Form of payment

HELP FOP or H/FOP

MyTravelport search: Enter Multiple Forms of Payment (FMR)

Once you know the form of payment that a passenger will be using to pay for their journey, there are several ways to enter the information into the booking file, and there are various forms of payment that can be added.

This topic covers:

• Add form of payment using form of payment entry, ticket modifier update entries, using ticketing entry.

• Add authorization code

• Cancel pending authorized funds

Add form of payment

One option is to use the booking file Form of Payment entry:

Format	Explanation
F.S	Cash
F.CK	Check / Cheque
F.INV12345	Invoice number
F.NONREF	Non-refundable without reference to issuing agent
F.VI4XXXXXXXXXX0028/*D1226*A1234	Credit card with date of expiry (no spaces in the credit card number), with a previously obtained approval number. Important note: If no approval code is added to the entry, the system will automatically seek approval for the fare amount again when the ticket is issued.
F.MSFREETEXT	Miscellaneous payment
F.@CK	To change the FOP to check/cheque

Alternatively, add the form of payment to the filed fare, using Ticket Modifier Update entries:

Entry	Description
TMU	Ticket modifier update
1	Filed fare number 1
F	Form of payment entry code
CK	FOP code (check/cheque)

Another alternative is to add the form of payment in the ticketing entry:

Entry	Description
TKP1	Ticketing modifier update
P1	Filed fare number 1
F	Form of payment entry code
CK	FOP code (cheque)

Find more information on how to display, modify and delete the Form of Payment in the booking file (FOP), in the Optional Fields section.

Add an authorization code to a form of payment stored as a ticket modifier (TMU)

HELP JV or H/JV

If you have previously obtained approval from a credit card company for payment for a ticket, you must add the authorization code to the TMU field; otherwise, the system will automatically seek approval again for the fare amount when the ticket is issued.

Refer to the following formats for credit card authorization/approval.

Format	Explanation
JVVI4XXXXXXXXXXX1111/V1	Verifies the card only, no approval code
JVVI4XXXXXXXXXXX1111/T410.00/D1226/MBA	Request credit card approval mandatory expiry date, amount total, and airline vendor code

Refer to the following format explanation:

JVVI4XXXXXXXXXXX1111/T410.00/D1226/MBA

Format	Explanation
JV	Function identifier
VI4XXXXXXXXXXX1111/	Credit card number and separator
T410.00/	Transaction amount in the currency of agency location and separator
D1226/	Credit card expiry date and separator
MBA	Merchant and airline vendor code (BA)

Once you have obtained approval for the transaction from the credit card company, store the approval code with the TMU entry.

Example for approval code A1254: TMU1FVI4XXXXXXXXXXX1111*D1226*A1254

Cancel Pending Authorized Funds from Customer Card Accounts

The JVR entry provides the ability for a request to be submitted for an approval code to be reversed. The function requires credit/debit card vendor code, number (Short or Full) and approval code that is to be reversed. This information is used to search an internal database for a match. If a match is found, a reversal request will be sent to the card issuer using data retained from the approval response. If no approval code match is found, the agent will receive an error response.

The release of Authorisation Reversals applies to multiple Credit Card Vendors including American Express, JCB, Discover, Diners Club, Mastercard and Visa cards. However, if a vendor does not allow a reversal an error will be returned.

The Travelport system database will store credit card approval codes for all transactions for ~30-calendar days and then the approval data will be purged from the system.

Input:

PPPCCNNNN/AAAAAA (Short entry)

PPPCCNNNNNNNNNNNNNNN/AAAAAA (Full entry)

Explanation:

Format	Explanation
PPP	Primary action code – JVR for Travelport+ (1G)
CC	Payment card vendor code
NNNN	(Short entry) – Last 4-digits of credit card account number
NNNNNNNNNNNNNNNN	(Full entry) – Full credit card account number
XXXXXX	Approval code – up to six (6) alphanumeric characters

Example:

>JVRAX4004/003456 (Short entry)

>JVRAX3XXXXXXXXXXX004/003456 (Full entry)

Note:  Enter the exact approval code as returned by authorization entry.

The approval code must be input as returned from the card vendor.  An error will occur if approval code 3456 is entered with reversal entry, but the actual approval code returned by vendor was 003456.

Input Validation Error Responses:

Any error on card number validation:

Invalid length or invalid character in approval code:

Credit Card Reversal Response Messages:

Approved Reversal Response:

AUTH 432567 REVERSED

Non-Approved Reversal Response:

AUTH 432567 UNABLE TO REVERSE

 

MyTravelport search: Credit card errors

Response	What it means
AUTHORISATION IS NOT ALLOWED	The link in the vendor control database is set to OFF. Contact the Travelport+ Help Desk.
CARD EXPIRED	Telephone the card vendor for authorization
CARD NUMBER/VENDOR DO NOT MATCH	You have included the two-letter card vendor code in the entry that does not match the card number. Note: The card number also identifies the card issuer. You do not need to include the vendor code in your entry.
CARD NOT VALID FOR USE ON TRAVELPORT GALILEO	The optional vendor ID code is invalid, or the card number that was input does not match an existing vendor code.
CARD NOT YET VALID	Check whether the cardholder has another copy of the card which is about to expire and re-enter using the details of that card. Or call the card vendor for authorization.

Next lesson: Electronic tickets