Cancel Reservation

Cancel Hotel Reservation: Scenario

It is the 5th of February and Mrs. Tempest calls to advise you that she no longer requires the hotel reservation in Breckenridge on March 5th. Based on the conversation with Mrs. Tempest:

  1. Determine the cancellation charge.
  2. Determine whether the hotel will respond with a cancellation number.
  3. Cancel the reservation.
  4. Ensure the PNR is updated with the cancellation number.

Cancel Hotel Reservation: Cue Card

  1. Start
  2. View the hotel’s cancellation policy
  3. Enter format to view cancellation policy
  4. Review the full cancellation policy
  5. Click in the command box
  6. Enter format to view info for hotel chain
  7. Select the Create/Modify PNR icon
  8. Select Hotel
  9. Select Delete checkbox
  10. Continue
  11. Verify update and close the script
  12. Click in the command box
  13. Enter format to update and redisplay PNR
  14. Select the PNR Viewer tab
  15. Click in the command box
  16. Enter format to view history of hotel segments
  17. Confirm cancellation details and confirmation number
  18. End