View a booking

Once you have created a booking (either by selecting Book and hold or Book and ticket), you have the option to display the graphical booking file.

From the graphical booking file, you can view and edit traveler, reservation, booking, and document information. Expand a section to view a summary. Select a summary to view the details in the right panel. Select the expand all () icon to expand all sections.

  • Select the Travelers section to view and edit traveler information, such as PTC, date of birth, membership numbers, and security documentation.

    1. Expand the Travelers section.

    2. Select the reservation summary section to display details in the right panel.

    3. Select the Edit travelers button.

    4. Traveler information displays with fields that can be edited. You can also add another form of documentation.

    5. Select Apply changes when editing is complete.

  • Select the Reservations section to display booking details. For air, you can view fare details, ticket information, and flight information; add or modify seats, meals, and special service requests; and reissue and void tickets. For hotel bookings, hotel details display, including confirmation number; number of nights, rooms, and guests; check in and out dates; payment guarantee; and estimated total.

    1. Expand the Reservations section.

    2. Select the reservation summary section to display details in the right panel.

    3. Select View rules from the Fare Details panel. Fare rule details are displayed per segment. Select a segment to view the fare rule details.

      Note: Baggage allowance does not display in fare rules. However, it can be checked in the Itinerary Details panel of Review and Confirm screen.

    4. Select Price details below the total to view the fare breakdown per traveler.

    5. Select the Go back link to return to the reservation details.

    Seats are available for American Airlines, United Airlines, British Airways, and Qantas NDC bookings and for GDS carriers that support seats.

    1. Expand the Reservations section.

    2. Select the reservation summary section to display details in the right panel.

    3. Scroll to the bottom of the right panel and expand Seats.

    4. Select + Add seats.

    For more information about selecting seats and any associated EMDs, refer to Seats.

    Important: SSRs can only be added prior to ticketing. Singapore Airlines (SQ) does not support adding, deleting, or modifying SSRs.

    SSRs are added per passenger and cannot be modified or canceled at this time. Agents can add multiple Special Meals and Traveler Assistance SSRs and select Save in a single request.

    1. Expand the Reservations section.

    2. Select the reservation summary section to display details in the right panel.

    3. Scroll to the bottom of the right panel and expand Special Service Requests.

    4. Select + Add requests for this flight.

    For more information, refer to special meals or traveler assistance.

  • Select the Booking information section to access ticketing arrangement information for held bookings, traveler contact and payment information, airline confirmation numbers, and messages for travelers (unassociated remarks).

    Important: Can only be added prior to ticketing.

    1. Expand the Booking information section.

    2. Select the booking information summary section to display booking details in the right panel.

    3. Select the Edit button in the right panel.

    4. In the Corporate Agreement Number section, select the plus (+) sign to add the corporate agreement number.

      • Both CLID/ and JBID/ are supported formats.

      • The corporate agreement number cannot be changed or deleted if it is already present in the booking file. In this case, the field is grayed out.

    5. Select Apply changes. A confirmation message displays that the reservation details were updated.

    1. Expand the Booking information section.

    2. Select Message for travelers.

    3. If no messages exist, select the Add a message button. If the booking file contains messages, select the + icon in the upper right.

    4. Select Add line to add another message.

    5. Select Add button to add messages to the booking file.

    These notes display in terminal in *RI (itinerary remarks) section. Remarks can only be updated or deleted in the terminal.

  • Select the Document invoicing section to view invoice remarks (DI lines for NDC bookings) and view or add notepad remarks.

    To access Notepad remarks, expand the Document invoicing section of the graphical booking file, then select Notepad.

    The right panel displays all notepad remarks.

    1. If no notes exist, select the Add note button. If the booking file contains notes, select the + icon in the upper right.

    2. Select the type of note and enter the note text.

      • Notes - Create a notepad item. Will not show in history of the booking file when deleted.

      • D* - Create a notepad item with D qualifier. Qualifiers to be defined by the agency.

      • H* - Creates a notepad that will be saved in the history of the booking file when removed.

      • HG* - Create a Historical notepad item with G qualifier. Qualifiers to be defined by the agency.

      • C* - Creates a Confidential notepad item, which is only visible in own PCC.

      • CM* - Create a Confidential notepad with qualifier M. Qualifiers to be defined by the agency.

    3. Select Add line to add another note.

    4. Select Add button to add notes to the booking file.

    Use the Search () icon in the upper right of the Notepad panel to search for text within the notepad remarks.

    Use the Filter () icon to filter notes by note type. Select the types of notes to filter. Select the Filter icon again to remove or add filters.

    To delete a note, select the checkbox before the note and select the Remove notes button. You can delete multiple notes at once.

    These notes display in terminal in *NP (notepad remarks) section. Remarks can only be updated or deleted in the terminal.

Subject to carrier support, you may have the following options on the View Booking File display. Expand each section for instructions and more information.

Important: This ancillary is only available for American Airlines NDC bookings on hold. It applies to all passengers and all segments. This ancillary requires a credit or debit card as form of payment. If cash is added as form of payment, the ticket would be fulfilled but the ancillaries will not.

American Airlines works with third-party vendor to fulfill carbon offset. Therefore, no EMDs are issued.

  1. From the View Booking File display, in the right panel, scroll down to the Bags, meals, and more section.

  2. Select the + to shop for ancillaries.

  3. The option to reduce carbon emissions and the associated price display. Select the checkbox to offset the environmental impact and accept the price. Per American Airlines processing, this ancillary is applied to all travelers on all segments.

  4. Select the Save button.

The Booking File shows that the ancillary is booked.

Once payment has been taken, the third party (Cool Effect) emails the passenger directly with the purchase receipt. For this reason, email address is mandatory for the purchase of American Airlines Carbon Offset.