Seat assignments

HELP SEAT or H/SEAT

Seats are available for many NDC airlines and for GDS carriers that support seats. Some NDC carriers allow seats to be chosen before booking and some carriers only allow seats to be chosen after booking. Refer to the FAQs for a list of airline-specific knowledge base pages for more details.

This section explains how to:

  • Select seats from a seat map

  • Display seat assignments

  • Cancel seat assignments

Select seats from a seat map

Graphical view

  1. Retrieve the booking.

  2. Expand the Reservations section.

  3. Select the reservation summary section to display details in the right panel.

  4. Scroll down below the flight information and expand the Seats section.

  5. Select + Add seats button to open the seat map.

  6. Note: If selecting seats prior to booking and if the booking file does not contain passenger information or has a passenger mismatch, a form displays to enter the information that is required prior to selecting seats. Complete the fields and select Confirm details. This form cannot be used to add information for infants (passenger type INF/INS).

  7. The seat map displays the first segment. Hover over a seat to show seat details. Free and paid seats are indicated by different colors.

  8. Proceed with seat selection from the seat map.

  9. The Review and confirm screen of the graphical view appears with the details of the booked seats. To save, select Save changes.

Once saved, Smartpoint Cloud confirms the seats reservation and displays the details.

Terminal view

To select free seats after booking or ticketing for traditional bookings:

  1. Retrieve the booking file.

  2. In the interactive booking file (terminal window), do one of the following:

    • Select the flight class, or

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    • Enter a cryptic command:

      • SA*S1 will open the seat map on the first segment.

      • SA*S2 will open the seat map on the second segment.

The graphical seat map displays per flight. A color-coded key indicates seat availability and type:

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  1. Hover over a seat to view seat details. Select to book the seat. The first seat selected is assigned to passenger 1 by default.

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    Once seats on the first flight are booked, you can move through all flights and book the remaining seats in the same manner.

  2. After selecting the seats, press Save on the right side of the Select Seats window.

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    The following message will prompt once your selection has been saved:

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  3. The Review and Confirm screen of the graphical view appears with the details of the booked seats. To save, select Save Changes.

    Once the changes are saved, Smartpoint Cloud confirms the seats reservation and displays the details.

Display seat assignments

Graphical view

You can see the booked seats in the Reservations section by selecting Seats below the flight details on the right side of the screen.

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Seats may also be able to be added to a retrieved booking file, by using the option in the ‘Booking View.’

Terminal view

Once you assign or request seats,*SD appears in the TRAVELER INFORMATION section, and may be used to display seat data within the booking file:

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Alternatively, reopen the seat map. The seat map displays the details for seats previously booked.

Change seats from the seat map

To graphically modify the seats, access the seat map.

From the Terminal view, click on the booking class.

From the Graphical view, select the Reservations section and scroll down to Seats. Then select the pencil icon.

The seat map is displayed by flight showing the previously booked seats. Select the new seat and click Save.

Once saved, the Review and Confirm screen will be displayed and a prompt will confirm that the seats were successfully modified.

Select Save changes to complete the process.

Change seats using formats

H/ASR and H/ASRC

To change seats, refer to the following example:

S.S1@4F: modify the previously selected seat in segment 1 to 4F.

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The previous seat (3F) was canceled and 4F is now booked.

Additional formats:

Format

Explanation

S.@10A- C/15J- K

Change seats to 10A through 10C and 15J through 15K for all passengers

S.@NA

Change to non-smoking aisle seats for all passengers all segments

S.P1@15B

Change to seat 15B for passenger 1 on all segments

S.S2@NA

Change to non-smoking aisle seats for all passengers on segment 2

S.P1 S2@18A

Change to seat 18A for passenger 1 on segment 2

Cancel seats from the seat map

To cancel seats graphically from the seat map, proceed in the same way as for seat changes. Once the map is displayed, click on the booked seat and do not select any other seat. Then click on Save.

The following message will appear confirming the seats were cancelled.

Cancel using formats

All segments

To cancel seat assignments for all passengers/segments, enter S.@ in the terminal window.

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Additional formats:

Format

Explanation

S.P1.3@

Cancel seats for passengers 1 and 3 on all segments

S.S1.4@

Cancel seats for all passengers on segments 1 and 4

S.P1.3S2@

Cancel seats for passengers 1 and 3 on segment 2

Notes:

  • Paid seats can be canceled using the GUI seat map from GDS and NDC held and ticketed bookings.

  • The process is the same as for the modification but without selecting a new seat.

  • Important: Airlines do not give refunds for paid seats.

Next lesson: Service requests