DI Lines for NDC Bookings on Travelport+

Important: These examples are for Travelport+.

Please note that examples used in this guide may refer to both current and future functionality. Please refer to the known issues section for further information.

NDC bookings create Document Instruction (DI) lines in the booking file for Travelport+. These DI lines contain information about the booking, such as price, flight information, confirmation, ticketing time limits, fees, and form of payment. DI lines display in sequential order with the oldest entries at the top and the most recent entries at the bottom of the list.

Note: As of November 3, 2023, Travelport+ agencies can request a configuration change so that NDC orders can include a filed fare with ticket number, add ticket listing with NDC ticket numbers, and update NDC tickets in the agency's TINS. This information is in addition to DI line information. For more information, refer to Filed fares for NDC orders.

To display DI lines, retrieve a booking, then select Expand All or the *DI link.

An NDC identifier is in the DI remarks to differentiate NDC booking files from LCC or GDS booking files.

DOCI-FREE TEXT-#TAS01#REFXX/5AAAAA/AUD/NDC

Select a link below to view the DI line changes for a workflow step.

Confirmation of an NDC booking – book and hold

The examples below contain an NDC booking for three passengers. XX indicates the airline code.

* PNR CONTAINS NDC AIR SEGMENTS-SERVICE VIA SMARTPOINT NDC APP *
5AAAAA/05 XDBKR C003054 AG 2302440 04APR
  1.1TEST/JOE MR   2.1TEST/JOYMS*P-CHD   3.1TEST/JOLYN MRS

1. XX 2749 B 15MAY DFWATL ZK3   2048   2354 
2. XX  402 E 19MAY ATLDFW ZK3   0805   0935

The lines are updated as you move through the NDC booking process.

DOCI-FREE TEXT-#TAS01#REFXX/NUQFMK/USD/NDC
  2. FREE TEXT-#TAS01#OIDXX/XX001H1Y9BXA2/USD/NDC
  3. FREE TEXT-#TAS01#P01ADT/101.40/22.51/123.91
  4. FREE TEXT-#TAS01#P01ADT/US7.61/ZP4.80/AY5.60/XF4.50
  5. FREE TEXT-#TAS01#P01ADT/FARETYPE/PUBLICFARE
  6. FREE TEXT-#TAS01#S01FLTXX2749/B/15MAY2023/DFWATL/20482354
  7. FREE TEXT-#TAS01#S02FLTXX1567/G/19MAY2023/ATLDFW/08050935     
  8. FREE TEXT-#TAS01#TOT123.91
  9. FREE TEXT-#TAS01#FAREBASIS/SUAUZNB3/S01/ADT
  10. FREE TEXT-#TAS01#FAREBASIS/GUAIZNN3/S02/AD   
  11. FREE TEXT-#TAS01#RESERVATION CONFIRMED 21FEB23 1549Z
  12. FREE TEXT-#TAS01#TICKET TIME LIMIT 22FEB23 2359Z

Ticketing of NDC booking (after book and hold)

DOCI-FREE TEXT-#TAS01#TKT/P01/S01-02/08157476215350
  13. FREE TEXT-#TAS01#TKT/P02/S01-02/08157476215372
  14. FREE TEXT-#TAS01#P01ADT/FEE6.00/UO1.73
  15. FREE TEXT-#TAS01#P02CNN/FEE5.00/UO1.21 
  16. FREE TEXT-#TAS01#FOPCC/AXXXXXXXXXXXX1002/578.49/21Feb23 1941Z

Note: If fees are applied, as above, then traveler level (line #14 and #15) fee breakdown lines are generated with fee base amount followed by fee tax amount applied on the fees:

  • Traveler level line: PxxPTC/<FeeBaseAmt>/<FeeTaxAmt>

or

DOCI-FREE TEXT-#TAS01#TKT/P01/S01-02/08157476215350
  2. FREE TEXT-#TAS01#TKT/P03/S01-02/08157476215361
  3. FREE TEXT-#TAS01#TKT/P02/S01-02/08157476215372
  4. FREE TEXT-#TAS01#FOPCA/566.55/04APR19 1941Z

