API and Airline Support Center

Welcome to the Travelport API and Airline Support Center.  To report a new support issue or to access previous requests, please sign in. 

ORS Developer/API customer announcement:
Please be advised that Travelport will transition all use of ORS to the MyTravelport portal by the end of September, 2017. To familiarize yourselves with MyTravelport in advance of the launch in your region, please review the user guide here:

MyTravelport API Organization Administrators: Every customer organization must have a MyTravelport administrator. Please consult within your organization to determine whom you want to nominate as administrator. The administrator is pivotal in managing your MyTravelport users, their interaction with Travelport, and how support requests are created, updated, and viewed within your organization.
Click here to nominate your administrator!

When MyTravelport is launched for your organization, your administrator will receive an e-mail welcome to MyTravelport with an option to set their password and start working in MyTravelport.
The administrator can then manage user self-registration and/or register users directly. Each user at the organization will receive a welcome mail to set their password.
If you have questions about MyTravelport please contact your account manager, who will be able to guide you further.

ORS Airline customer announcement: Please be advised that from Monday 10 April 2017, airline access to ORS will be closed. All new airline support requests should be made via the MyTravelport portal where you will find any open ORS incidents have been transferred to your new account.If you do not yet have an account, click here to sign up.If you require access to a closed ORS incident the airline support team will provide these upon request. A request can be made via MyTravelport portal clicking the ‘anything else’ option.

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Critical/Serious Issue Support

Airlines-Phone: +1 404 322 3000
API(Americas) Customers-Phone: +1 303 397 6100(and select option 4)
API(EMEA) Customers-Phone: +44 1753 288666(and select option 4)
API(APAC) Customers-Phone: +61 2 9391 4666
Hours: 24x7

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