Summary

In this module, you learned how to:

  • Check printer status and ticket and itinerary/invoice stock

  • Issue electronic tickets

  • Add appropriate forms of payment

  • Describe document issuance activities

  • Void tickets

  • Complete a Manual Exchange process

  • Complete Manual Exchange using Manual Screens (ARC)

  • Exchange tickets using Enhanced Exchanges

  • Process refunds

Next lesson: Module review