Confirmation of an NDC booking – instant ticket

DOCI-FREE TEXT-#TAS01#REFXX/NYAKGZ/USD/NDC
  2. FREE TEXT-#TAS01#OIDXX/XX001H1Y9BXA2/USD/NDC
  3. FREE TEXT-#TAS01#P01ADT/62.33/19.57/81.90
  4. FREE TEXT-#TAS01#P01ADT/US4.67/ZP4.80/AY5.60/XF4.50
  5. FREE TEXT-#TAS01#P01ADT/FARETYPE/PUBLICFARE
  6. FREE TEXT-#TAS01#S01FLTXX0577/B/18APR2023/DFWDEN/21132216  
  7. FREE TEXT-#TAS01#TOT81.90
  8. FREE TEXT-#TAS01#FAREBASIS/OVAIKTBX/S01/ADT
  9. FREE TEXT-#TAS01#RESERVATION CONFIRMED 28MAR23 0951Z
 10. FREE TEXT-#TAS01#TKT/P01/S01/00157447123632
 11. FREE TEXT-#TAS01#FOPCA/81.90/28MAR23 0951z

Note: If more than one ticket number (> 4 segments) is generated for a traveler then ticket numbers appear as below:

12. FREE TEXT-#TAS01#TKT/P01/S01-07/08157476215350
13. FREE TEXT-#TAS01#TKT/P01/S01-07/08157476215351
14. FREE TEXT-#TAS01#TKT/P02/S01-07/08157476215352
15. FREE TEXT-#TAS01#TKT/P02/S01-07/08157476215353

If fees are applied, then instant booking will also show traveler level fee breakdown lines with fee base amount and tax applied on fee amount; see an example below and refer to Ticketing of NDC booking above for details:

 15. FREE TEXT-#TAS01#P01ADT/FEE6.00/UO1.73
 16. FREE TEXT-#TAS01#P02CNN/FEE5.00/UO1.21
 17. FREE TEXT-#TAS01#P03ADT/FEE6.00/UO1.73
 18. FREE TEXT-#TAS01#FOPCC/AXXXXXXXXXXXX1002/588.22/23MAR23 1941Z

Canceled before ticket issue

When the NDC reservation is canceled before a ticket has been issued, the following DI line is added.

DOCI-FREE TEXT-#TAS01#NDC RES CXL XX A12345 23MAR 1651Z

Canceled after ticket issue within VOID period

When the NDC reservation is canceled after a ticket has been issued AND within the void period, the following DI line is added.

DOCI-FREE TEXT-#TAS01#NDC RES CXL TKT VOID 28MAR 1057Z

Canceled after ticket issue outside VOID period

When the NDC reservation is canceled after a ticket has been issued AND outside the void period, the following DI lines are added.

DOCI-FREE TEXT-#TAS01#NDC RES CXL TKT RFND 21JAN 1651Z
  2. FREE TEXT-#TAS01#REFUND153.26

Canceled after ticket issue, outside VOID period, funds on credit

When the NDC reservation is canceled after a ticket has been issued and outside the void period and the funds have been put on credit, the following DI lines are added.

DOCI-FREE TEXT-#TAS01#NDC RES CXL CREDIT ON HOLD 28MAR 1251Z

Paid with credit on hold - even exchange

When the NDC reservation is paid with a credit on hold for an even exchange, the following line is added when the ticket is used as the form of payment.

DOCI-FREE TEXT-#TAS01#FOPTKT/08157476215350/04APR19 1941Z

Paid with credit on hold – additional collection

When the NDC reservation is paid with a credit and additional collection is needed, the following lines are added.

