What's New
Smartpoint 11.4
Smartpoint Desktop 11.4.0.24
Release Date: July 18, 2024
The following updates apply to the Travelport Smartpoint 11.4 release:
Known Issue
A known issue in Smartpoint 11.4 may prevent agents who are using the Smartpoint GDS Translator from switching work areas. When attempted, the cursor blinks fast and agents must exit the system.
Fix
This issue was corrected in Smartpoint 11.4 Hotfix (Smartpoint 11.4.0.26).
Workaround
If you cannot update to Smartpoint 11.4 Hotfix immediately, you can prevent this issue in Smartpoint 11.4 by removing the secondary cryptic language in your GDS Language Settings.
Change Secondary Cryptic Language to Not In Use.
Product Advisory
For detailed updates and known issues, see PA 4437: Travelport Smartpoint 11.4 in the Advisory List on MyTravelport.
Installation Updates
There are no changes to the process for the Smartpoint 11.4 installation.
• Update drivers manually in Windows
• Automatically get recommended drivers and updates for your hardware
Feature and Functionality Updates
Depending on the update, information may be available in one or more locations, including:
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Topics in this Smartpoint Online Help (User Guide).
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Topics in separate Online Help systems for Smartpoint Pro features.
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Articles in the Travelport Knowledge Base in MyTravelport.
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Demos, tutorial, and class schedules in the Course Catalog in MyTravelport.
Important! Log in to MyTravelport to successfully link. See Linking to the Travelport Knowledge Base to troubleshoot linking problems.
Update |
Smartpoint Help |
Knowledge Base |
Course Catalog |
Ancillary Services |
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Display only ancillaries that have supported or no fee application types. | Shopping for Ancillary Services | -- |
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Assisted Ticketing |
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Inhibit NDC segments in Assisted Ticketing. More Information
NDC segments are not supported in Assisted Ticketing. Previously, unsupported NDC segments were not indicated on Assisted Ticketing tabs. This update includes header messages on Assisted Ticket tabs to indicate the presence of unsupported NDC or Direct Payment Carrier segments. |
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