Assisted Ticketing

Creating Manual Fares from an Empty Fare

Assisted Ticketing provides a user interface to store manual fares, which can assist with exchanges. The Manual Fare Builder tab gives you an option to create a new manual fare without any previous information.

 

Important!

The Manual Fare Builder feature in Assisted Ticketing does not provide any guarantee against ADMs (Agency Debit Memos):

  • Agents are obligated to obtain all of the necessary approvals before proceeding with Manual Fare Build.
  • Agents should always check all Filed Fare elements before storing or updating the manual fare.

 

To create a manual fare without any previous information:
  1. Retrieve a PNR/Booking File that needs a manual fare store.

  2. Click the Ticket icon to launch the Smartpoint Assisted Ticketing screen.

    Tip! You can also enter the #MANMASK Quick Command.

  3. Select the Manual Fare Builder tab. The following example shows a PNR/Booking File with two Open tickets.

  4. Expand Select Fare Source to view a list of all the available stored Filed Fares and e-tickets in the PNR/Booking File.

  5. Click CREATE EMPTY FARE to expand the Select Segments and Passengers section.

  6. Select the applicable segments and passengers. At least one segment and passenger must be selected.

  7. Click CONTINUE to expand the Stored Fares section.

  8. Optional. Select Enable per-pax Fares to store a fare for each passenger by PTC separately.

  9. Enter fare and tax details for each the passenger and segment selection.

    Tip! For more information about Manual Fares entries and business processes, see Manual Fare Build and other manual fares topics in the Travelport Knowledge Base.

    For itineraries that include segments in the United States, PFC and ZP taxes may be required.

  10. Optional. Add endorsements and ticketing modifiers.

  1. Click STORE NEW FARE(S) to store the manual fare to the PNR/Booking File.

    Note: UPDATE FILED FARE is not applicable when creating an empty fare.

    A popup message to confirm the successful Manual Fare build is displayed.

  2. Select from the save and close options:

    • SAVE CHANGES AND CONTINUE ends and retrieves (ER) the PNR/Booking File and refreshes Smartpoint Assisted Ticketing.
    • SAVE CHANGES AND CLOSE ends and retrieves (ER) the PNR/Booking File and closes Smartpoint Assisted Ticketing.
    • CLOSE exits Smartpoint Assisted Ticketing with ending and retrieving (ER) the Booking File.