DOCI-FREE TEXT-#TAS01#FOPCC/AXXXXXXXXXXXX1002/66.55/04APR19 1941Z
  2. FREE TEXT-#TAS01#FOPTKT/08157476215350/04APR19 1941Z
DOCI-FREE TEXT-#TAS01#FOPCA/66.55/04APR19 1941Z
  2. FREE TEXT-#TAS01#FOPTKT/08157476215350/04APR19 1941Z

Paid with a credit on hold – refund

When the NDC reservation is paid with a credit and a refund is given, the following lines are added.

DOCI-FREE TEXT-#TAS01#FOPTKT/08157476215350/04APR19 1941Z
  2. FREE TEXT-#TAS01#REFUND/08157476215350/66.55/04APR19 1941Z

Modify before ticketing

When an unticketed NDC reservation is modified, the new itinerary and price will be added as new lines.

Note: The original itinerary is prefaced with ORIGINAL. The new itinerary is prefaced with NEW.

 13. FREE TEXT-#TAS01#ITINERARY MODIFIED 30MAR23 1938Z
 14. FREE TEXT-#TAS01#P01ADT/343.00/70.60/413.60
 15. FREE TEXT-#TAS01#P01ADT/XF6.80/AY16.80/ZP7.20/US9.82/XF6.80/ZP7.20/US15.98
 16. FREE TEXT-#TAS01#P02CNN/343.00/70.60/413.60
 17. FREE TEXT-#TAS01#P02CNN/XF6.80/AY16.80/ZP7.20/US9.82/XF6.80/ZP7.20/US15.98
 18. FREE TEXT-#TAS01#P01ADT/FARETYPE/PUBLICFARE                           
 19. FREE TEXT-#TAS01#P02CNN/FARETYPE/PUBLICFARE
 20. FREE TEXT-#TAS01#ORIGINAL/S01FLTAA2749/N/15MAY2023/DFWATL/20502359
 21. FREE TEXT-#TAS01#ORIGINAL/S02FLTAA1567/G/19MAY2023/ATLDFW/09301103
 22. FREE TEXT-#TAS01#NEW/S01FLTAA2749/N/15MAY2023/DFWATL/20482351
 23. FREE TEXT-#TAS01#NEW/S02FLTAA1567/G/18MAY2023/ATLDFW/08050955
 24. FREE TEXT-#TAS01#TOT827.20

Modify after ticketing – even exchange

When a ticketed NDC reservation is modified, the new itinerary and even exchange will be added as new lines.

 16. FREE TEXT-#TAS01#ITINERARY MODIFIED 09APR19 1938Z
 17. FREE TEXT-#TAS01#P01ADT/68.75/37.81/88.86
 18. FREE TEXT-#TAS01#P01ADT/QR20.75/UO6.00/WG11.06
 19. FREE TEXT-#TAS01#P02CNN/68.75/37.81/88.86
 20. FREE TEXT-#TAS01#P02CNN/QR20.75/UO6.00/WG11.06
 21. FREE TEXT-#TAS01#P03ADT/68.75/37.81/88.86
 22. FREE TEXT-#TAS01#P03ADT/QR20.75/UO6.00/WG11.06
 23. FREE TEXT-#TAS01#S01FLTXX0415/Q/30APR2019/SYDMEL/08000935
 24. FREE TEXT-#TAS01#S02FLTXX0402/E/10MAY2019/MELSYD/07450910
 25. FREE TEXT-#TAS01#S01FLTXX0415/Q/30APR2019/SYDMEL/08000935
 26. FREE TEXT-#TAS01#S02FLTXX0402/E/10MAY2019/MELSYD/07450910
 27. FREE TEXT-#TAS01#TOT266.58
 28. FREE TEXT #TAS01#RESERVATION CONFIRMED 04APR19 1938Z
 29. FREE TEXT-#TAS01#TKT/P01/S01-02/08157476215350
 30. FREE TEXT-#TAS01#TKT/P03/S01-02/08157476215361
 31. FREE TEXT-#TAS01#TKT/P02/S01-02/08157476215372
 32. FREE TEXT-#TAS01#EVEN EXCHANGE

Note: Only new ticket numbers to be written in the lines.

