Search for Hotel by Property Name

Search for Hotel by Property Name: Scenario

You receive a call from Mr. Jackson who explains he has flights already booked for himself and his wife for his trip to Philadelphia on August 1st. He would like you to check to see if the Rittenhouse Hotel on West Rittenhouse Square has availability for the duration of their 2-night stay. He asks if you could confirm that this hotel is near Moravian Street where he is attending a meeting and if the room has a safe. As he is traveling on business, he requires a flexible rate that can be canceled.

1. Perform an availability search for the hotel Mr. Jackson has requested.
2. Determine the address of the hotel.
3. Establish whether the hotel has the amenity Mr. Jackson has requested (safe).
4. Obtain a map to check the location of the hotel.
5. Review the cancellation policy.
6. Identify the lowest rate for which Mr. Jackson qualifies.

Search for Hotel by Property Name: Cue Card

1. Start
2. From PNR, select segment 1
3. Select the Hotel Booking Tool
4. Search by Property Name
5. Continue
6. Select hotel details to verify address
7. View the Room Description
8. View the map
9. Zoom in
10. Select the hotel
11. View the rate rules for the selected room
12. Confirm the rate
13. End