Module review

Mr. Hamilton has phoned you regarding a reservation. You have just booked his itinerary. His home phone number in London is 0207 455 8970 and his business number is 0207 890 3428. Mr. Hamilton would like his ticket issued today.

1. What format do you use to move the agency phone and add your name?

                                                   

2. Mr. Hamilton has advised a new telephone contact number if you need to call him. His mobile is 0208 485 2328. How do you add another number to the booking file?

                                                   

3. Mr. Hamilton has decided not to have his ticket issued today. Which option would you use to set a reminder for the tickets to appear on the ticketing queue for a specific date?

                                                   

4. Other than the itinerary, what other mandatory fields must you enter?

                                                   

5. What is the format to ignore Mr. Hamilton’s booking file?

                                                   

6. You are not sure of the spelling of the traveler’s last name. What is the format you use to retrieve their booking?

                                                   

7. When a vendor locator is not returned in your booking file, how long should you wait before you report it to the Travelport+ Helpdesk?

                                                   

Next lesson: Optional fields