Special queues
Special queues have three-letter titles. They hold messages and booking file counts for special functions.
The following table lists each special queue, its associated title, and the type of information it contains.
|
Queue |
Title |
Format |
Information |
|---|---|---|---|
|
Supervisor |
SPV |
QS |
Messages for the attention of the supervisor or manager of an office. Need authorization to access. |
|
Message |
MSG |
QM |
Messages of a more general nature to colleagues in the same office, or between associated agencies and a Travelport+ (1G) office. |
|
Unable to contact |
UTC |
QUTC |
Count of booking files with “unable to contact” notices. Note: You cannot sign into the UTC queue, and it is little used in an agency environment. |
|
Left message to call back |
LMT |
QLMCB |
Booking files can be placed on this queue if you have been unable to contact your customer and will call later. Note: You cannot sign into the LMT queue and is little used in an agency environment. |
Note: These queues will be worked by your agency supervisor or servicing department.