Enhanced Exchange

Account Manager should follow the provisioning process with each agency, requesting an addendum.

Once the addendum has been signed, agency´s PCC will be automatically enabled for Enhanced Exchange. After activation, your Account Manager must enable Enhanced Exchanges access for each agent. Users with Travel Agency Manager permissions for a PCC can sign into MyTravelport and activate agents within that PCC.

More Information

Some agencies allow agents to self-register while other agencies do not allow self-registration.

For more information, see Access MyTravelport in the MyTravelport Help.

The PCC for the original ticket and for the ticket exchange must be located in a participating country. See KB0018372 in the Travelport Knowledge Base for a list of countries where Enhanced Exchange is supported.

Tip! Be sure to log in to the Knowledge Base with your MyTravelport credentials.

BSP carriers must support EMDs Electronic miscellaneous document (EMD); issued for a paid seat, ancillary, or any other paid service after successful payment. (Electronic Miscellaneous Documents):

• Change fees may be collected via EMD.

• Refundable balances may be automatically refunded via EMD.

• For both change fees and refundable balances, a Service (SVC) segment may be automatically added and an EMD issued.

Each ticket must have:

• An air segment status of OPEN (O*) or ARPT.

• A ticketed fare that contains Category 31 fare rules Conditions and restrictions that apply to any booking based on its fare type. These determine the price of the fare. Can include blackout dates, advanced reservation requirements, minimum and maximum stay requirements, and cancellation and change penalties. for Voluntary Changes.

• Public A published fare available to all consumers without an account or corporate code. or private Special air fares negotiated by agencies. Private fares may use account names, account codes, contract codes, or corporate IDs. fares issued by the ticketing airline (plating carrier). Categories 15 and 25 distributed by SITA.

Net fares with mark up using an account code is supported.

Ticketing for multiple carriers is supported.

Smartpoint's copy of the e-ticket must match the data on the airline's e-ticket.

More than one ticket per passenger on a booking file.

Allows user to apply an unused ticket not related to the booking file.

Permission to maintain the same brand (no changes to origin/destination).

Subsequent exchanges after the first exchange.

These two ticket types are supported.

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Multiple passenger itineraries are supported, but all tickets in the booking file must meet the ticketing requirements.

• The maximum of nine travelers for Travelport+ itineraries is supported for Enhanced Exchange.

• Changes to the booking file during the exchange apply to all passengers in the booking file.

Partially flown itineraries are supported, but the booking must contain at least one ticket with an OPEN status.

Itineraries with a market code share can be processed.

Bookings with ancillary Any paid optional service filed for a flight. Industry examples include paid seats, paid baggage, carbon offsets, pet transport fees, and unaccompanied minor charges. (optional) services, including paid seats, free seats, and baggage.

A maximum of two connections for the outbound leg and two connections for the inbound leg.

The ticket must be listed as changeable in Category 31 of the fare rules.

Terminal commands to complete involuntary changes.

Bookings can be created through any channel on Travelport+ (1G), but cannot have originated outside of Travelport+.

NDC segments are not currently supported for Enhanced Exchange.

New ticketing or travel dates that are more than 12 months from the original ticketing date.

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Enhanced Exchange supports only electronic tickets (etickets).

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Ticket reissues that require withholding tax from the new ticket are not supported.