Enhanced Exchanges: Early Adopter Release

Enhanced Exchanges (formerly Automated Exchanges for Smartpoint Cloud) is currently available only to agencies that are activated for Early Adopter testing. If your agency would like more information about being part of our pre-release testing, please contact your Travelport representative.

Enhanced Exchange

Overview

Enhanced Exchange is available for Travelport+ itineraries. To modify an NDC itinerary, refer to Modify an NDC booking.

Enhanced Exchange provides calculations for voluntary exchanges. This repricing enables agents to offer their customers fully informed choices for new itinerary options, such as flight changes, revised fares, and tax amounts including any applicable change fees.

With Enhanced Exchange, agents no longer need to update the booking file with new flights and fares before starting the exchange process. Agents only need to display a booking file to start the exchange.

Enhanced Exchange supports even exchanges, exchange of tickets with residual value, and add collect exchanges.

For more information, see:

Requirements and conditions to see the provisioning, itinerary, ticketing requirements that are automatically validated by Enhanced Exchange.
View eligibility information to evaluate the traveler's options before starting the exchange process.
Exchange tickets to see the basic workflow for Enhanced Exchange.

Known issues

For Hold exchanges, if the FOP is changed on the Review and Confirm screen, the new FOP is saved in the exchange transaction. When issuing the exchange with cryptic entries, it will maintain the FOP selected during the transaction but the F. field will remain with the original FOP that was on the PNR.