remarks (CR), and design your own (DYO).

  • OSIs with SMNAME and SMNLOC are required to use marine fares. When these OSIs are added to the booking file, they no longer display in the Corporate ID section of the flight search panel. They remain as part of the booking file and display in the Other service information section of the graphical booking file.

  • Quickly access notepad, invoice remarks, and OSI messages in the graphical booking file by selecting the green links when viewing the NDC booking file in a terminal window.

  • Manual reprice is now available for American Airlines, British Airways, Emirates, Iberia, Lufhansa Group, Qantas Airways, and United Airlines NDC bookings.

  • NDC carrier-specific updates:

    • Qatar Airways seats are available during booking and after booking.  

    • Iberia priority boarding can be added after ticketing.

Iberia NDC: November 11, 2024

Iberia NDC content is available through Travelport+ in additional countries as outlined in NDC content by country.

Release 4.14.2: November 7, 2024

Seats can be selected after choosing the last flight segment (subject to carrier support) through the Extras catalog panel. The Extras panel is used both before and after ticketing for NDC and traditional (GDS) carriers that support seats.

Malaysia (MH) and Emirates (EK) NDC: November 5, 2024

Malaysia Airlines and Emirates NDC content is available through Travelport+ in additional countries as outlined in NDC content by country.

Release 4.14: October 24, 2024

  • Flight responses can be filtered by airport, non-stop only, and departure and arrival time window.

  • OSI, associated remarks, and Review Booking File remarks can be edited in the graphical booking file for NDC bookings.

  • NDC carrier updates

    • Iberia (IB) allows seats to be modified and canceled before ticketing.

    • Booked bags for NDC offers can be canceled for Lufthansa Group (LH) after ticketing.

      Important: Airlines do not offer refunds for canceled bags.

    • Bags can be added to Air Dolomiti (AN) NDC offers.

    • Bags can be added to United Airlines (UA) NDC offers before and after ticketing.

Release 4.13: September 26, 2024

  • Agent can use waiver codes in a search following an involuntary change (OCN) for QF and AA bookings.

    • For American Airlines, when a waiver code is entered in the Air Modify panel, the search results have the waiver code applied.

    • For Qantas, the waiver code is also entered in the Air Modify panel but the search result prices do not reflect the waiver code. Instead, the waiver code is applied at the review and confirm page at this time.

  • Multiple order divides are available for some airlines.

  • Once flights are selected, the Fare Details section in the Review and confirm panel now displays both city names and airport codes, which is useful for cities having more than one airport.

  • In the Flight search panel, the cabin class modifier has moved from the bottom of the panel to below the Airline field.

  • If a billing address is already in the booking file and if credit or debit card is chosen as form of payment, the billing address option of Same as on the booking file is selected by default. To use a different billing address as the one on file, unselect this option to display the billing address fields to enter a different address.

Release 4.12: August 29, 2024

  • Add priority boarding to an Iberia NDC offer prior to booking. When priority boarding is added, you must ticket (not available for book and hold). Important: Traveler details must be added using a terminal entry (N.) before searching for a flight in order to add priority boarding during booking.

  • In the graphical booking file: 

    • When an NDC booking includes commission, the commission displays on the Review and Confirm screen in the Fare Details section. Commission also displays on the Ticket Details screen (if the offer has been ticketed).

    • For NDC bookings, select the ticket number link to display ticket details.

    • OSI and Review Booking File remarks can be deleted.

    • When creating a notepad remark, you can also enter qualifiers defined by your agency.

    • The customer ID number displays in the booking information details.

    • India Good and Services Tax (GST) SSRs (GSTN, GSTA, GSTP, GSTE) can be added and displayed in the graphical booking file.

  • Credit card security code is mandatory for Air France, KLM, and British Airways in graphical bookings. When the security code is not entered for those airlines that require it, you are prompted to enter it before ticketing.

  • Class of service and fare basis displays when viewing brand details for NDC bookings.

