Launch Smartpoint Cloud

These directions are for purely Cloud users. Those using a hybrid approach with Smartpoint Desktop, refer to Smartpoint Desktop users.

1. Log into MyTravelport.

   

2. From the Products menu, select Smartpoint Cloud. Only provisioned users have this menu option.

   

3. Enter your Travelport+ host credentials. If you have a PCC-specific account, you do not need to enter a PCC.

   

4. If your account is not PCC-specific and you do not enter a PCC, another window pops up for you to enter a PCC to continue.

   

   If you have forgotten your password or if your account is locked, select the Forgotten password or locked sign in link to open the Request Temporary Password feature in MyTravelport.

   If you wish to change your existing password, select the checkbox Change Password.

   

   If you choose to change your password, your screen will re-display with areas to enter your new password and repeat it.

   There are two instances when your password must be changed:

   • When your password is 90 days old.

   • The first time you sign on as a new user.

   Your new password must adhere to the following criteria:

   • Be between 8 and 10 characters in length

   • Must contain at least one alpha AND one numeric character

   • May not contain a special character

   • Cannot be days of the week or month names

   • Cannot be your name (first or last as shown in STD profile)

   • Cannot be your sign-on ID forwards or backwards (with or without a check digit)

   • May not contain three consecutive similar characters  (Example:  AAA or 222 or 123)

   • You may not re-use your previous 5 (five) passwords

   • Changes are limited to once per day

   • At least three characters must change in the new password for the system to accept it

   • The first three characters of the new password must be different than the old one

   

5. Press Continue.

6. Select the Go to terminal windows button in the lower right to open a terminal window, press the Search icon to begin booking, or press the Home icon. Home functionality is explained in a later section.

Smartpoint Desktop users

If you currently use Smartpoint Desktop and will be using Smartpoint Cloud as well, your access point is not the same as described in the previous section.

1. Sign in.

2. On the top of your screen, on the left, adjacent to the work area letters is a button that, once selected, will launch Cloud.

   

3. You will remain signed in and have the option to use the buttons in the left column for GUI access or select Go to terminal windows in the lower right.

   

Whenever you click on the Home icon, you return to the home page that shows the bookings with recent activity.

When you press the Tools icon, the Scripts, Custom Shortcuts, Notepad, and Recall panels will open.

You can pin the three sections to always appear by pressing the Pin icon. To unpin the panel, press anywhere on the screen.

Next lesson: Custom shortcuts