Assisted Ticketing

Automated Exchange Form of Payment Processing with Ticket Modifier Updates (TMU)

Assisted Ticketing supports automated Exchange Form of Payment (FEX) for involuntary changes using ticket modifier updates (TMU). You can use TMU formats to process either:

• The default Exchange Form of Payment used in the original ticket.

• An updated Exchange Form of Payment using  and Setup Filed Fare for exchange.

Processing the original Exchange Form of Payment:

1. Retrieve a PNR/Booking File with a ticket that needs to be involuntary exchanged.

2. Change the itinerary to include new dates, flight numbers, and/or airlines. Routing must remain the same to be valid for involuntary exchange.

   

3. Enter !TMU1/FEX012345678901, where 012345678901 is the ticket number, to process the exchange with the form of payment used in the original ticket.

   

Processing an updated Exchange Form of Payment:

1. Retrieve a PNR/Booking File with a ticket that needs to be involuntary exchanged.

2. Change the itinerary to include new dates, flight numbers, and/or airlines. Routing must remain the same to be valid for involuntary exchange.

   

3. Enter TMU1/FEX012345678901, where 012345678901 is the ticket number, to display the automated FEX processing selection terminal screen.

   

4. Choose between an automated process or manual updates:

   • Enter Y to make the automated FEX processing selection with no updates to ticketing modifiers and go to Step 6.

   • Enter N to update to display the Ticket Modifiers Update (TMU) mask and enter the mask details.

     

   A form of payment confirmation screen is displayed.

   

5. Enter form of payment details.

6. End transact (ER) the PNR/Booking File

7. Issue the tickets (TKP) to complete the exchange.