  • Agents can modify a SAS Scandinavian Airlines (SK) booking after travel commencement.

  • For SAS Scandinavian Airlines (SK) and Qatar Airways (QR) bookings, agents can manually reprice the offer to extend the fare guarantee period and keep the reserved inventory. The offer price may have changed from the original booking; therefore, the agent will need to accept any changes.

  • NDC ancillaries

    • For British Airways (BA), bags can be added before end transact.

    • For Iberia (IB) NDC itineraries, bags and seats can be added before and after end transact.

    • Bags can be added for Qantas (QF) NDC itineraries before and after end transact.

Release 4.11: August 1, 2024

  • Unassociated and invoice remarks can be edited and inserted from the NDC graphical booking file.

NDC

  • Agents can now modify UA and EK NDC itineraries after travel commencement.

  • Agents can now modify the Corporate ID and Membership number when modifying an itinerary.

  • An error displays when the fare rules do not allow the modification.

  • For British Airways (BA) NDC itineraries, bags can be added pre-ET.

Malaysia Airlines (MH) NDC content: July 25, 2024

Malaysia Airlines NDC content is now available through Travelport+ (1G) in limited countries as outlined in NDC content by country. Features and known issues are detailed in the NDC MH article.

Release 4.10: July 11, 2024

  • Flight search calendar is restricted to 362 days from the current date.

  • You can specify the ages of the passengers by selecting the Add passenger age link in the Flight Search panel. Some countries exempt passengers of a certain age from paying taxes.

  • Review and confirm page displays the offer time limit for NDC offers and the ticket time limit. NDC offers are only available for a certain amount of time. If the booking is not completed (hold or ticket) in that time, the offer is no longer valid and will fail to book.

  • For NDC searches, when private fares are returned, the type of private fare (agency private or airline private) displays in the fare type row (when a flight option is selected) and the comparison matrix.

  • You can now book bags for flights with connecting segments. Bags are available for NDC flights, both before booking and after booking, and for GDS flights after booking.

  • Associated itinerary remarks can be deleted from the NDC graphical booking file.

  • Review booking file reminders can be added in the NDC graphical booking file.

  • Other service information (OSI) remarks can be added in the NDC graphical booking file. Messages can be sent to all airlines in the PNR or specific ones.

  • When viewing a booking in the terminal, a new Note link in the Remarks OSI SSR section of the booking will open the notepad remarks in the NDC graphical booking file.

NDC

  • Bags can be added to a BA itinerary post booking.

  • Agents can now modify a BA or IB booking after travel commencement.

  • Banked funds (unused tickets) can now be used as form of payment for an AA or UA NDC held reservation.

  • For SQ bookings, if an offer expires, the agent will need to reprice the offer in order to keep the reserved inventory. The offer price may have changed from the original booking; therefore, the agent will need to accept any changes. At this time, reprice is only available on SQ bookings on or after August 1. Other carriers to follow subsequently.

LHG NDC: 04 July 2024

Lufthansa Group NDC content is now available through Travelport+ in home countries (Belgium, Germany, Liechtenstein, and Switzerland) as outlined in NDC content by country.

Emirates (EK) NDC: 25 June 2024

Emirates NDC content is now available through Travelport+ (1G) in limited countries as outlined in NDC content by country. Features and known issues are detailed in the NDC EK article.

SAS Scandinavian Air (SK) NDC: 13 June 2024

SAS NDC content is now available through Travelport+ (1G) in limited countries as outlined in NDC content by country. Features and known issues are detailed in the NDC SK article.

Release 4.9: June 6, 2024

  • When a route includes a technical stop with the same flight number, the stop city displays in flight search results.

  • Airlines can be excluded from results using a new flight search modifier.

  • You can sort availability flight options in the terminal window.

  • Document itinerary (DI) remarks and traveler messages (unassociated remarks) can be deleted in the NDC graphical display.

