All Book and Ticketing Workflows

The following diagrams outline all supported book and ticketing workflows. Optional steps such as adding seats and ancillaries are not shown below.

The NDC Instant Pay workflow (book and issue ticket in the same session) and the Add Product workflow do not support ancillaries or seats. These can be added after the reservation is created.

Each box in the diagram represents one API call in the workflow.

Related Content: Booking Guide, Ticketing Guide, Booking Workflow Diagram, Ticketing Workflow Diagram

*With AirReservation 23.11.25 and later, Add Product can be sent instead of Add Offer using the workflow below. The Add Product booking workflow allows you to start with booking and skip the Search and AirPrice steps. Although not shown below, the optional Fare Display request can be sent in this flow to retrieve fare rule text for an itinerary. GDS only; not supported for NDC.