Troubleshooting the Travelport+ Interface

Refer to the GlobalWare Travelport+ help for information on using the Travelport+ (Galileo) Interface and to learn about the Travelport+ (Galileo) formats used in GlobalWare.

You can perform the following procedures to troubleshoot the Travelport+ interface:

• Reprint the last interface log – The interface log provides error messages if any were issued. If for any reason you are not able to examine the last system-generated interface log, you can perform this procedure to reprint it.
• Store duplicate invoices – With 9.3, the interface setup has the option to Store Duplicate Invoices.

Reprinting the Last Interface Log

You should always review the interface log to check for error messages and verify any additions to the Account ID (AccountId) table. You might need to reprint the interface log for a variety of reasons (for example, if the printer jams while printing the log). For details, see Reprint Last Interface.

Store Duplicate Invoices

Important: With release 9.3, you can store duplicate invoices using the Store Duplicate Invoice Numbers option on the Interface Setup.

Resetting the Last Invoice Number

If you reprocess duplicate invoice records, you need to reset the last invoice number on the System tab of the System Control screen. For more information, see System Tab.