Modify after ticketing – refund

When a ticketed NDC reservation is modified, the new itinerary and exchange refund amount will be added as new DI lines (below lines appear after the lines created in Ticketing of NDC booking or Confirmation of an NDC booking - Instant Ticket).

 16. FREE TEXT-#TAS01#ITINERARY MODIFIED 09APR19 1938Z
 17. FREE TEXT-#TAS01#P01ADT/68.75/37.81/88.86
 18. FREE TEXT-#TAS01#P01ADT/QR20.75/UO6.00/WG11.06
 19. FREE TEXT-#TAS01#P02CNN/68.75/37.81/88.86
 20. FREE TEXT-#TAS01#P02CNN/QR20.75/UO6.00/WG11.06
 21. FREE TEXT-#TAS01#P03ADT/68.75/37.81/88.86
 22. FREE TEXT-#TAS01#P03ADT/QR20.75/UO6.00/WG11.06
 23. FREE TEXT-#TAS01#S01FLTXX0415/Q/30APR2019/SYDMEL/08000935
 24. FREE TEXT-#TAS01#S02FLTXX0402/E/10MAY2019/MELSYD/07450910
 25. FREE TEXT-#TAS01#TOT266.58
 26. FREE TEXT #TAS01#RESERVATION CONFIRMED 04APR19 1938Z
 27. FREE TEXT-#TAS01#TKT/P01/S01-02/08157476215350
 28. FREE TEXT-#TAS01#TKT/P03/S01-02/08157476215361
 29. FREE TEXT-#TAS01#TKT/P02/S01-02/08157476215372
 30. FREE TEXT-#TAS01#REFUND111.56

Note: If carriers send EMDs for Refund or Charges then EMDs lines for each passenger (as highlighted below) are also added:

 16. FREE TEXT-#TAS01#ITINERARY MODIFIED 09APR19 1938Z
 17. FREE TEXT-#TAS01#P01ADT/68.75/37.81/88.86
 18. FREE TEXT-#TAS01#P01ADT/QR20.75/UO6.00/WG11.06
 19. FREE TEXT-#TAS01#P02CNN/68.75/37.81/88.86
 20. FREE TEXT-#TAS01#P02CNN/QR20.75/UO6.00/WG11.06
 21. FREE TEXT-#TAS01#P03ADT/68.75/37.81/88.86
 22. FREE TEXT-#TAS01#P03ADT/QR20.75/UO6.00/WG11.06
 23. FREE TEXT-#TAS01#S01FLTXX0415/Q/30APR2019/SYDMEL/08000935
 24. FREE TEXT-#TAS01#S02FLTXX0402/E/10MAY2019/MELSYD/07450910
 25. FREE TEXT-#TAS01#TOT266.58
 26. FREE TEXT #TAS01#RESERVATION CONFIRMED 04APR19 1938Z
 27. FREE TEXT-#TAS01#TKT/P01/S01-02/08157476215350
 28. FREE TEXT-#TAS01#TKT/P03/S01-02/08157476215361
 29. FREE TEXT-#TAS01#TKT/P02/S01-02/08157476215372
 30. FREE TEXT-#TAS01#EMD/P01/08122234567666/Refund/GBP/14.90
 31. FREE TEXT-#TAS01#EMD/P02/08122234567667/Refund/GBP/14.90
 32. FREE TEXT-#TAS01#EMD/P03/08122234567668/Refund/GBP/14.90
 33. FREE TEXT-#TAS01#REFUND44.70

Note: Along with EMD numbers, the EMD lines include:

  • Type text (such as Refund, ChangeFee, Residual, ReBookingFee) is returned by carrier and this text is used in DI Lines for each type of refund or charges applied by the carrier.

