EMDs

Exchanging E-Tickets with EMD-S Vouchers

Even Exchanges

As of 12 December 2020, this functionality is available in the Travelport+ (1G) system. EMD-S vouchers are currently available only through Travelport+ formats, but will be added to the EMD Manager in a future release.

If a traveler cancels an itinerary, funds in an EMD-S voucher issued by the airline can be applied to an exchange for a new e-ticket.

Exchanges with EMD-S vouchers are available for:

Travelport+ (1G) only. This functionality is not available on Apollo (1V).
BSP participants only. This functionality is not available through ARC.
Participating carriers.
The initial participating carriers are British Airways (BA), Air France (AF), and KLM (KL), with additional carriers being added. See EMD information for all carriers participating in Travelport+ (1G) , Apollo and Worldspan in the Travelport Knowledge Base for a list of current participants.

More Information

For more information and detailed instructions, see EMD-S to E-Ticket Exchanges in the Travelport Knowledge Base.

Online Training

Online Training and Cue Cards are available in EMD reference and demonstrations (Travelport+) in the Course Catalog in MyTravelport.

Apply EMD-S toward purchase of airline ticket (even exchange)
Apply EMD-S toward purchase of airline ticket (add collect)
Apply EMD-S toward purchase of airline ticket (forfeit residual value)
Exchange Airline Ticket to EMD-S

Uneven Exchanges

This functionality is available in Travelport+ (1G) as of January 18, 2022 and Travelport Apollo (1V) as of February 16, 2022.

Agents can exchange an existing EMD for a new EMD if there is a price difference between the original and the new service. Such exchanges will be treated as even exchanges and any price difference will be ignored.

This exchange functionality meets policy requirements for EarlyBird Check-In® ancillaries on Southwest Airlines (WN), but can also be implemented for any applicable itinerary.

For details see:

PA-4036: Uneven Exchanges of Electronic Miscellaneous Document (EMD for Southwest Airlines) in the Advisory List on MyTravelport.
EMD WN - Fact Sheet for Southwest Airlines in the Travelport Knowledge Base.

This link does NOT provide Help Desk support. If you need immediate assistance with Travelport Smartpoint, please create a support request in MyTravelport or use your agency's normal method to contact the Help Desk.