NDC

  • Ability to retry payment of ancillaries through Smartpoint Cloud, if ancillaries remained on hold.

  • Agents are able to book seats and bags in the same request.

  • Agent can now book and pay for bags on LHG ticketed bookings. Note: Bags cannot be booked on Air Dolomiti at this time.

Air Dolomiti NDC content

  • Air Dolomiti (EN) NDC content is now available as part of the Lufthansa Group. See the NDC LHG knowledge article for additional information.

Release 4.8: May 9, 2024

  • An NDC label displays beneath the price options in flight search results so you can easily distinguish between traditional and NDC options.

  • Bags can be added before or after booking for Air France/KLM and Singapore Airlines NDC offers. Bags can be added after booking (either book and hold or book and ticket) for traditional bookings (GDS).

  • Airport and city destinations more easily identified in flight search.

  • Review and Confirm screen has been rearranged to streamline the booking process.

  • Notepad remarks can be edited or new remarks can be added before or after existing remarks.

  • When Other Service Information (OSI; format SI.) or review booking file information (format RB.) is added in a terminal window using formats, this information displays in the NDC graphical booking file.

NDC carrier updates include:

Ancillaries:

  • Agents can add bags to NDC bookings Pre-ET and Post-ET for Singapore Airlines (SQ) and Air France/KLM (AF/KL). Bags can be added after booking (either book and hold or book and ticket) for traditional bookings (GDS).

  • Agents can add seats to NDC bookings Pre-ET and Post-ET for Singapore Airlines (SQ) and British Airways (BA).

Release 4.7: April 11, 2024

  • Add associated itinerary remarks from the NDC graphical booking file.

  • From the Travelers drop down in Booking view, select the edit () icon to open passenger details in edit mode.

  • NDC carrier updates include:

    • Seats for Lufthansa Group NDC bookings can be added after book and hold or after book and ticket.

    • Seats for Air France and KLM NDC bookings can be added before booking (either book and hold or book and ticket).

    • Air France, KLM, and Singapore Airlines NDC bookings can be modified after travel has commenced.

    • Sub-agents can modify American Airline NDC ticketed bookings and put on hold.

  • Updates that apply to all NDC carriers include:

    • When major involuntary schedule changes occur for NDC flights, agents have the option to accept and reissue tickets or decline, which allows the agent to modify the flights and use a waiver code.

    • Airlines may offer a price guarantee until a future date for special events, which may be beyond the usual void period (midnight the current day). In these special instances, TST expiry date and payment time limit information is provided. When an agent retrieves the booking and selects Issue ticket, an option for Reprice fare displays if the price has changed between booking and retrieval. When Reprice fare is selected, a popup displays with the new price and the option to accept and issue tickets or accept but not issue tickets.

    • When an unused ticket is used as a secondary form of payment (when the traveler has to pay an additional amount), the confirmation screen shows both forms of payment. An unused ticket cannot be used as form of payment for booking with multiple passengers.

    • When modifying a booked NDC offer, you can add or edit fare types and enter private fare codes that may be different than the modifiers in the original booking.

Lufthansa Group (LHG) NDC countries: 9 April 2024

Lufthansa Group NDC content is available through Travelport+ in additional countries (Americas and EMEA) as outlined in NDC content by country. The following Lufthansa Group carriers are included: Austrian Airlines, Brussels Airlines, Lufthansa, and Swiss.

Qatar (QR) NDC countries: 19 March 2024

Qatar NDC content is available through Travelport+ in additional countries as outlined in NDC content by country.

Release 4.6: March 14, 2024

  • Preview seat map in flight search to view available seats.

  • Notepad remarks can be deleted through the NDC graphical booking file.

  • Invoice remarks can be added and viewed through the NDC graphical booking file.

  • When issuing tickets, you can add or edit ticketing details, which includes commission, endorsements, IT/BT type or tour codes.