  • EMD currency code and amount

Modify after ticketing – additional collection

When a ticketed NDC reservation is modified, the new itinerary and exchange additional collection amount, with or without Fee lines, will be added as new lines.

 16. FREE TEXT-#TAS01#ITINERARY MODIFIED 30MAR23 1938Z
 17. FREE TEXT-#TAS01#P01ADT/142.33/25.57/167.90
 18. FREE TEXT-#TAS01#P01ADT/XF4.50/ZP4.80/AY5.60/US10.67
 19. FREE TEXT-#TAS01#P02CNN/142.33/25.57/167.90
 20. FREE TEXT-#TAS01#P02CNN/XF4.50/ZP4.80/AY5.60/US10.67
 21. FREE TEXT-#TAS01#P01ADT/FARETYPE/PUBLICFARE                         
 22. FREE TEXT-#TAS01#P02CNN/FARETYPE/PUBLICFARE   
 23. FREE TEXT-#TAS01#ORIGINAL/S01FLTAA1210/B/22MAY2023/DFWORD/05300753
 24. FREE TEXT-#TAS01#NEW/S01FLTAA2771/G/19JUN2023/DENORD/05400915
 25. FREE TEXT-#TAS01#FAREBASIS/GVAIZNN3/S01/ADT                       
 26. FREE TEXT-#TAS01#FAREBASIS/GVAIZNN3/S01/CNN 
 27. FREE TEXT-#TAS01#TOT335.80
 28. FREE TEXT-#TAS01#RESERVATION CONFIRMED 30MAR23 1938Z
 29. FREE TEXT-#TAS01#TKT/P01/S01/00157447170495
 30. FREE TEXT-#TAS01#TKT/P02/S01/00157447170506
 31. FREE TEXT-#TAS01#ADDCOL/184.00/30MAR23 1553Z
 32. FREE TEXT-#TAS01#FOPCC/AXXXXXXXXXXXX1002/184.00/30MAR23 1941Z

Fee lines at Traveler level, along with breakdown, are created only if carrier sends the information in the response.

If carriers send EMDs for Refund or Charges, then EMDs lines for each passenger (as highlighted below) are also added:

 32. FREE TEXT-#TAS01#ADDCOL/150.20/35.25/185.45
 33. FREE TEXT-#TAS01#EMD-S/P01/08157476215350/ChangeFee/GBR/100.00
 34. FREE TEXT-#TAS01#EMD-S/P02/08157476215351/ChangeFee/GBR/100.00
 35. FREE TEXT-#TAS01#EMD-S/P03/08157476215352/ChangeFee/GBR/100.00
 36. FREE TEXT-#TAS01#EMD-S/P01/08157476215370/ReBookingFee/GBR/10.35
 37. FREE TEXT-#TAS01#EMD-S/P02/08157476215371/ReBookingFee/GBR/10.35
 38. FREE TEXT-#TAS01#EMD-S/P03/08157476215372/ReBookingFee/GBR/10.35
 39. FREE TEXT-#TAS01#P01ADT/FEE6.00/UO1.00
 40. FREE TEXT-#TAS01#P02CHD/FEE5.00/UO0.75
 41. FREE TEXT-#TAS01#P03ADT/FEE6.00/UO1.00
 42. FREE TEXT-#TAS01#FOPCC/AXXXXXXXXXXXX1002/205.20/04MAR23 1941Z

Note: Along with EMD numbers, the EMD lines include:

  • Type text (such as Refund, ChangeFee, Residual, ReBookingFee) is returned by carrier, and this text is used in DI lines for each type of refund or charges applied by the carrier.

