Callback

Note: This feature is currently available in limited markets. Other markets will be added.

You can request that Travelport support call you as soon as possible or at some future date. If you request a callback as soon as possible, your request is immediately placed in the queue if the request is sent during operating hours. Otherwise, it will be placed in the queue when operating hours begin.

1. From MyTravelport, select the Help and resources menu then select Travelport support. The Travelport Support Portal opens in a new tab.

2. Select Callback.

3. Complete the required fields. Ensure that you include + and the country code before your phone number.

4. For your first callback request, select your time zone. Your preferred time zone is remembered for future requests.

5. To request a callback as soon as possible, the Scheduled Time field should be blank. To request a future callback, select the date and time to schedule the callback.

6. Select Submit.

For future callbacks, your request is placed in the support queue at your selected date and time. Your selected callback date and time display on the Travelport Support Portal Home page under the Callback link. To cancel a scheduled callback, select the Cancel Callback () icon. You can only have one future callback request open at a time.