Iberia (IB) NDC: 12 March 2024

Iberia NDC content is now available through Travelport+ (1G) in additional countries as outlined in NDC content by country. Features and known issues are detailed in the NDC IB article.

Additional NDC countries: 05 March 2024

AF/KL, BA, and LHG NDC content is now available through Travelport+ in additional countries as outlined in NDC content by country. The following Lufthansa Group carriers are included: Austrian Airlines, Brussels Airlines, Lufthansa, and Swiss.

Qatar Airways (QR) NDC: 21 February 2024

Qatar Airways NDC content is now available through Travelport+ (1G) in limited countries as outlined in NDC content by country. Features and known issues are detailed in the NDC QR article.

Release 4.5: 15 February 2024

  • NDC

    • Qantas involuntary changes: can reissue tickets and use waivers on held bookings or modify ticketed bookings.

    • Paid and free seats can be added to AF/KL and LHG NDC bookings.

Iberia (IB) NDC: 23 January 2024

Iberia NDC content is now available through Travelport+ in Portugal as outlined in NDC content by country. Features and known issues are detailed in the NDC IB article.

Release 4.4: January 18, 2024

  • A Price details and Fare rules link is available on the confirmation page. Select the link to view a price breakdown for each passenger type.

  • Tickets can be voided from the options () icon in the Tickets card of the graphical booking file.

  • Notepad and unassociated remarks can be added in the graphical booking file. Remarks can only be updated or deleted in the terminal.

  • When searching for NDC only flights, if the fare type includes Private Fares, you can select a private fare qualifier, which will request private fares for the selected PTC, irrespective of the PTC selected for the travelers.

Singapore Airlines (SQ) NDC: January 2024

For Singapore Airlines NDC bookings only, some Order Change Notifications (OCNs) are placed on specific queues and also generate DI line messages.

Lufthansa Group (LHG) NDC: January 2024

LHG NDC content is now available through Travelport+ in additional countries as outlined in NDC content by country. The following Lufthansa Group carriers are included: Austrian Airlines, Brussels Airlines, Lufthansa, and Swiss. Features and known issues are detailed in the NDC LHG article.

Release 4.3: December 14, 2023

No changes affect functionality

Release 4.2: November 30, 2023

  • When modifying an NDC booking, cabin preference can be specified when searching for alternate flights.

  • Singapore Airlines (SQ) now supports the division of an NDC booking for passengers permitted to travel alone.

Release 4.1: November 9, 2023

  • In Flight Search, enhancements to upsell cards and layout of flight search.

  • For seats, modify is available from free to paid, paid to paid, and paid to free seats for held and ticketed bookings through the GUI seat map for NDC carriers UA, AA, and QF.

United Airlines NDC: November 1, 2023

United Airlines NDC content is now available in Canada and Latin America, as outlined in the NDC country list.

Release 4.0: October 31, 2023

  • Beginning November 3, 2023, Travelport+ NDC agencies can be configured to have NDC orders include a filed fare along with airline ticket number. NDC tickets for original book and modify/exchanges are also updated in the agency's Ticket and Invoicing number system (TINS). These updates occur in conjunction with the DI line updates.

  • The NDC graphical booking file has been redesigned to provide easier access to information and actions.

    • For each traveler, you can view name, gender, date of birth, membership number, and security documents. Some of this information can also be edited.

    • More information is provided for each reservation, as well as associated and unassociated remarks.

    • Booking information (such as ticketing arrangement, email and delivery addresses, corporate ID numbers, and phone numbers) is easier to access.

    • You can view DI remarks and notepad remarks from the Document invoicing section.

    • When seats are added or modified after booking, the "due price" displays the seats section.

  • Expanded fare details are available in the booking file, offer details, and review and confirm screen.

  • For seats, modify is available from free to paid, paid to paid, and paid to free seats for held and ticketed bookings through the GUI seat map for GDS carriers that support seats. On November 11, this functionality will be available for NDC carriers UA, AA, and QF.

