Content Optimizer Support

At Travelport, there is a powerful interdependency between the technology solutions we provide and the elements of Service and Support in creating value to our customers and partners; travel agencies, corporations, suppliers, and developers.

Travelport provides the following support for Content Optimizer:

MyTravelport

MyTravelport (https://my.travelport.com) is Travelport's single sign-on customer portal for information, support, and services. MyTravelport can be accessed on any device, at anytime, and anywhere you can connect to the internet. Using MyTravelport, customers can raise a support request, update it, monitor its status, close it, and reopen it (if needed).

Choose Customer Support > Get Help to access the knowledge base and enter a support request.

Note: Any support requests that are open in ORS (Online Reporting System) can now be accessed in MyTravelport.

Content Optimizer Technical Support

Content Optimizer Technical Support is available to provide assistance with a variety of technical and industry-based questions. If you need specialized service or consulting, Technical Support can refer you to the appropriate contacts at Travelport.

Due to the detailed nature of most inquiries, we recommend contacting Technical Support using MyTravelport.

MyTravelport is the primary option for creating a support request.

  1. Once you log in, click Create to open a support request.

  2. Choose the area in which you need support in the What do you require? drop-down list.

  3. Choose Other Products not listed in the Product drop-down list.

  4. Select the Not Applicable radial button in the Is your issue related to one of the following? question.

  5. In the Please give us additional information about the issue area:

    1. Enter Content Optimizer and a brief description of the problem in the Short description / Subject text box.

    2. Enter a full description, including screen shots, in the Full Description of the Problem text box.

    3. Enter the rule number, if applicable, in the PNR Booking File reference text box.

    4. Click the paper clip icon to attach screen shots, log files, and other artifacts related to the issue.

  6. Click Submit.

When calling the phone numbers below:

  • For urgent but not critical issues, select option 1 and leave a voicemail. An API analyst will return your call within 1 hour (business hours only).
  • For outages/critical issues, select option 4 to connect to our Global Service Operations (GSO) desk.

The GSO team is the crisis and operational emergency control center for the escalation and resolution of all global operational issues. In cases of operational emergency, the GSO hosts a crisis call to bring all relevant parties together to facilitate a resolution or workaround until a permanent solution is implemented. If you require emergency assistance, the GSO on call has full access to a complete tool set and all levels of management to coordinate any escalation or crisis effort.

Americas

  • Monday-Friday 06:00 to 18:00, Denver/MST.

  • Voice mail is available if you call outside of support hours or if a support technician is not immediately available.

  • Phone: +1 303-397-6100

Europe/Middle East/Africa

  • Monday-Friday. 06:00 to 18:00, UK Time.

  • Voice mail is available if you call outside of support hours or if a support technician is not immediately available.

  • Phone: +44 1753 288 666

Asia Pacific

  • Monday-Friday. 08:00 to 20:00, Australian Eastern Time.

  • Voice mail is available if you call outside of support hours or if a support technician is not immediately available.

  • Phone: +61 2 9391 4666

Search Knowledge Base

MyTravelport provides access to the Travelport Support knowledge base, which contains over 90 categories of information from everyday business processes to agency billing and local market products and services. New content is added daily. You can search and find answers to your questions 24 hours a day, every day of the year.