Cancel a Booking

For NDC offers, the airline supports the cancellation of an unticketed NDC and a ticketed order if it was issued on the same day (cancel void). If an NDC order has been ticketed on a previous day, some airlines support the option to cancel and refund to the original form of payment (credit card or BSP for cash). Some airlines do not support canceling a ticketed booking. Please contact the airline directly to arrange a refund where applicable. Some airlines support canceling a ticketed booking and banking the funds to be used towards the purchase of a new ticket. For more information, refer to Cancel with a refund and bank the funds.

Note: NDC does not support the option to void a ticket without canceling the booked flights.

Important: 

  • Any cancellation of an NDC segment must be performed through the Flight Search plugin and not through terminal entries (i.e., XI to cancel). Canceling via Smartpoint will not cancel the NDC booking with the airline.

  • Void follows the ARC and BSP void period.

  • Agencies can restrict the ability to create, modify, or cancel bookings or issue tickets.

 

Cancel options:

Cancel an unticketed NDC offer or cancel same-day NDC ticketed offer (cancel void)

  1. Retrieve the booking if it is not already displayed.

  2. Expand the Reservations section and select the flight summary. Flight details display in the right panel.

  3. Scroll to the bottom and select Cancel flights.

    Note: For itineraries with multiple passengers, when canceling a booking, agents cannot currently divide the booking file for a subset of travelers. All travelers in the itinerary must be canceled together.

  4. Confirm the cancellation.

    • If it is an NDC same-day ticketed booking, the refund amount displays.

  5. A message displays confirming the successful cancel.

  6. In Smartpoint, the NDC icon changes to gray with the tool tip NDC booking file canceled.

    The passive segments in the Smartpoint booking file are automatically canceled.

For NDC orders, the passive segments are automatically canceled. Cancellation information is added to the DI lines.

Cancel with a refund and bank the funds

Some airlines support canceling a ticketed NDC booking with a refund or with banking the funds for use toward the payment of a new ticket.

  1. Retrieve the NDC booking by selecting the green NDC ticketed booking icon . The NDC plugin window displays with the booking information.

  2. Expand the Reservations section and select the flight summary. Flight details display in the right panel.

  3. Select Cancel flight(s).

  4. The refund options display with the refund amount.

    • Select Cancel and refund tickets to refund the ticket amount to the original form of payment.

    • If the airline allows a refund as credits with the airline, you are given a choice of how to receive your refund. Select your refund method and select Continue. Select the Copy ticket number(s) to clipboard link to copy the ticket number(s) so that you can store them. Select Continue to continue with the cancellation.

      Important: The ticket number must be stored so that you can use the funds for a later purchase.

      A confirmation displays the segments that were canceled and the credited value.

  5. The DI lines are updated to reflect the original ticket number, the ticketed amount, and the date that the booking was canceled. The NDC icon changes to gray to reflect a canceled booking.

    Refund example: 

    13. FREE TEXT-#TAS01#REFUND31.24

    Carrier credit example: 

    12. FREE TEXT-#TAS01#NDC RES CXL CREDIT ON HOLD 27OCT