Release 3.13: October 4, 2023

  • Seat changes include:

    • Paid seats can be added using the GUI seat map to GDS and NDC held and ticketed bookings. When paid seats are selected for a held or ticketed booking, the review and confirm screen displays so that you can choose a form of payment.

    • Paid seats can be canceled using the GUI seat map from GDS and NDC held and ticketed bookings.

      Important: Airlines do not give refunds for paid seats.

Air France/KLM NDC: September 25, 2023

Air France/KLM NDC content is now available in additional countries, as outlined in the NDC country list.

Lufthansa Group (LHG) NDC: September 14, 2023

LHG NDC content through Travelport+ is now available to select customers in Austria, the Netherlands, and the United Kingdom. That includes the following Lufthansa Group carriers: Austrian Airlines, Brussels Airlines, Lufthansa, and Swiss. Additional countries and customers to be launched subsequently. Features and known issues are detailed in the NDC LHG article.

British Airways (BA) NDC: September 7, 2023

British Airways (BA) NDC content is now available in additional countries, as outlined in the NDC country list.

United Airlines (UA) NDC: August 23, 2023

United Airlines NDC content is now available on Travelport+ (1G). Please refer to the NDC country list for information on where UA NDC content is available. Additional countries to be launched subsequently. Features and known issues are detailed in the NDC UA article.

Release 3.12: August 31, 2023

  • Singapore Airlines allows modify and hold for ticketed NDC bookings.

  • Flight search comparison matrix displays the content source when viewing all brands and when comparing multiple carriers.

Release 3.11: August 5, 2023

  • Flight Search result display has been modified:

    • Duplicate results have been removed.

    • The NDC content source has been removed from the list of flights and now displays in the fare details card in the Content source row. Select a flight result to display the fare details card.

    • The fare details card has a link for Pricing and Rules.

  • In NDC modify flow, flight options for the new search criteria display the amount owed. The Get Price button has changed to Select button.

British Airways (BA) NDC: August 3, 2023

British Airways NDC content is available for United Kingdom and Ireland. British Airways requires registration to gain access to the NDC content. Additional countries to be launched subsequently.

Known issues:

  • For BA NDC Basic and Plus Fares, the brand attributes are not always returned.

  • BA returns any private fares an agency is entitled to without the need for the agent to enter an account code during Shop. BA does not accept account codes for NDC.

  • For BA, when a name is entered in Travelport+ as Lastname/FirstnameTitle with no spaces, the title is not recognized and is treated as part of the first, or given, name. This causes an error at time of booking.

  • BA requires a billing address for credit cards, so there is an edit in place to require the billing address when a credit card is used.

  • For BA, when adding a seat to an existing held booking, the agent must first put the seat on hold then issue payment for the air segments and seat.

  • If a voluntary change is attempted on a BA booking that previously had an involuntary change (schedule change), the reshop (search for new flights) transaction fails.

  • BA does not support change to the origin or destination in a modification. BA supports change of date, time, and class of service upgrade.

Release 3.10: June 24, 2023

  • Selecting seats is easier. You do not need to add the passenger information to the booking file before launching the search panel in order to choose free seats before book.

  • NDC

    • EMD number(s) and status display in seat card.

Release 3.9: May 20, 2023

  • NDC

    • When an agent retrieves a booking, fare rules are visible.

    • For NDC ticketed bookings, the EMD number now displays at the bottom of the Seat card.

    • Where supported by the NDC carrier, both free and paid seats can now be modified or canceled prior to booking the flight (that is, before book and hold and before book and ticket).

  • In the Flight search panel, the source Travelport has been renamed to Traditional, and the default source has changed from All to Traditional.

  • The Traveler Information phone field now supports Email as a type. Prior to this release, if an email was in the phone field, the type in the graphical booking file was changed to Other. Email can be added to the host booking file using the terminal phone entry of type E*. When a reservation is created via the graphical booking file, at least one email needs to be entered in the Email Address section, even if the email is present on the phone field — otherwise, the reservation cannot be completed. Any information removed from the graphical booking file is also removed from the host booking file.

