Quick Reference Guide

This guide includes quick reference for common Smartpoint tasks, as well as an overview of Smartpoint navigation.

 

 


 

Workflow

Select the hyperlink to move to that section of the guide.

 

Passenger names
- to add filed fare –

Agency details

OR

 

Client file

 

Air Shop / Smartpanel

OR / AND

Fare Display

Availability

Fare quote

   

Passenger contacts incl. afterhours

Secure Flight/APIS

Ticket Time Limit

Receive, end and retrieve (optional)

Seating

Meals and other service requests

Receive and End

 

 

Air Shop / Smartpanel

H/FS

Establish available flights and fares using the Travelport Smartpoint user-friendly graphical interface, Smartpanel.

Top Tip:  Add names first, so your fare is stored.


Press located bottom-right of the terminal window:

 

Complete the screen, example:

To add segments press Insert segment after icon.

Ensure you add the child’s age in Passengers description box, e.g.,

Use the Travelport Smartpoint interactive results display to access details, rules and book the pricing solution.

 

Encode City/Airport

H/ENCODE

COMMAND ENTRY

DESCRIPTION

.CELE MANS

Encode single city

.CENADI/PHUKET/DENPASAR

Encode multiple cities (max.3)

 

Fare Display

H/FD

Fare display options may be used in any order after the date/city pair.

COMMAND ENTRY

DESCRIPTION

FD1MAYSYDMAD

Basic entry, date and city pair

FDSYDMSPV08AUG21AUG/VA/A

Validated outbound/return dates including specified airline (max. 3) adding approx. taxes

FD1MAYSYDPAR/AY.AP@QLSV2AU*ADT

Outbound date, specific airline (max. 3), global indicator, fare basis and passenger type code (PTC)

FD10AUGSYDSYD-RTW/QF

Round-the-world specify airline (max. 3)

FD15AUGBNEZQN-RT

Outbound date, return fares only

Use the Travelport Smartpoint interactive display to access rules, routing and class information.  Hover the cursor over the display.

Example screen display:

 

Availability

H/AVAIL

Availability Follow-up: H/AVFU

For the Travelport Smartpoint graphical user interface, use Search menu item and select Air Availability Search.

Alternatively, use Tools menu item and select Calendar:

 

Availability options may be used in any order after the date/city pair.

COMMAND ENTRY

DESCRIPTION

A10AUGBNEMEL

Basic availability, add search options to the end in any order

A10AUGBNEMEL.0900

A10AUGBNEMEL0900

A10AUGBNEMEL.9A

A10AUGBNEMEL9A

Specify time, searches 2 hours prior

Add # to the end to search from exact time

AF1MAYSYDHNL.D@2Q/QF#

7-day search, direct flights, number of seats required in a specified class, on specified airline # only

A10AUGSYDSCL@L//*O

Specified class on Alliance carriers

DCA lists Alliance carrier codes

DCA/*O lists carriers in specified Alliance code

A10APRBNELAX/VA@T.D

On specified airline (max. 3), class and direct services

AR20APR/VA@T.D

 

Or,

AR#10/VA@T.D

Follow up entry for return flights on specified date and airline (max. 3), class and direct services

Or,

Follow up entry for return flights add number of days to initial entry in place of a date, adding options specified airline (max. 3), class and direct services

A10APRBNELAX/VA@T.D++20APR@T/VA.D

Return availability entry, combining the two-step process listed above

AF10APRBNELAX/VA@T.D++20APR@T/VA.D

7-day search return availability, specifying airline (max. 3), class and direct services

A1MAYSYDHNL/QF.D

On specified airline (max. 3), direct services

AN10MAYLAX/AA.D

Or,

AN#9LAX/AA.D

Follow up entry to the next city; only the destination city is required followed by options

Or,

Follow up entry to the next city; only the destination city is required followed by options

A1MAYSYDHNL/QF.D++10MAYHNLLAX/AA.D

Onward availability entry, combining the two-step process listed above

AF1MAYSYDHNL@2Q/QF.D++10MAYHNLLAX@2Q/AA.D

7-day search onward availability, stipulating number of seats in a specific class and airline

