E-ticketing
H/ETKT
General Tables
|
Format |
Description |
|
CGET |
Display Electronic Ticket airlines. |
|
HMET |
Display Electronic Ticket support document print table. |
|
GC*13/BELGIUM |
Display list of BSP carriers in a country (Belgium). Note: Country name must be in English spelling format. |
|
T*GSA*/NL/* |
Display list with GSA airlines for a specific country. |
Interline Ticketing Tables
|
Format |
Description |
|
DT/IAT/DISBA |
Display interline table by validating carrier (BA). |
|
DT/AAR/DIS-AF |
Display interline agreement with ticketing airline (AF). Note: An airline can store their list of acceptable credit cards in the Airline Agreement Record (AAR). |
|
DT/IAT/DIS*TG |
Display interline table by down-line carrier (TG). |
Print Options
H/TKPI and H/MIR
With displayed booking file
|
Format |
Description |
|
TKP |
Issue Electronic Ticket, Itinerary and MIR (Machine Interface Record). If all printers are set up. |
|
TKP1 |
Issue ticket and associated documents for filed fare 1. |
|
TKP1P2 |
Issue ticket and associated documents for filed fare 1, passenger 2 only. |
|
TKP1GRC |
Override the "Print Now" command in HMET table when set to "N": Passenger receipt will be printed immediately. |
|
TKPDTD |
Issue ticket only, suppressing itinerary and MIR. |
|
TKPDID |
Print itinerary only, suppressing ticket and MIR. |
|
TKPDAD |
Generate MIR, suppressing ticket and itinerary. |
|
TKPDTDID |
Issue ticket and itinerary, suppressing MIR. |
Without displayed booking file
|
Format |
Description |
|
TKP**-JONES |
Print Ticket, Itinerary/Invoice and issue MIR by passenger name |
|
TKP*12MAR-JONES |
Print Ticket, Itinerary/Invoice and issue MIR by departure date and passenger name |
|
TKP**GL4-JONES |
Print Ticket, Itinerary/Invoice and issue MIR by branch location and passenger name |
|
TKP*DG7AE5 |
Print Ticket, Itinerary/Invoice and issue MIR by record locator |
|
TKP*4 |
Print Ticket, Itinerary/Invoice and issue MIR by name list number |
Display E-ticket details
|
Format |
Description |
|
*HTE |
Display Electronic Ticket when booking file is present. |
|
*TE2 |
Display Electronic Ticket from similar names list. |
|
*TEH |
Display Electronic Ticket history. Electronic ticket must be displayed. |
|
*TEL |
Display list of Electronic Tickets. |
|
*TE/0011231231234 |
Display Electronic Ticket by ticket number. |
|
*TE/AC/437/21JUN22CDGYUL-LAPIN |
Display Electronic Ticket by carrier/flight number/date/route and name. |
|
*TE/LH/14JUL22AX37390002424000-HERZOG |
Display Electronic Ticket by carrier/date/credit card and name. |
|
*TE/QF/18DEC22FF876543 |
Display Electronic Ticket by carrier/date and frequent flyer number. |
Cancel an E-ticket
Canceling or changing a booking file does not cancel or change the Electronic Ticket file. In addition to canceling the air segments you need to close out coupons from the Electronic Ticket for unused tickets by either voiding, exchanging or refunding.
To exchange a ticket, please click here.
To refund a ticket, please click here.
|
Format |
Description |
|
TRV/01612345678904 |
Void an Electronic Ticket. |
|
TRV/1254440008001-003 |
Void a range of ticket numbers on TINS report; ticket numbers must be from the same filed fare. |
|
TRV/2209904368672/31JAN |
Void an Electronic Ticket issued on an earlier date (ARC only). |
|
TRVE/0749904368420 |
Void a reissued Electronic Ticket. Status of exchanged ticket will change from EXCH to OPEN. |
Notes:
-
Voiding an Electronic Ticket is only possible on the same day of ticket issuance (BSP) or by 11:59 pm local agency time the next business day (ARC).
-
Exchange tickets can only be voided the same day both in ARC and BSP.
Additional formats
|
Format |
Description |
|
TSD00712345678904 |
Reprint support documents. |
|
TSD0071234567890*AGT |
Reprint only agent coupon. |
|
TSD0071234567890*ETR |
Reprint only Electronic Ticket receipt. |
|
Notes:
|
|
E-ticketing failed
In certain circumstances an Electronic Ticket request may fail. For example the airline link may time out or fail, or the airline may reject the Electronic Ticket request. In each of these circumstances you will be given the option to redisplay the booking file, and some sort of note advising what course of action to take. The default option will appear as follows:
**ALERT - ELECTRONIC TICKETING TRANSACTION CANCELLED
DUPLICATE TICKET NUMBER
VENDOR MSG: 123 DUPLICATE NAME
RECORD LOCATOR: >*SCLLFM
CREDIT CARD APPROVAL: 123465
DON*T AFFECT CUSTOMER CREDIT - ADD AUTH 123465 TO FOP
REQUOTE FARE WITH PT MODIFIER OR TRY AGAIN LATER
You must then redisplay the booking file, using the tab option, and make whatever changes are required. Please note that the screen response (above) will differ depending on the reason(s) for the E-Ticket failure.
E-ticket status codes
|
E-ticket record status |
Exchange |
Refund |
Void |
Definition |
|
OPEN |
Y |
Y |
Y |
The ET flight coupon is eligible for all status updates. |
|
ARPT |
Y |
Y |
Y |
The operating carrier has secured the ET coupon prior to the scheduled departure. |
|
UNVL |
Y |
N |
N |
Indicates that the validating carrier has determined that the coupon is no longer available for use as ticketed. The coupon may only be exchanged. |
|
CKIN |
N |
N |
N |
The passenger has made his presence known to the operating carrier. |
|
LFTD |
N |
N |
N |
The passenger has boarded the aircraft. |
|
SUSP |
N |
N |
N |
The validating carrier has restricted the use of the ET flight coupon. |
|
IREG |
N |
N |
N |
The operating carrier's control is being extended beyond the normal 48 hour period provided for under Airport Control, Check In or Lifted/Boarded. |
|
EXCH |
N |
N |
N |
The value of the ET coupon has been used as payment for a new transaction. |
|
FLWN/USED |
N |
N |
N |
The journey associated with the ET flight coupon has been completed. |
|
RFND |
N |
N |
N |
The unused value of the ET flight coupon has been returned / remitted to the passenger. |
|
VOID |
N |
N |
N |
Cancellation of the entire electronic sale. Void is only applicable when all coupons have a status of O (open for use). A void request is only valid for an original sale transaction or a new ticket issued as a result of an exchange / reissue transaction. |
|
CLSD |
N |
N |
N |
The validating carrier has determined that the coupon is not available for use. |
|
REMV |
N |
N |
N |
The validating carrier has removed e-ticketing data from their system when the ticket has been fully used. |
BA special revalidation procedure
British Airways automated process enables you to change the status from CKIN to OPEN or ARPT and then make further changes to your booking.
Contact BA or visit https://www.britishairways.com/en-gb/traveltrade and search for "customer offload" or "OFLD" to find out more about this process.
Flight status codes
The following status codes may be used for each flight on an e-ticket.
|
Flight status |
Definition |
|
OK |
Flight confirmed. |
|
NS |
Infant not occupying a seat. |
|
RQ |
Flight requested but not confirmed, or flight waitlisted. |
|
SA |
Subject to space being available, used whenever the fare prohibits making an advance reservation. |