Enquiry: Specific Car, Specific Rental Company, Special Request
Enquiry — Specific Car/Specific Rental Car Company/Special Request: Scenario
John Gallant is going on a business trip to Montreal, Canada (YUL) and needs a car for the duration of his stay. He does not want a small car, but something like a Toyota Corolla with 4 doors. He has used Hertz before and would like to use them again. He is allergic to smoke and wants to request a non-smoking car.
- Obtain availability for a car that meets Mr. Gallant’s specific requirements.
- Determine the type of car.
- Determine the total rate for the car that best meets Mr. Gallant’s requirements.
- Determine the pick-up location details.
- Determine reservation guarantee requirements.
- Sell the appropriate car, adding the special request.
- Verify the booking and ensure the non-smoking request has been communicated to Hertz.
Enquiry — Specific Car/Specific Rental Car Company/Special Request: Cue Card
- Start
- From the PNR, select segment 1
- Select the Car Booking Tool
- Select the Rental Car Company
- Select More Options
- Enter Supplemental Information
- Continue
- Select SCAR – Standard
- Determine if car meets caller's requirements
- Select ICAR – Intermediate
- Determine if car meets caller's requirements
- Select Rules for ICAR
- Provide pickup location and total rate
- Return to search results
- Sell ICAR – Intermediate
- Decline upgrade prompt
- Close the script
- Select the PNR Viewer tab
- Click in the command box
- Enter format to end and redisplay PNR
- Note Confirmed status, Supplemental Info and Confirmation Number
- End