Assisted Ticketing

Building Manual Fares from an E-Ticket

 

Assisted Ticketing provides a user interface to store manual fares, which can assist with exchanges. The Manual Fare Builder tab gives you an option to build a manual based on an e-ticket.

Important!

The Manual Fare Builder feature in Assisted Ticketing does not provide any guarantee against ADMs (Agency Debit Memos):

  • Agents are obligated to obtain all of the necessary approvals before proceeding with Manual Fare Build.
  • Agents should always check all Filed Fare elements before storing or updating the manual fare.

 

To build a manual fare from a e-ticket:
  1. Retrieve a PNR/Booking File that needs a manual fare store.

  2. Click the Ticket icon to launch the Smartpoint Assisted Ticketing window.

    Tip! You can also enter the #MANMASK Quick Command.

  3. Select the Manual Fare Builder tab.

  4. Expand Select Fare Source to view a list of all the available stored Filed Fares and e-tickets in the PNR/Booking File.

  5. Click the Filed Fare list arrow to select the desired fare.

  6. Click LOAD MASK FROM E-TICKET to expand the Select Segments and Passengers section. By default, the data in this section is based on the selected ticket.

  7. Select the applicable segments and passengers. At least one segment and passenger must be selected.

  8. Click CONTINUE to expand the Stored Fares section.

  9. Optional. Select Enable per-pax Fares to store a fare for each passenger by PTC separately.

  10. Scroll through the section to review or update fare details for each the passenger and segment selection.

    Tips!
    • For itineraries that include segments in the United States, PFC and ZP taxes may be required.

    • Pre-filled tax data may be inaccurate in Smartpoint 11.4 and earlier, and should be corrected.

    • For more information about Manual Fares entries and business processes, see Manual Fare Build and other manual fares topics in the Travelport Knowledge Base.

  11. Optional. Add endorsements and ticketing modifiers.

  12. Click STORE NEW FARE(S) to store the manual fare to the PNR/Booking File.

    Note: The Update Filed Fare feature is enabled when the Mask is loaded from an e-ticket. If you select UPDATE FILED FARE, the existing Filed Fare is updated instead of storing the manual fare as a separate Filed Fare.

    A popup message to confirm the successful Manual Fare build is displayed.

  13. Select from the save and close options:

    • SAVE CHANGES AND CONTINUE ends and retrieves (ER) the PNR/Booking File and refreshes Assisted Ticketing.

    • SAVE CHANGES AND CLOSE ends and retrieves (ER) the PNR/Booking File and closes Assisted Ticketing.

    • CLOSE exits Assisted Ticketing with ending and retrieving (ER) the Booking File.