Hotel Booking Reminder

If you create a booking that includes an overnight stay but does not have a hotel booked an agent alert message will display and ask if you would like to check hotel availability. If you choose to select a hotel the Hotel Availability Search screen displays with data pre-populated from the PNR.

Note: An overnight stay is defined as a pair of consecutive flights when one arrives on one date and the next departs on a different date and there is at least six hours between the flights

 

• An alert will occurs once per booking, even if the reservation record has multiple legs where there is an overnight stay or 6 hours between flights
• If there is already an active or passive hotel segment in the booking, the Alert will not appear

Once you click the Search button, Travelport Smartpoint will launch the Hotel Availability Search screen. The Hotel Availability Search screen fields will pre-populated with the following information from the PNR:

• City (Airport code of the destination immediately preceding the first overnight stay)
• Check in date (from the previous arrival date)
• Check out date (from the next departure date)
• Number of adults

You can modify any of the data and add and additional information if needed.