  • EMD currency code and amount

Add free seats

Free seat added for all passengers for segment 1 – BOOK AND HOLD comparison

DOCI-FREE TEXT-#TAS01#REFXX/QUP2X5/AUD/NDC
  2. FREE TEXT-#TAS01#OIDXX/XX08148445C00/AUD/NDC
  3. FREE TEXT #TAS01#P01ADT/168.75/37.81/188.86
  4. FREE TEXT #TAS01#P01ADT/QR20.75/UO6.00/WG11.06
  5. FREE TEXT #TAS01#P02CNN/168.75/37.81/188.86
  6. FREE TEXT #TAS01#P02CNN/QR20.75/UO6.00/WG11.06
  7. FREE TEXT #TAS01#P03ADT/168.75/37.81/188.86
  8. FREE TEXT #TAS01#P03ADT/QR20.75/UO6.00/WG11.06
  9. FREE TEXT #TAS01#S01FLTXX0415/Q/24APR2019/SYDMEL/08000935
 10. FREE TEXT #TAS01#S02FLTXX0402/E/09MAY2019/MELSYD/07450910
 11. FREE TEXT-#TAS01#TOT566.56
 12. FREE TEXT #TAS01#RESERVATION CONFIRMED 04APR19 1938Z
 13. FREE TEXT #TAS01#TICKET TIME LIMIT 05APR19 2359Z
 14. FREE TEXT #TAS01#DAS/P01/S1/SEAT/23A
 15. FREE TEXT #TAS01#DAS/P02/S1/SEAT/24A
 16. FREE TEXT #TAS01#DAS/P03/S1/SEAT/24B

Free seat added after ticketing of NDC booking for two passengers for segment 1 (after book and hold)

DOCI-FREE TEXT-#TAS01#TKT/P01/S01-02/08157476215350
  13. FREE TEXT-#TAS01#TKT/P02/S01-02/08157476215372
  14. FREE TEXT-#TAS01#FOPCC/AXXXXXXXXXXXX1002/578.49/04APR19 1941Z
  15. FREE TEXT #TAS01#DAS/P01/S1/SEAT/23A
  16. FREE TEXT #TAS01#DAS/P02/S1/SEAT/24A

Free seat added for all passengers for segment 1 – instant ticket

DOC.-FREE TEXT-#TAS01#REFXX/QUP2X5/AUD/NDC
  2. FREE TEXT-#TAS01#OIDXX/XX08148445C12/AUD/NDC
  3. FREE TEXT-#TAS01#P01ADT/168.75/37.81/188.86
  4. FREE TEXT-#TAS01#P01ADT/QR20.75/UO6.00/WG11.06
  5. FREE TEXT-#TAS01#P02CNN/168.75/37.81/188.86
  6. FREE TEXT-#TAS01#P02CNN/QR20.75/UO6.00/WG11.06
  7. FREE TEXT-#TAS01#P03ADT/168.75/37.81/188.86
  8. FREE TEXT-#TAS01#P03ADT/QR20.75/UO6.00/WG11.06
  9. FREE TEXT-#TAS01#S01FLTXX0415/Q/24APR2019/SYDMEL/08000935
 10. FREE TEXT-#TAS01#S02FLTXX0402/E/09MAY2019/MELSYD/07450910 1938Z
 11. FREE TEXT-#TAS01#TOT566.56
 12. FREE TEXT #TAS01#RESERVATION CONFIRMED 04APR19 1938Z
 13. FREE TEXT-#TAS01#TKT/P01/S01-02/08157476215350
 14. FREE TEXT-#TAS01#TKT/P03/S01-02/08157476215361
 15. FREE TEXT-#TAS01#TKT/P02/S01-02/08157476215372
 16. FREE TEXT-#TAS01#FOPCC/AXXXXXXXXXXXX1002/566.55/04APR19 1941Z
 17. FREE TEXT #TAS01#DAS/P01/S1/SEAT/23A
 18. FREE TEXT #TAS01#DAS/P02/S1/SEAT/24A
 19. FREE TEXT #TAS01#DAS/P03/S1/SEAT/24B

Add paid seats

Paid seats booked during or after initial booking

When paid seats are booked during or after initial booking, then the DI lines with seat number and price are written for each traveler and segment booked (e.g., lines 13 and 14 below).

DOCI-FREE TEXT-#TAS01#REFQF/QUP2X5/AUD/NDC
  2. FREE TEXT-#TAS01#OIDXX/XX08148445C44/AUD/NDC
  3. FREE TEXT #TAS01#P01ADT/168.75/37.81/188.86
  4. FREE TEXT #TAS01#P01ADT/QR20.75/UO6.00/WG11.06
  5. FREE TEXT #TAS01#P02CNN/168.75/37.81/188.86
  6. FREE TEXT #TAS01#P02CNN/QR20.75/UO6.00/WG11.06
  7. FREE TEXT #TAS01#P03ADT/168.75/37.81/188.86
  8. FREE TEXT #TAS01#P03ADT/QR20.75/UO6.00/WG11.06
  9. FREE TEXT #TAS01#S01FLTQF0415/Q/24APR2019/SYDMEL/08000935
 10. FREE TEXT #TAS01#S02FLTQF0402/E/09MAY2019/MELSYD/07450910
 11. FREE TEXT-#TAS01#TOT566.56
 12. FREE TEXT #TAS01#RESERVATION CONFIRMED 04APR19 1938Z
 13. FREE TEXT #TAS01#TICKET TIME LIMIT 05APR19 2359Z
 14. FREE TEXT #TAS01#DAS/P01/S1/SEAT/23A/USD/25.00
 15. FREE TEXT #TAS01#DAS/P02/S1/SEAT/24A/USD/45.00

Paid seats that are paid for during or after initial booking

When the paid seats are paid for during or after initial booking, then the DI lines with seat's EMDs are written for each paid seat (e.g., lines 15 and 16 below).

  14. FREE TEXT-#TAS01#FOPCC/AXXXXXXXXXXXX1002/578.49/04APR19 1941Z
  15. FREE TEXT #TAS01#EMD/P01/S1/1234567890/SEAT/USD/25.00
  16. FREE TEXT #TAS01#EMD/P02/S1/1234567891/SEAT/USD/45.00

Void ticket

If a ticketed NDC booking is canceled within the void period, the following line is added.

#TAS01# NDC TKT VOID 29JUN 0928ZE 0001E

If the ticketed NDC booking is canceled after the void period, the following line is added.

#TAS01# NDC TKT RFND 29JUN 0928ZE 0001E

Involuntary cancel

An involuntary cancel remark is added when the airline cancels a booking due to a missed ticket time limit. One DI line contains the cancellation date and time. Original indicates the original segment information and S## indicates the segment number.

FREE TEXT-#TAS01#NDC RES CXL INVOL CXL 06MAY22 2350Z
FREE TEXT-#TAS01#ORIGINAL/S01FLTQF0409/Q/07MAY2022/SYDMEL/07000835

Order Change Notifications (SQ only)

For Singapore Airlines NDC bookings only, the following Order Change Notifications (OCNs) are placed on specific queues and also generate DI line messages. No agent action is required, but agents may want to monitor these queues to stay informed about changes to a traveler's booking file.

  • Bookings that had changes to their booked services, such as ancillaries or seats, will be placed in Queue 25. Additionally, a new DI line is added to the booking file with the message ITINERARY MODIFIED CHANGES TO ANCILLARY SERVICES.

  • Bookings that have been modified by voluntary changes to flights done by the airline will be placed in Queue 11. There is no expectation from the agency to do anything with this event. Additionally, a new DI line is added to the booking file with the message ITINERARY MODIFIED BY AIRLINE VOLUNTARY CHNG.

  • Bookings where the passenger has caused a no show will be placed in Queue 23. If there is only one segment in the booking, it will remain as a no show. When the OCN was caused by a passenger no show, if there is only one segment in the booking, it will remain as a no show. If there two or more segments, all the segments after no show will be removed from the booking. In either of these states, the booking can only be refunded with penalties in NDC. A reshop has to be handled offline directly with the airline. Additionally, a new DI line is added to the booking file with the message CUSTOMER NO-SHOW.