  • Profile formats have been added that provide best practices for storing profile fields to ensure that the information populates correctly for NDC use.

Release 3.8.1: April 20, 2023

Seats are available for Apollo and Worldspan NDC customers.

Release 3.8: April 15, 2023

  • Flight Search added a Add Number of Stops modifier.

  • NDC

    • Singapore Airlines now supports modify on a held booking file.

    • In case of involuntary changes on a ticketed Qantas Airways (QF) booking, the waiver code is an optional field.

AA NDC for Apollo and Worldspan: March 2023

American Airlines NDC content is available for Apollo and Worldspan customers through their existing host using Smartpoint Desktop or Smartpoint Web NDC plugin. Customers can take advantage of NDC-only content, prices and offers. At this time, the following is supported: multiple PTCs, shop, price, book, ticket, remarks, cancel, and traveler update. For Apollo only, PNR sync and schedule changes are also supported. More functionality will be added in the coming weeks.

All North American Apollo and Worldspan customers have already been provisioned for the plugin and entitled for AA NDC content. 

  • Getting started provides the high-level steps to make an NDC booking.

  • Learning demonstrations show you how to search for NDC flights, book, ticket, add seats, modify, and cancel.

  • NDC plugin for Apollo and Worldspan provides information on known issues and how to access the plugin, including which version of Smartpoint is supported.

  • NDC for Apollo and Worldspan FAQs answers common questions about how NDC works for Apollo and Worldspan customers, including which features are supported.

  • NDC bookings are created as passive (ZK) segments. DI lines (Travelport+), Ticketing Remark lines (1V), and Remark lines (1P) contain information about the booking, such as price, flight information, confirmation, ticketing time limits, fees, and form of payment.

    • Apollo Ticketing Remark line examples

    • For Worldspan, the DI.FT- prefix is replaced by 5.z as well as a – at the end, which is joined with the next line due to the number of characters. See Remark line examples for Worldspan.

  • The Ticketing Remark lines (1V) and Remark lines (1P) topics contain some PNR and MIR/TAIR examples for book and ticket.

Release 3.7: March 11, 2023

  • Flight cards from the flight search response now include the carrier logo, flight number, and content source.

  • When requesting a specific airport, search results are filtered to include only that airport. Prior to this release, all airports within the city were returned.

  • NDC

    • Add free and paid seats to Qantas bookings.

    • Modify free seats (to other free seats or paid seats) or cancel free seats, directly from the seat map post ticketing.

    • Modify booking segments after travel has commenced.

    • New NDC FAQs provide answers to common NDC questions.

February 13, 2023

Air France and KLM NDC content now available in additional countries: Argentina, Brazil, Chile, Colombia, French Guiana, Peru, South Africa, Suriname.

Release 3.6: February 11, 2023

  • When paid seats are chosen prior to booking, the booking confirmation displays both the flight total and seat total.

  • The Report an error tool has been removed. Use the process outlined in your welcome email to request support.

Release 3.5: December 17, 2022

  • Seats can be booked for all travelers on all segments without returning to the booking file between segments. When selecting seats after ticketing, only free seats are available at this time.
    Note: Seats are currently only available for American Airlines NDC flights.

  • For countries that require credit card authorization codes, a Card Authorization field is available in the payment section of GDS bookings only.

December 1, 2022

  • Air France and KLM NDC content is available through Flight Search.

    Contact your Travelport account manager with any questions regarding access to Air France / KLM NDC content.

  • Refer to the NDC country list for availability and dates.

  • Refer to NDC airline registration for a list of steps that must be completed in order to access AF/KL NDC content through Smartpoint Cloud.

  • For a list of supported functionality and known limitations for Air France and KLM, refer to the knowledge article Air France / KLM general information.

