Ticketing Restrictions

Agencies can restrict ticketing abilities for users by modifying the sign on table display (STD) settings. STD settings apply to both NDC and traditional content in the graphical flow.

The STD table lists restrictions that can be applied to a user. Therefore, a value of Y indicates that a restriction is turned on. The following STD fields affect Flight Search. Refer to How values affect users for detailed information about how each field affects the user's Flight Search graphical display.

  • NOTK – If set to Y (no ticket), the user cannot produce ticketing documents. This field restricts ticketing (including void, revalidation, exchange, and refund), EMDs, MCOs, service fees, TASF, invoicing, and MIRs. If set to N, user can produce ticketing documents.

  • TKMC – If set to Y, the user cannot issue tickets.

  • SRBFC – If set to Y, the user cannot create booking files.

  • SRBFM – If set to Y, the user cannot modify or cancel bookings.

Limitations 

  • Paid ancillaries cannot be added to the booking if the agent has no permission for Ticketing.

  • Free ancillaries can be added to the booking if the agent can edit.

Modify STD settings for a user

Important: Only secondary authorizers have permission to change user access.

  1. In a terminal window, enter: STD/xxx/**

    Where xxx is the ID of the user for which you want to restrict access.

  2. The user's current access permissions display. From this page, you can modify the NOTK and TKMC fields.

    • The first field for each product code indicates if the user is allowed to give access to another user. This field is applicable for secondary authorizers only.

    • The second field indicates if the user is restricted from that product.

    Tab to the second value in each field to change the user's permissions. A value of Y restricts access to the product, and a value of N indicates that the product is not restricted.

  3. When you have made the necessary changes, place the cursor at the bottom left corner of the screen between the tab stop and the SOM > and press Enter to save your changes.

  4. To modify the ability to create, modify, and cancel booking files, enter:  STD/xxx/*4

    Where xxx is the ID of the user for which you want to restrict access.

  5. From this page, you can modify the SRBFC and SRBFM fields.

  6. When you have made the necessary changes, place the cursor at the bottom left corner of the screen between the tab stop and the SOM > and press Enter to save your changes.

For information about the other fields in the STD, refer to Travelport's knowledge article Display and change/modify special product access.

How values affect the user

When users do not have certain permissions, the associated buttons or options are either disabled or hidden in Flight Search. For example, if ticketing is restricted, the Ticket button is hidden.

Only ticketing restricted

NOTK = Y

Restrict ticket documents

SRBFC = N

Allow booking file create

TKMC = Y

Restrict ticketing

SRBFM = N

Allow booking file modify

With these STD settings, the user can:

  • Create a held booking

  • Voluntary change: Change time and day, number of stops, cabin class, etc., unless there is an already known specific limitation for the carrier.

  • Manual reprice for all the carriers that support this operation

  • Add or modify free seats, SSRs, or bags

  • Add a form of payment

  • Split/Divide booking

  • Cancel the booking

With these STD settings, the user cannot:

  • Book and ticket

  • Confirm and ticket

  • Perform a refund

  • Reissue ticket

  • Add or modify paid seats, SSRs, or bags

  • Use of waivers (for those carriers that support them)

With these settings, the Ticket, Issue Ticket, Reissue Ticket, and Book and Pay buttons/options are hidden.

Booking file create and ticketing restricted

NOTK = Y

Restrict ticket documents

SRBFC = Y

Restrict booking file create

TKMC = Y

Restrict ticketing

SRBFM = N

Allow booking file modify

With these STD settings, the user can:

  • Voluntary change: Change time and day, number of stops, cabin class, etc., unless there is an already known specific limitation for the carrier.

  • Manual reprice for all the carriers that support this operation

  • Add or modify free seats, SSRs, or bags

  • Add a form of payment

  • Cancel the booking

With these STD settings, the user cannot:

  • Create a booking, which means they cannot select the final leg of a journey

  • Book and ticket

  • Confirm and ticket

  • Perform a refund

  • Reissue ticket

  • Add or modify paid seats, SSRs, or bags

  • Use of waivers (for those carriers that support them)

  • Split/Divide a booking

With these settings, the Ticket, Issue Ticket, and Book and Pay buttons/options are hidden.

Booking file edit restricted

NOTK = N

Allow ticket documents

SRBFC = Y

Restrict booking file create

TKMC = N

Allow ticketing

SRBFM = N

Allow booking file modify

With these STD settings, the user can:

  • Confirm and hold and Confirm and ticket

  • Perform a refund

  • Reissue ticket

  • Use of waivers (for those carriers that support them).

  • Voluntary change: Change time and day, number of stops, cabin class, etc., unless there is an already known specific limitation for the carrier.

  • Manual reprice for all the carriers that support this operation

  • Add or modify free seats, SSRs, or bags

  • Add a form of payment

  • Cancel the booking

With these STD settings, the user cannot:

  • Create a booking, which means they cannot select the final leg of a journey

  • Split/Divide a booking

All restrictions applied

NOTK = Y

Restrict ticket documents

SRBFC = Y

Restrict booking file create

TKMC = Y

Restrict ticketing

SRBFM = Y

Restrict booking file modify

With these STD settings, the user can:

  • Retrieve and ignore a booking

With these STD settings, the user cannot:

  • Create a booking

  • Confirm and hold and Confirm and ticket

  • Perform a refund

  • Reissue ticket

  • Use of waivers (for those carriers that support them).

  • Voluntary change: Change time and day, number of stops, cabin class, etc., unless there is an already known specific limitation for the carrier.

  • Manual reprice for all the carriers that support this operation

  • Add or modify free seats, SSRs, or bags

  • Add a form of payment

  • Cancel the booking

  • Split/Divide a booking