Queue to a vendor queue
Agents usually communicate with a vendor to clarify information within the booking file. It may be that there is no confirmation number or that the status is unconfirmed, or that agents are waiting for equipment to be confirmed.
To queue a booking file to a car vendor, display the booking and follow these steps:
First, type: GC*12/CAR/EP
We are using this entry to identify the car vendor (EP) queue address.
Example response:
This indicates that the queue address for EP is VWD.
Next, add the vendor remark to the booking file:
V.CEP*REF JOD AT TRAVELPORT TRAVEL FOR MR KEN JONES PLEASE CONFIRM SAT NAV SYSTEM AND COST
Note: Once entered the message will be stored in the vendor remarks area as a vendor outgoing message (VO).
|
Entry |
Description |
|---|---|
|
V. |
Vendor remarks format entry |
|
C |
Car identifier |
|
EP |
Two letter vendor code |
|
*REFJOD AT TRAVELPORT |
Free format text up to 180 characters |
And finally, complete the booking by queuing to Europcar (EP)
QEB/VWD
Note: When the vendor replies, the booking file is automatically placed on the agent’s queue 16 as an incoming vendor remark.