A10MARBNESYD.0700*QF

Carrier specific (only 1 airline permitted), specifying approx. time

AR15MAR.1700*QF

Or,

AR#5.1700*QF

Carrier specific follow up entry to return on specified date and approx. time

Or,

Carrier specific follow up entry for return flights add number of days to initial entry in place of a date, adding approx. time

A10MARBNESYD.0700*QF++15MAR.1700*QF

Carrier Specific return availability entry, combining the two-step process listed above

 

Itinerary

Sell from Availability

H/SELL

From a Travelport Smartpoint interactive display, use your cursor to select the required class(es).

To change the number of seats when you have not yet entered passenger names, press the calendar icon at the bottom of the availability display:

 

COMMAND ENTRY

DESCRIPTION

N2Q3

Need two seats in Q class on line 3 from single availability

N2Q1++N2Y3

Dual availability – need two seats in Q class on line 1 from first screen and Q class on line 3 from second screen

N2B3M4

Connecting flights – different class of service

N2B3*

Connecting flights – same class of service

 

Fare Quote

H/QUOTE

Top Tip: Travelport Smartpoint reads passenger types from the name field, e.g. *P-C09

The default is to quote all segments for all passengers in a PNR.

To quote specific passengers/segments, use options.

COMMAND ENTRY

DESCRIPTION

FQ

Fare quote classes booked, all passengers, all segments

FQA

Fare quote alternatives for classes booked

FS

Fare shop.  Compares different airlines for dates booked.

Use the Travelport Smartpoint interactive display to BOOK or REBOOK the itinerary

FQBB

Fare quote best buy

Use FQBBK to rebook and file the fare

FQBA

Fare quote best buy, irrespective of availability.  Lowest fare for booked itinerary for information only – not filed

FQBC

Fare quote best buy, irrespective of availability.  Compares booked itinerary classes with lowest fare for booked itinerary.  For information only – not filed

FQBBS1.4

Specific segments e.g. 1 and 2 using fare quote best buy.  Use any fare quote entry, e.g. FQS1.4

FSS2–6

Specific segments, e.g. 2 through to 6 using fare shop.  Use any fare quote entry, e.g. FQBBS2–6

FQP1.4

Specific passengers, e.g. 1 and 4 using fare quote for classes booked.  Use any fare quote entry, e.g. FQBAP1.4

FQAP2–4

Specific passengers, e.g. 2 through to 4 using fare quote alternatives.  Use any fare quote entry, e.g. FQP2–4

FQBBP1.4/S2–6

Combination of passengers and segments

FQOCAY

Quote a specific airline’s fare, override plating carrier logic

FQ@LGLOB26

Quote a specific fare to validate rules

 

Filed Fares

H/FILED FARES

COMMAND ENTRY

DESCRIPTION

*FF

Display a summary of all filed fares

*FF2

Expand summary of a specified filed fare

FXALL

Cancel all filed fares

FX1

Cancel specified filed fare

 

Flown Mileage

H/FTPM

COMMAND ENTRY

DESCRIPTION

FLS1-7

Display flown (ticketed point) mileage for specified segments, e.g. 1 through to 7

 

Mandatory PNR Fields

Use the Travelport Smartpoint graphical user interface.  From the PNR Viewer window, select Create/Edit Customer Information to add:

Names

H/NAME

Frequent flyer (optional)

H/FREQUENT

 

Passenger phone/email

H/PHONE

H/EMAIL

Address (optional)

H/ADDRESS

Ticket time limit

H/T.

Form of payment (optional)

H/F.

Secure Flight/APIS data (optional)

H/APIS

 

Agency Details

H/CM

COMMAND ENTRY

DESCRIPTION

CM/+*LARNA

Move your agency details, adding your own name to the phone field

 

Names

H/NAME

COMMAND ENTRY

DESCRIPTION

N.2BARTON/ANDREWMR/CHRISTYMRS

2 adults

N.4JONEZ/VINCENTMR/MADISONMRS/CORYMSTR*P-C11/SALLYMISS*P-C08

2 adults, 2 children

PTC for a list of passenger types

N.I/BARTON/COLINMSTR*08JAN16

Infant add date of birth

 

Passenger Phone/Email

H/PHONE

H/EMAIL

COMMAND ENTRY

DESCRIPTION

P.BNEM*61 4 21436587 MR BARTON

Mobile number, adding city

P.H*61 7 3367 3353 MR BARTON

Home number, using default city

MT.A--BAUSSIE@MAIL.COM

Mail to
Use - - for underscore

 

Ticket Time Limit

H/T.

