Galileo Print Manager.net Support

At Travelport, there is a powerful interdependency between the technology solutions we provide and the elements of Service and Support in creating value to our customers and partners; travel agencies, corporations, suppliers, and developers.

Travelport provides the following support for Galileo Printer Manager.net:

  • MyTravelport: A customer portal that provides access to knowledge base articles (formerly ASK Travelport content) and enables you to open a support request. Log in to MyTravelport (https://my.travelport.com/).
    • Enter a question in the Search field to retrieve knowledge base content.
    • Click Create to open a support request.
  • Galileo Print Manager.net Technical Support: A ticketing system and Support representatives that are available to provide assistance with a variety of technical and industry-based questions.

MyTravelport

MyTravelport provides access to the Travelport knowledge base (formerly ASK Travelport content), which contains over 90 categories of information — from everyday business processes to agency billing and local market products and services. New content is added daily. Users can receive immediate answers to questions 24 hours a day, every day of the year. The Travelport knowledge base is available in multiple languages.

Should the answer to a question not be immediately available, questions can be submitted to our experienced agents without the need for a phone call. It is also possible to subscribe to product and service advisories that provide timely updates on the latest Travelport news. A log of questions and incidents raised by each travel consultant via phone or e-mail can also be accessed via MyTravelport.

Before you implement your Galileo Print Manager.net application, please confirm your MyTravelport credentials. As a subscriber, you may currently have credentials. If not please take a few moments to self-register for MyTravelport. Your credentials also provide access to the Travelport Developers technical support site, which provides information specific to Universal API and our other API products.

Galileo Print Manager.net Technical Support

Galileo Print Manager.net Technical Support is available to provide assistance with a variety of technical and industry-based questions. If you need specialized service or consulting, Technical Support can refer you to the appropriate contacts at Travelport.

Due to the detailed nature of most inquiries, we recommend contacting Technical Support by e-mail. However, you can leave a voice mail. A technician will respond within one hour during our regular business hours. If you contact us by e-mail, our goal is to respond to all e-mail inquiries within one business day.

Online Reporting System (ORS)

The Online Reporting System (ORS) is the primary option for creating a problem ticket: https://support.travelport.com/tdssupport/

Your Travelport Solutions Manager can provide your credentials if you have misplaced them.

  • Report your issues online and receive a tracking number prior to calling.
  • A support technician will respond in 24 hours.

Required Information

Please provide the following information with your ORS request:

  • A Service Request Tracking number for the inquiry, which you will receive in your first contact with Technical Support. Please provide this number to facilitate additional communication about the inquiry.
  • Contact phone numbers.
  • Operating system.
  • Additional contacts within your organization that should be notified regarding changes.
  • For inquiries regarding registry, configuration, and connectivity, include the appropriate section of the registry.
  • For transaction-related inquiries, include the request/response code and/or XML files.

Contact Us by Phone or Email

When contacting us by phone:

  • For urgent, but not critical issues, select option 1 and leave a voicemail. An analyst will return your call within 1 hour (business hours only).
  • For outages/critical issues, select option 4 to connect to our Global Service Operations (GSO) desk.

The GSO team is the crisis and operational emergency control center for the escalation and resolution of all global operational issues. In cases of operational emergency, the GSO hosts a crisis call to bring all relevant parties together to facilitate a resolution or workaround until a permanent solution is implemented. If you require emergency assistance, the GSO on call has full access to a complete tool set and all levels of management to coordinate any escalation or crisis effort.

Americas

Europe/Middle East/Africa

Asia Pacific

Supported Areas

Galileo Print Manager.net Technical Support provides support for:

Production/Pre-Production Environment

  • Credential configuration (credentials that you receive by email).
  • Internal security files such as AAT, data access, and sign-on profiles.
  • Production system problem identification and resolution.
  • Pre-production system problem identification.
  • Sandbox access and setup.

Network

  • Coordinate reported network connectivity or configuration problems with Network Operations and IP/Network engineering.
  • VPN configuration on approved Microsoft® Windows® platforms.
  • Initial Consultation.
  • Travel industry business processes as they relate to GPM.NET.
  • General questions on approved Microsoft® Windows® platforms.

Latest Galileo Print Manager.net Release

The latest version of the Galileo Print Manager.net installation is available on the Travelport Support Website: https://eportal.travelport.com/sites/GSWS/APS

The following information is required:

  • Pseudo City Code/User Name
  • Customer Number (CIDB)/Password