Release 3.4: November 19, 2022

  • Flight search

    • Choose to filter flight results by amenities in the flight search panel.

    • Sort flight results by price (default), journey time, or departure time.

    • Select the Price details link on the fare details card for non-Rich Content and Branding carriers to display a price breakdown.

    • When a membership or abonnement number is successfully applied, a message displays on the Fare Details card.

  • Date of Birth and Gender are optional, not required, when booking Travelport or NDC content.

  • Error messaging has been improved.

  • You can modify an NDC booking from either the Change Booking button or pencil icon.  

Release 3.3.2: October 29, 2022

When modifying an existing NDC booking, you can filter results to within 2 hours of the time indicated.

Release 3.3: October 13, 2022

  • In Flight Search, time modifier (search by time of day), passenger number, and passenger type code are supported. Also, total flight cost is updated throughout the flight selection process.

  • NDC updates include:

    • When you choose NDC in the Flight Search panel, results include brand and upsell options.

    • Cabin class can now be specified when modifying an NDC booking.

    • Billing address can now be added in graphical user interface when using a credit/debit card.

    • Qantas Airways and Singapore Airlines support modifying a divided NDC booking.

    • Ability to optionally select the Abonnement Number on AF shop search.

Release 3.2: August 27, 2022

  • Flight search has additional modifiers.

    • The airline modifier is supported for both integrated and Travelport search.

    • When a membership (frequent flyer) number is added to the booking file before the flight search panel is launched, the membership number displays in the flight search panel.

Release 3.1: July 23, 2022

  • When searching for flights, if Travelport is selected, you have the option to filter search results by refundability (i.e., non-refundable, partially refundable, fully refundable, or all).

Release 3.0: June 25, 2022

  • Flight search changes include:

    • When NDC is selected, you can filter the search by an airline. You can choose to return only flights by that airline or have that airline's flights display first followed by other airlines.

    • If your traveler has a corporate agreement number, preload the traveler's profile via the terminal before accessing Flight search. If the profile is preloaded and it contains a corporate agreement number, when NDC only is selected, you can choose the corporate agreement number to use in the search. This field is disabled until there is one corporate agreement number loaded. At this time, a traveler can only use one corporate agreement number in the search form. If the traveler has more than one corporate agreement number, choose the one to use.

Release 2.8: May 14, 2022

  • When booking NDC content for all carriers except Singapore Airlines (SQ), you can request special meals before or after booking. At this time, meals must be selected before ticketing.

Release 2.7.2: May 2, 2022

Agents booking NDC content can view, book, and fulfill Carbon Offset ancillary for American Airlines for bookings on hold.

Restrictions: 

  • To book this ancillary, agents must retrieve the booking (previously put on hold but not ticketed) and scroll to Bags, meals, and more section.

  • Applies to all passengers and all segments

  • Requires a credit or debit card as form of payment

American Airlines works with third-party vendor to fulfill carbon offset. Therefore, no EMDs are issued.

Release 2.7.1: April 7, 2022

Agents booking NDC content can now add a Corporate Agreement Number after the reservation was committed with the airline.

Currently American Airlines (AA) is the only carrier accepting addition of CLID / JBID after the booking is committed.

Release 2.7: March 31, 2022

Agents booking NDC content can now:

  • See associated booking files for a divided order.

  • See itinerary details about agency commission and baggage on the Review and Confirm page.

Seats (American Airlines only)

Agents booking American Airlines NDC content can book paid seats for bookings on hold.

Release 2.6: March 5, 2022

Agents booking American Airlines NDC content can now see seat details on the confirmation page once the booking is put on hold or ticketed.

Release 2.5: February 19, 2022

Agents booking NDC content, for all carriers except Singapore Airlines (SQ), now have new capabilities in servicing their NDC bookings:

  • Modify traveler data from the booking file. Agents can edit or add email and phone details. Released February 15, 2022.

The NDC airline capabilities table provides a high-level overview of which features are supported by each airline.