Smart buttons

Troubleshooting

Scenario	Recommendations
I created my buttons. However, when I go to Smartpoint I cannot see the icon on the tool bar.	In Smartpoint, type #DELETEPLUGINCACHE followed by #RESTART.
My Account Manager just confirmed that my PCC is authorized to use Smart Buttons. However, when I Smartpoint, I receive message that my PCC is not authorized for Smart Buttons.	Type #RESTART to restart Smartpoint. You can also upgrade a version of Smart Buttons that does not have a PCC authorization check: Smart Buttons plugin version 7.0 or later Smartpoint 11.0 or later

Scenario

Recommendations

I created my buttons. However, when I go to Smartpoint I cannot see the icon on the tool bar.

In Smartpoint, type #DELETEPLUGINCACHE followed by #RESTART.

My Account Manager just confirmed that my PCC is authorized to use Smart Buttons.

However, when I Smartpoint, I receive message that my PCC is not authorized for Smart Buttons.

Type #RESTART to restart Smartpoint.

You can also upgrade a version of Smart Buttons that does not have a PCC authorization check:

Smart Buttons plugin version 7.0 or later
Smartpoint 11.0 or later

This link does NOT provide Help Desk support. If you need immediate assistance with Travelport Smartpoint, please create a support request in MyTravelport or use your agency's normal method to contact the Help Desk.