Checking for Penalty and Cancellation Information

You can quickly check Voluntary Change rules using a links in from the ETR (Electronic Ticket Record) and Fare Basis Codes.

To check for penalty and cancellation information:
  1. Open a PNR.

  1. Click a ticket number link (the link displays in blue text). Ticket numbers can be accessed from several screens, including from:
  • *DH to display the Document History.
  • *ETA to display the Electronic Ticket Acknowledgement.

The Fare Basis Codes for the ticket display.

  1. Click a fare basis code to view Voluntary Change rules for the fare basis.

  1. Optional. To find information more quickly, enter a word or phrase in the Find text box to highlight the text in the rules.

  1. Optional. If you cannot find the desired penalty or cancellation information in the Voluntary Change rules, or if you want to view additional rules, click View All Rules.

All rule information is displayed.

Click a blue text link for a specific type of rule, to display the full text information for that rule.