COMMAND ENTRY

DESCRIPTION

T.TAU/11JAN

Ticket arrangement for specified date

 

Frequent Flyer / Mileage Membership (Optional)

H/MILEAGE

COMMAND ENTRY

DESCRIPTION

M.P1/VA1029384756

Frequent flyer number for specified passenger

 

Secure Flight / APIS (Optional)

H/APIS

COMMAND ENTRY

DESCRIPTION

SI.P1/SSRDOCSYYHK1/////17SEP77/M//HURLEY/ROBERT

Secure flight data, include mandatory slash for omitted data, YY represents all carriers in the itinerary

 

Receive, End, Retrieve PNR

H/R.

H/END

Top Tip: Add an auto-receive, so you don’t have to use the received from entry each time.  Here’s how: 

  1. From the Application menu, select Application Settings:

  2. Add your received data in the AutoRecieve field and press SAVE:

 

COMMAND ENTRY

DESCRIPTION

R.P+E

Received from and end

R.P+ER

Received from, end and retrieve

E

End (receive already entered)

EM

End and email a plain text itinerary (receive already entered).  Add *HTM to the end of the entry to send a ViewTrip itinerary (HTML)

ER

End and retrieve (receive already entered)

ERM*HTM

End, retrieve and email a ViewTrip itinerary (receive already entered)

*–KING


Retrieve a PNR by surname.

Use Recent PNRs icon:

 

Note: Ensure there is not a PNR already retrieved on your screen.

 

Ignore PNR

COMMAND ENTRY

DESCRIPTION

I

Ignore.  If the PNR has not been ended, you lose all data

IR

Ignore and retrieve, any data added to the PNR is lost.  Only on ended/completed PNRs

 

Optional PNR Fields

SSR and OSI – Generates Messages to Airlines

Special Service Requirements

 

H/SSR

H/MEALS

H/ASSC

Other Supplementary Information

H/OSI

Use the Travelport Smartpoint graphical user interface.  From the PNR Viewer window, select Create/Edit Special Services to add, delete or modify:

 

COMMAND ENTRY

DESCRIPTION

SI.YY*CTCM BNE 61 4 21436587 MR BARTON

OSI Passenger afterhours contact to airline

SI.P3/BBML

Baby meal on all segments, relate to infant name

 

Booking File/PNR Remarks – Does Not Generate Messages to Airlines

Use the Travelport Smartpoint graphical user interface.  From the PNR Viewer window, select Create/Edit Booking File Remarks to add, delete or modify:

Customer ID

H/CI.

Corporate ID

ASK AN1216

Review Booking File/PNR

H/RB.

Associated Itinerary Remarks

H/RI.S

Note Pad

H/NP.

Unassociated Itinerary Remarks

H/RI.

Invoice/Accounting Remarks

H/DI.

Unassociated Itinerary Remarks

COMMAND ENTRY

DESCRIPTION

RI.VA TOTAL FARE AUD274.00 AND QF TOTAL FARE AUD270.02

Unassociated itinerary remarks, display at the bottom of the itinerary.  Maximum 70 characters

 

Seating

H/SEAT

Use the Travelport Smartpoint interactive seat map obtained by selecting the class in the segment.

Example:

Select the seat using your cursor.  If supported by the airline, SeatGuru information displays.  Use the menu to the right to select further passengers and segments.

Example:

 

Steps to Move a Client File

H/CLIENTFILE

Business File (BAR)

COMMAND ENTRY

DESCRIPTION

C*ABC

Display BAR using name, e.g. ABC

CM/+*JILL

Or,

CM/+*JILL/+4.6-7

Move BAR, adding your name to agency phone

Or,

Move BAR, adding your name and moving optional (O) line numbers.

