2025 Release Notes

September 2025

Resolved the issue where Southwest 'Choice' fares were showing the wrong refund status for Travelport+ customers.
[Travelport+ Only] Ticket numbers are now displayed on the Trip Details page.
Improved the ability to obtain RouteHappy data to correctly display in the flight search results.
Updates have been made to the Payment Information section during Checkout.
- When user click book on RTP, only book button is displayed in checkout page.
- When user click hold trip on RTP, only hold trip button is displayed in checkout page.
- Only required FOP is displayed for holding trip in checkout page (booking trip is not changed).
When a train+hotel booking is made in Classic, the user is presented with a message in new Deem if they attempt to change or cancel the trip.
Blocked the ability to book Eurostar with any other carriers.

Air policy improvements to both static and dynamic policy configurations have been completed.
Travelport+ search optimization is complete with incremental improvements to follow.
When configured, a corporate rate ID is now being passed to ViaRail for both search and booking.
Resolved an issue in Delegate Mode where a delegate was unable to change travelers from the Trip Confirmation screen.
Resolved issues with resetting user passwords.

Completed the sunset of Southwest Direct Connect (SDA) effective July 31, 2025.
A payment card is no longer required for a rental car booking. It is only required when booking a rental car only and the configuration is set to require it, or a guarantee is needed.
Drury Inns is now recognized as a hotel super brand and shown in the hotel filters alongside other hotel super brands.
BermudAir has been added to the airline database.
Resolved the issue where the date was incorrectly shown as one day prior on some pages.
[Sabre Only] After the hotel is booked in Sabre, we will now retrieve the PNR after the end transaction to verify if the hotel booking was successful. If it is, no retry is needed. If not, we will retry the hotel sell again.
[Apollo Only] Resolved an airline pricing format to ensure the correct fare is stored in the PNR.

Credit card alert for expiring cards now displayed on review trip page.
[Travelport+ only] Fixed ability to hold bookings for single and multi-passenger itineraries.
In the user profile, when a customer selects a country, the field labels and associated drop down lists update to either ‘State’ or ‘Province’ accordingly.
Improved messaging to the user when a service responds as unconfirmed (UC).
Improved how codeshare information is displayed on the confirmation and trip details pages to clearly identify when a flight is operated by a different carrier.
You can now view both the GDS record locator and the carrier record locator on the confirmation and trip details pages.

Support for time in 24-hour format. Prior to this release, time displayed in the 12-hour format (7am/7pm). Now, time also displays in the 24-hour format (7h/19h). The format is dictated by the user preferences set in their profiles in Deem.
When migrating from one GDS to another, trips booked in the previous GDS are now viewable in the trip list after migration to the new GDS.
In phone fields, all countries using country code +1 (United States and Canada) are now shown separately in the dropdown list.
Issues where Cost Allocation data was not captured in PNR XML and GDS PNR have been resolved.
Custom fields configured as ‘visible’ and ‘editable’ by the agency are no longer visible to end users when they view their profiles.
[Sabre only] A schema update made by Sabre required updates to be made in Deem for seat maps to display.
The ‘Print’ itinerary details are now displaying the correct dates for all segment types.

[Amadeus only] Work has been done to avoid Simultaneous Changes in various booking flows.
[Sabre only] Added additional retry logic to retry the hotel sell entry when the first attempt fails to confirm.
Improved flight search logic to surface non-stop flights more easily.

When searching for hotels using an airport code or address, we are no longer returning random property first ahead of private rate hotels.
Improvements made to resolve Booking.com hotel failures.
Improved fare badging for flights to correctly identify non-refundable vs. refundable fare types.
Improved flight filter behavior in the ‘Stops’ filter.
[Travelport+ only] Improved auto-cancellation logic when Pre-Trip Approval is enabled and configuration calls for the booking to be cancelled.

Issues with custom fields in the hold trip flows not being captured in PNR XML have been resolved.
Flight searches now work as expected when search criteria contain same day travel (outbound and inbound). This also applies to multi-destination searches where two legs take place on the same day.
[Amadeus only] Updated segment selection when pricing flight itineraries.
Users can see the layover information and connecting cities for each flight in the search results.
Jetstar (JQ) has been added as a Travelfusion carrier.

Users booking UP fares should not be marked OOP if configured to allow.
When multiple Cost Allocation fields are configured, all fields are now visible for the user to add input.