Access MyTravelport
MyTravelport is Travelport's single sign-on customer portal for information, support, and services. It’s a fast, easy-to-use tool that enables you to find answers to your questions by searching the knowledge base.
You can access MyTravelport on any device, at any time, and anywhere you can connect to the internet.
Using MyTravelport, you can raise a support request, update it, monitor its status, close it, and reopen it if necessary.
If you need a password reset for your sign-on, you can accomplish it quickly through automation.
The first time you access MyTravelport, you create an account. On subsequent visits, log on with your User ID and password. As you have access to Smartpoint Cloud, you are registered.
Note: Be sure to follow these new requirements the next time you change or reset your MyTravelport password:
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A minimum of 12 characters
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Use of a mix of uppercase and lowercase letters, numbers, and special characters
MyTravelport dashboard
Press the down arrow next to your profile icon in the upper right corner.
From this menu, you can edit your profile and manage Travelport communications.
Search for answers
To search for answers, from the top Help and resources menu, select Knowledge base.
From the Travelport Support portal, enter a question or search term and press Enter.
An answer is generated at the top with links to the associated knowledge base article. The list of articles display below the generated answer.
Here is an example answer with the first two most relevant articles:
Select a link in the generated answer or select an article title to display that article. Notice the answer number displays with Save/Share and Improve Options button.
Provide feedback
At the bottom of each article page, you can rate an answer. If you want to provide feedback to help us continually improve the knowledge base, press Improve.
Search for lessons
To search for lessons, in MyTravelport, select Help and resources menu then MyLearning. You will be taken to the course catalog.