Add flights using Smartpanel results or Availability

CM/R

Move related (R) lines, e.g. meals

Note: Ensure flights are booked before moving reference data

Or,

CM/R/P–1

Or,

Passenger relate where more than one passenger exists in the PNR

 

Personal File (PAR)

COMMAND ENTRY

DESCRIPTION

C*ABC–SMITH

Display PAR for passenger, e.g. SMITH, associated to BAR, e.g. ABC

Or,

SCFSMITH

Or,

Search Client file for a passenger, e.g. SMITH

Using the SCF entry, select from the following options to move into a PNR:

CM/+*JILL

Move all Client file data (BAR and PAR), adding your name to agency phone

Or,

CM/+*JILL/+4.6-7

Or,

Move all Client file data (BAR and PAR), adding your name and moving optional (O) line numbers

Add flights using Smartpanel results or Availability

CM/R

Move related (R) lines, e.g. meals

Note: Ensure flights are booked before moving reference data

Or,

CM/R/P–1

Or,

Passenger relate where more than one passenger exists in the PNR

 

Miscellaneous

COMMAND ENTRY

DESCRIPTION

TI-DFT/US/CS/BC

Travel information for specified country’s customs baggage clearance policy

 

Steps to Sell – Hotel

Use the Travelport Smartpoint graphical user interface.

Step 1:  Display hotel availability.

When there is no PNR present, from the Search menu, select Hotel Availability Search.  Example:

Where you have a PNR, hover the cursor over the segment number and select Hotel Search.  Example:

Complete the Hotel Search screen as appropriate and press SEARCH.  Example:

Use the Travelport Smartpoint interactive display to access hotel description, images and TripAdvisor reviews.  Press the Maps icon, to the right, to access an interactive map.

Example:

Step 2:  Select the approximate room rates to access the complete availability.

Example:

Step 3:  Select the required room rate to validate the rate rules.

Example:


Step 4::  Select the link to open the Hotel Sell Options screen.  Complete as required and press Sell Room(s)

Example:

Step 6:  Receive and end the PNR.  Example entry: R.MRS+E

 

Steps to Sell – Car

Use the Travelport Smartpoint graphical user interface.

Step 1:  Display car availability.

When there is no PNR present, from the Search menu, select Car Availability Search.  Example:

Where you have a PNR, hover the cursor over the segment number and select Car Search.  Example:

Complete the Car Search screen as appropriate and press SEARCH.  Example:

Use the Travelport Smartpoint interactive display to access the car vendor description.

Example:

Step 2:  Select the required rate to validate the rules.

Example:

Step 3:  Select the link to book the car.

Step 4:  Receive and end the PNR.  Example entry: R.MRS+E

 

Car Direct Segment Sell

H/ØCCR

Car Sell Options H/CAR/

COMMAND ENTRY

DESCRIPTION

ØCCRZENN1MEL2MAY–4MAYFCAR/ARR–1135/DT–1500/ID–F348I/BS–0236634

ZE = car vendor

NN1 = need one car

MEL = city

2MAY = pick-up date

4MAY = drop-off date

/ARR- = pick-up time

/DT- = drop-off time

Options (in any order):

/ID- = Customer ID

/BS- = booking source


Alternatively, use the Travelport Smartpoint graphical user interface available from the Sell menu, Car and Car Direct.  Example:

 

Complete the Car Direct Sell screens as appropriate.  Example Reservation screen:

Example Payment screen:

Example Other screen:

 

Modify / Cancel / Delete

Cancel Itinerary

H/CANCEL

COMMAND ENTRY

DESCRIPTION

X1

Cancel segment one

X1.4

Cancel segments 1 and 4

X1–4

Cancel segments 1 through to 4

 

Modify / Delete PNR Data

Use the PNR viewer window, selecting the interactive (green) item of the data you need to change.

Example screen display:

Example, selecting the Fone item 2. opens the Customer Information screen, press the edit icon to open the information.  Make the required changes and press Apply and Save.

To delete, press the delete icon and Save.

Example: