NDC Exchange and Refund Workflows

Exchange and refund functionality for NDC New Distribution Capability, an XML standard for exchanging data that supports airlines in distributing their content directly to online travel agencies. See the NDC Guide. bookings and tickets is handled by a set of NDC-specific APIs.

Use the first workflow to update the air itinerary The entire trip on a booking, including all flights on all legs. Also called a journey. on a booking A confirmed reservation with the carrier. A held booking is a reservation that has not yet been ticketed. The terms booking and reservation are interchangeable., or exchange Cancel or modify a ticketed itinerary and issue a new ticket. See the Cancel, Exchange, and Refund Options Guide. a ticket for another itinerary. Use the second workflow to cancel Cancel a ticket outside the void period without rebooking on another itinerary. Depending on the airline ticket policy, canceling a ticket may result in a full, partial, or no refund. tickets and issue a refund if eligible.

Each box in the diagram represents one API call in the workflow.

Related Content: Exchange, Refund, and Void Guide