What's New

Smartpoint 12.0

Smartpoint Desktop 12.0

Release Date: February 11, 2026

Please note:

  • The Smartpoint 12.0 release is currently available for download via Travelport Marketplace on a country by country basis. If Smartpoint 12.0 is not visible on Travelport Marketplace, please contact your local Travelport office.

  • Depending on your country and PCC, you may see messages for a 30-day countdown to register for a MyTravelport account, if you do not already have an account.

    The known issue that caused the countdown to go faster than 30 days was corrected. Timers were reset to end on March 24/25. Be sure to register for your MyTravelport account as soon as possible to be prepared for this requirement.

 

The following updates apply to the Travelport Smartpoint 12.0 release:

Product Advisory

For detailed updates and known issues, see PA 4589: Travelport Smartpoint 12.0 in the Advisory List on MyTravelport.

Download Updates

Downloads for Smartpoint 12.0 are currently available only through Travelport Marketplace:

Note that these product pages in Travelport Marketplace are available only if:

  • You are logged in to Travelport Marketplace with MyTravelport credentials.

  • Your country or region is currently enabled for Smartpoint 12.0. Contact your Travelport representative for more information.

  • Your agency's Smartpoint administrator has enabled download for your agency.

Installation Updates

A new screen is added to the installation, which requires you to approve the requirement for a MyTravelport account for multi-factor authentication (MFA) sign on.

For more information, see the Product Advisory and Installation Guides.

Tip! Please ensure that all Microsoft Windows device drivers are updated before installing Smartpoint Desktop.
Outdated device drivers can cause issues with some features and functionality, including the NDC plugin. For instructions and more information, see these options in the Microsoft Support site:

• Update drivers manually in Windows

• Automatically get recommended drivers and updates for your hardware

Note: Your agency may limit permissions to driver updates, or your agency’s technical support team may manage these updates. Be sure to confirm with your technical support team before updating.

Feature and Functionality Updates

Depending on the update, information may be available in one or more locations, including:

  • Topics in this Smartpoint Online Help (User Guide).

  • Topics in separate Online Help systems for Smartpoint Pro features.

  • Articles in the Travelport Knowledge Base in MyTravelport.

    Tip! In Knowledge Base articles, click the Translation icon to create dynamic machine translations in supported languages.
    Please note that MyTravelport uses the strongest machine translation software currently available. However, some translation errors may occur for this unverified content.

  • Demos, tutorial, and class schedules in the Course Catalog in MyTravelport.

    Important! Log in to MyTravelport with multi-factor authentication (MFA) to successfully link. See Linking to the Travelport Knowledge Base to troubleshoot linking problems.

Update

Smartpoint Help

Knowledge Base

Course Catalog

Sign On

Sign on with multi-factor authentication (MFA) using MyTravelport credentials. (Travelport+ only)

Signing On: Smartpoint 12.0 and later (Travelport+)

Sign on to Smartpoint Desktop with multi-factor authentication (MFA)

Smartpoint v12 in the Knowledge Base

Change the look-and-feel of the sign on screen, but no changes to functionality. (Apollo only)

Signing On: Smartpoint 12.0 and later (Apollo)

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NDC Fares

Display a banner in Fare Shopping responses that links to NDC fare comparisons in the Flight Search plugin.

This banner displays only for unbooked responses with no segments in the itinerary.

Fare Shopping Results

Flight Search

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 Smartpoint v12 in the Knowledge Base

Launch the Flight Search plugin from the supported advertisements in fare shopping and air availability responses.

Fare Shopping Results

Air Availability Results

Flight Search

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Add an NDC Shopping section in the What’s New pop-up window.

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Flex Windows

Make the Flex Windows theme the default layout.

Flex Windows

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 Smartpoint v12 in the Knowledge Base

Add scrolling arrows to the left menu bar in Flex Windows.

Flex Windows

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Search Menu

Improve the order of Search menu items by functionality. (Travelport+ only) Multiple topics that contain Search menu screen captures.

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Smartpoint v12 in the Knowledge Base

 

Non-Functional Updates

Replacement of CefSharp with WebView2 for display of Smartpoint browsers.

More information for technical audiences is available in the Technical Installation Guide.