Automated refunds

H/REFUND

Automated Refund is not available for all BSP markets. Even when it is permitted, not all types of tickets may be refunded.

Furthermore, not all airlines accept Automated Refunds via Travelport+.

Linear refund inputs

You may use a linear refund input when the fill-in format is not required. Linear refund entries are only allowed on first issues.

Format	Description
TRNE2201234567890/D23NOV24/RF	Full refund for ticket number 2201234567890 issued on 23 November 2024.
TRNE2201234567890/D23NOV24/RF/X50.00	Full refund with a cancellation fee of 50.00 in your currency for ticket number 2201234567890, issued on 23 November 202.
TRNE05584700383272/D12JAN23/CP34 / R100.00CC/T1-40.00GB/T2-21.20UB/T3-4.40IT/AA123AZ5869684/X50.00/ ZXP5.00 /IAZ	Additional options and explanations are available in the table below, as well as in the knowledge base.

Linear refund input options

Code	Explanation	Mandatory/Conditional/Optional
TRNE	Automated refund format identifier	M
057	Airline numeric code	M
1234567890	Ticket number and check digit	M
CP1234	Coupon number(s) to be refunded	M
JDOM or JINT	Indicates domestic or international travel	M
IKL	Issuing airline with two or three alpha/numeric codes	C
Rxxxxxxxxff	Amount used fop type	M
AAllllllllllllllllllll	Airline Authority	O
Onnnnnnnnnnc	Original Document Number and check digit	O
ODddmmmyyXXXnnnnnnn	Original issue details	O
Zxxxxx	Original commission rate (default to AAT COMM field if not entered)	O
T1-xxxxxxxaa	Tax 1 amount and code	O
T2-xxxxxxxaa	Tax 2 amount and code	O
T3-xxxxxxxaa	Tax 3 amount and code	O
PFC1-aaan	PFC1 airport and $ amount indicator	O
PFC2-aaan	PFC2 airport and $ amount indicator	O
Xnnnnnnnn	Cancellation charge and amount	O
ZXAnnnnnn or ZXPnn.nn	Commission amount or percentage on cancellation charge	O
N-aaaaaaaaaaaaaaaa.aaa	Passenger name (surname and status); max, length 44 characters	M
Pxxxxxxxxff	Paid fare amount and fop type	M
PTxxxxxx	Paid tax amount	O
CC-aannnnnnnnnnnnnnnn*Dnnnn	Credit card vendor, number and expiry date	O
TCananananananan	Tour code data, up to 14 a/n	O
Dddmmmyy	Date of issue of refunded document	M
NFaaannnnnnnn	Net Fare Amount	O
CF1-xxxxxxxxxxxx	Customer File Reference up to 12 a/n	O
S*nnnnnnnn	STP IATA number 8 numerics	O
NR	Net Remit indicator followed by Y or N	O

Note: All refund transactions, whether /RF or entered via the template will now automatically capture all pertinent data from the ticket transaction, this includes IT/BT and Net Remit, and will include the data for reporting to BSP/ARC and passing the data in the MIR/Back Office system.

Ticket refund via fill in mask

Format	Description	Explanation
TRNE12599032747674/08APR	Full or Partial refund	Display fill in format for full or partial refund. Format includes 3 digit airline code, electronic ticket number and date of ticket issued. The year is optional and can be added as 08APR24. Additional details for full refund are available here and for partial refund, here.
TRNC12312345678906	Cancel refund	Cancel refund on the same calendar day for participating carriers. Include the airline code and check digit.
TRNC12312345678906/PCC	Cancel refund	Cancel refund on the same calendar day for participating carriers when the refund was issued in another authorized location / branch office. Include the airline code and check digit.
HMPR/CSR/01JUN-30JUN/REF	Refund specific TINS entries	Display refunded tickets
HMPR/REF/END01MAR/GTID	Refund specific TINS entries	Release ticket block (Germany only)

Notes:

Only one credit type FOP is permitted with linear formats.
All refund transactions, whether /RF or entered via the template will now automatically capture all pertinent data from the ticket transaction, this includes IT/BT and Net Remit, and will include the data for reporting to BSP/ARC and passing the data in the MIR/Back Office system.

Redisplay refund masks

During the partial refund process the different fields in the refund masks can be reopened for information or adjustments.

Format	Description
*TRN	Redisplay the current refund screen.
*TRN1	Redisplay the first screen of the refund.
*TRN2	Redisplay the second screen of the refund.