Passenger Names

Deleting Passenger Names

The process for deleting passenger names depends on the status of the PNR/Booking File:

  • If the PNR/Booking has not been ended, you can delete passengers at any time. You can remove passengers from an unended PNR/Booking File using either:

  • The Name tab in the Customer Information screen.

    • Travelport+ (1G) or Apollo (1V) formats.

    • If the PNR/Booking File has been ended, the carrier may have restrictions. Most carriers require approval or authorization to remove passengers, and the policies and procedures vary by carrier. Contact the Travelport Help Desk for assistance.

Important! See Changing or Deleting Passenger Names for more information about restrictions.

Deleting Passenger Names in an Ended PNR/Booking File

To delete passenger names in an ended PNR/Booking File:

  1. Important! Before requesting a deletion through Apollo (1V) or Travelport+ (1G) , verify the details name change procedures for each carrier in the booking directly with the carrier.

You can contact directly or verify on their web sites the information in order to obtain further details about name change procedures.

  1. Request a name deletion from each carrier in the booking using that carrier's procedures. Typically, carriers confirm authorization in a vendor remark or SSR.

  2. After authorization is received, contact the Travelport Help Desk to complete removing the passenger from the PNR/Booking File.

  3. As needed, confirm the passenger changes directly with the supplier for any car, hotel, or other non-air bookings.

Deleting Passenger Names in an Unended PNR/Booking File

You can delete passenger names using either the Customer Information screen or terminal formats.

To delete passenger names with the Customer Information screen:

  1. Select the Name tab of the Customer Information screen.

    Tip! You can also click a passenger name in the PNR Viewer.

The Name tab of the Customer Information dialog box is displayed.

  1. Click the Delete icon for the passenger to display the modified Passengers list.

  1. After all changes are complete, click SAVE.

 

To delete passenger names with the terminal formats:

If the passenger data is not committed, you can remove the name fields for the appropriate passengers using terminal formats.

Travelport+ (1G)

  • N.P1@, deletes the first passenger in the Booking File.

  • N.P2-4@ deletes passenger 2, 3, and 4 in the Booking File.

See Name Change in the Travelport Knowledge Base for more information.

Apollo (1V)

  • C:N: deletes a single name.

  • C:1-2N: deletes the second name in a PNR when the passengers have the same last name.

  • C:2N: deletes the second name in a PNR when the passengers have different last names.

See Name Change Procedure for Apollo in the Travelport Knowledge Base for more information.