pnrs

Creating and Modifying PNRs

You can work with PNRs using the Create/Modify PNR script.

To open the Create/Modify PNR script, you can either:

  • From the RESERVATIONS menu, select Create/Modify PNR.

  • Use the Quick Key shortcut, by clicking #PNR in the SmartScreen or entering #PNR in the search field.

The PNR Create/Modify script is displayed links to the mandatory and optional field scripts of a PNR. 

Click a link to launch the desired script in the Smart Panel.

Example of creating a name field using the Names script:

Points to note:

  • The Name script allows you to add names to the PNR including the Passenger Type Codes which can be selected from the drop-down menu.
  • Clicking on the plus sign allows you to add more names.

Example of modifying a name field using the Names script:

If a Name Field has been added to a PNR already, the Name script displays with the option to add additional names, and a section to Change/Delete Names and PTCs where you can change or delete existing names.

 

Required PNR Information for Direct Payment Carriers

Direct Payment Carriers have a different set of required information for PNRs than Network (GDS) Carriers.

When booking with all Direct Payment Carriers, the following information is required.

Customer Information

 Comments

Passenger Title

By default, the following titles are supported for Direct Payment Carriers. However, specific carriers may support a different list of titles.

  • MR
  • MRS
  • MISS
  • MS
  • MASTER
  • MSTR

Use Z*NT to display a list of titles accepted by a specific carrier.

Passenger Names

  

Phone

A minimum of one Phone field is required.

Email

A minimum of one email address is required. If multiple email addresses exist, the first email address is sent to the Direct Payment Carrier.

Address

A minimum of one Customer Address or Delivery Address is required, including street address, city, state/province, ZIP/postal code, and country code.

Form of Payment

By default, the following forms of payment are supported for Direct Payment Carriers. However, specific carriers may support different forms of payment.

  • CREDIT CARD
  • DEBIT CARD
  • AGENCY PAYMENT
  • CASH
  • TRAVEL ACCOUNT CARD
  • PREPAID CARD

The Form of Payment drop-down only lists forms of payment accepted by the selected carrier. If a form of payment was added from a profile, changing the form of payment overrides the profile and changes for the form of payment for this PNR/Booking File only.

ZF* or ZF*Cxx (where xx is the two-letter airline code) to display a list of forms of payment accepted by a specific carrier.

Loyalty Membership (if applicable)

If applicable, ensure that the loyalty membership information is present before requesting a Shopping search or pricing.

Secure Flight Passenger Data (if applicable)

APIS/Secure Flight Passenger Data is required for all flights with an origin or destination in the United States, as well as for all flights that travel in US air space.

Some Direct Payment Carriers may also require additional Customer Information, such a birth date or citizenship, to complete a booking. If a PNR is end transacted without all of the required Customer Information for the selected carrier, an error indicates the missing data that is required to complete the booking.

See information for individual Direct Payment Carriers for PNR information required by each carrier.