FAQs

The New Deem web experience provides additional features and functionality designed to improve travel for everyone. Booking your corporate travel with Deem is now even better:

Accessibility: Whether a traveler lives with visual impairments, limited motor or cognitive functions, or other conditions, the New Deem web experience was built from the beginning to improve corporate travel for everyone.

Responsive: The New Deem web experience offers a fully responsive design that optimizes the trip booking process for any device.

Faster: An optimized design offers improved performance and faster load times.

Sleek Design: A modern look and feel delivers a better user experience for any traveler.

All good things must come to an end. Classic Deem will be sunsetted after it reaches parity with the New Deem web experience, which will be even better.

But until then, you’ll be able to freely toggle between the new web experience and the classic Deem sites (if your site has Classic Deem toggle enabled).

Any reservation can be viewed, cancelled, and modified on both Classic Deem and New Deem web experiences.

You can see all of your upcoming, past, cancelled, and held bookings in the Trips section on New Deem or in Reservations on Classic Deem.

However, you’ll need to restart your search if you switch between Classic Deem and the New Deem web experience during the booking process.

The shopping cart holds parts of your trip while you shop for other segments. To view what's in your cart, click on the suitcase icon in the top right of your screen. From there, you can continue direct to checkout.

Sometimes, reservations cannot be modified online because the vendor or your company or travel agency has restricted them.

Some trips or segments cannot be modified online. These include:

• Multi-city flights

• Flights in a multi-city reservation (e.g: multiple hotels or multiple car rentals)

• A flight for which you are already checked in

• Services in a trip that has already started

• Flights with more than one ticket (also called a split ticket), for example, a departure flight with Delta and return flight with United Airlines

• An itinerary that contains an element added by a travel agent (known as passive segment)

• Any flight where the name of the traveler differs from the name in the profile, for example, a company guest is flying but the reservation was made by an admin

• Only the inbound flight is modified

You can hold a trip on New Deem from the review trip page or the purchase page, and then continue booking that trip when you are ready. If you don't see this option on the review trip page, your company or travel agency has disabled it.

You'll find your held trips under the Held tab on the Trips page. Generally, a trip can only be held 24-48 hours. After that, your held trip will auto-cancel. You’ll be able to see it in the Cancelled tab.

If you can't find an answer to your question in the help center or need help from an agent, you’ll find a Support link right in the main navigation of the booking site. (Look in the top left corner of your screen.)

The Support link will provide you with the email and phone contact details.