Search for Hotel by Reference Point: Suburb

Search for Hotel by Reference Point-Suburb: Scenario

Mrs. Davids is a frequent traveler and her WorldFile has already been copied into the PNR. She is traveling to Wembley, London on March 15th for a business trip. She has a Quality Inn (QI) frequent guest card and would like to see if there is a Quality Inn within a mile of Wembley town center. She would like to book a hotel for the first two nights and will stay with friends on the third night. She would like breakfast to be included in the rate.

  1. Display the unique remarks to determine if Mrs. Davids has any hotel preferences.
  2. Perform an availability search using Mrs. Davids’s hotel preferences.
  3. Determine the best flexible rate for which Mrs. Davids qualifies.
  4. Determine the booking policy.
  5. Establish the total amount of stay including tax.
  6. Sell the room and guarantee the reservation to the credit card number stored in the PNR.
  7. Verify the reservation, including: confirmed status, frequent guest number, confirmation number, room description and supplemental information.

Search for Hotel by Reference Point-Suburb: Cue Card

  1. Start
  2. Display unique remarks
  3. Review caller’s preferences
  4. Select segment 1 from PNR
  5. Select Hotel Booking Tool
  6. Search hotels by Reference Point
  7. Select Type
  8. Select Reference Point Type
  9. Change the Check-Out Date
  10. Enter the preferred Hotel Chain Code
  11. Continue
  12. Select the Reference Point Name
  13. View the first hotel’s details
  14. Select Property Description
  15. Return to search results
  16. Select the hotel to view rooms and rates
  17. Sort rooms by Rate
  18. View the rate rules for the first suitable room
  19. Book the room
  20. Select the PNR Viewer tab
  21. View unique remarks
  22. Copy the credit card number
  23. Select the Smart Panel tab
  24. Enter the Card code
  25. Paste the credit card number
  26. Enter the credit card expiration date
  27. Enter Supplemental Information
  28. Continue
  29. Verify booking; close the script
  30. Select the PNR Viewer tab
  31. Click in the command box
  32. Type ER and then press Enter
  33. Select *IH to view supplemental information
  34. Verify the supplemental information
  35. End