Manage NDC bookings

Tip: Tap or select an image in the steps below to view it full sized.

This page contains information on identifying an NDC booking and viewing booking information, as well as applying a waiver code to a booking.

View an NDC booking. When an NDC booking is made, a passive booking is created.

  • The segment code ZK indicates an NDC booking.

  • Select *VL to display the airline locator. Like a traditional booking if there is NO airline vendor locator then the booking may not have transmitted to the airline, so please contact the airline to confirm.

  • Select *SI to display the SSR information entered in the traveler form.

  • Select *DI to view payment, document, base fare, tax, and ticket time limit information.

Apply waiver code

Following an involuntary schedule change, agents (subject to airline support) can apply an optional waiver code to avoid any penalties or fees. The Reason for Issuance field is required for involuntary schedule changes. When modifying a post-ticket booking, the Add waiver option is available on the Review and Confirm panel. This allows agents to pass waiver and reason codes to the airline when issuing new ticket(s).

To apply a waiver code from the Booking File workflow:

  1. When modifying a post-ticket booking from the Booking File workflow, select Reissue from the Ticket Options.

  2. Optionally, manually input the Waiver Code in the pop-up window. The waiver code must be alpha-numeric. Select a requiredReason for Issuance; the list is pre-populated with options provided by the airline.

  3. Select Reissue Ticket(s).

  4. Upon a successful reissue of the ticket(s), the agent sees the associated ticket(s), waiver, and reason code in the DI Lines.

To apply a waiver code from the post-ticket modify workflow:

  1. Retrieve the ticketed booking.

  2. Modify the booking as needed, select Search, and choose the new fare and flights.

  3. On the Review and Confirm panel, select Add waiver, located beneath the Amount Due.

  4. Optionally, manually input the Waiver Code in the pop-up window. The waiver code must be alpha-numeric. Select a required Reason for Issuance; the list is pre-populated with options provided by the airline.

  5. Select Apply.

  6. Once the selections are submitted, the agent is notified that the waiver has been added and they can then Confirm and Ticket.

    After a waiver is applied, agents can still remove or edit the waiver code prior to ticketing.

  7. Upon a successful reissue of the ticket(s), the agent sees the associated ticket(s), waiver, and reason code in the DI Lines.