IAR Discrepancy Messages

The Interactive Agency Reporting (IAR) report provides messages that give you information about transactions. The majority of the messages identify discrepancies, but a few, such as "Refund added," let you know that GlobalWare created a refund transaction in Invoice to match a refund in IAR.

Airline AAA does not exist in GlobalWare

The validating airline in IAR does not exist in GlobalWare. Use the Account ID function in GlobalWare to add the provider.

Commission discrepancy

The document in IAR has a different commission amount than the document in GlobalWare. Review the transaction in IAR and in GlobalWare and determine which one needs to be corrected.

Document to be refunded not found. Refund not added.

The original transaction does not exist in GlobalWare. Use the Invoice function to manually add the refund.

Duplicate document number in GlobalWare

A document number exists in GlobalWare more than once. Use the Invoice function to review the transactions.

Duplicate document number in IAR

A document number exists in IAR more than once. Review the document number in IAR.

GlobalWare settle type = S

This document in GlobalWare does not have ARC settle type. If it should be an ARC transaction, use the Invoice function to change the Settle type.

IAR form of payment = CA; GlobalWare form of payment = F

There is a form of payment discrepancy. Review the transaction in IAR and in GlobalWare and determine which one needs to be corrected.

IAR form of payment = CC; GlobalWare form of payment = F

There is a form of payment discrepancy. Review the transaction in IAR and in GlobalWare and determine which one needs to be corrected.

IAR status = Not Voided; GlobalWare status=Voided

The document in IAR is not voided, the document in GlobalWare is voided. Review the transaction in IAR and in GlobalWare and determine which one needs to be corrected.

IAR status = Unresolved; Change date to future ARC period

You have flagged a document in IAR as unresolved. It will therefore not be reported in this ARC period. It exists in GlobalWare in this ARC period. You need to change the date in GlobalWare to a future ARC period. Use the Invoice function to change the A/P Date.

IAR status = Voided; GlobalWare status = Not Voided

The document in IAR is voided, the document in GlobalWare is not. Review the transaction in IAR and in GlobalWare and determine which one needs to be corrected.

IAR ticketing location = TTTT; GlobalWare ticketing location = TTTT

The document in IAR exists on a different ticketing location than the document in GlobalWare. GlobalWare identifies the ticketing location by the ARC (IATA) number in IAR. Review the transaction in IAR and in GlobalWare and determine which one needs to be corrected.

IAR valid airline = AAA; GlobalWare airline = AAA

There is a validating airline discrepancy. Review the transaction in IAR and in GlobalWare and determine which one needs to be corrected.

Prepaid ticket amount discrepancy: Possible service fee error

The prepaid document in IAR has a different amount than the prepaid document in GlobalWare. Review the transaction in IAR and in GlobalWare and determine which one needs to be corrected.

Refund exists (followed by Discrepancy message)

The refund is in GlobalWare, but there is a discrepancy between it and the transaction in IAR. For example, "Duplicate document number in IAR" or "Total Discrepancy" or "Commission Discrepancy." Review the transaction in IAR and in GlobalWare and determine which one needs to be corrected.

Total discrepancy

The document in IAR has a different total amount than the document in GlobalWare. Review the transaction in IAR and in GlobalWare and determine which one needs to be corrected.