Agency

Travelport Global Admin and Second Level Admin can create or provision a new agency and their associated users. Agency control enables Agency Admin users to edit details that have been created by Travelport. It is important to create agencies in order to be able to link up certain controls that can be found in Queue Control Console, like Access Methods, Handlers, and Schedules. The agency admin can select the handlers to use for his/her agency by checking or unchecking them.

Note: Queue Control Console Lite users have access to the Move to Queue and Remove from Queue handlers only. For access to additional handlers please contact your Travelport Account Manager.

1. Click the Agency tab to display the agency details.

   Agency Details

   

2. Click the Edit button to modify the agency details. The Edit button is only available to Agency Administrators.

3. Make the necessary changes.
   Note: Only handlers assigned to the agency by the Travelport Admin shall be allowed to be selected by the agency administrator.

   • Failed bookings - Email Address: Indicate a default email address that is sent notification for failed bookings. An action can override this default.

   • Failed bookings – Queue Number: Indicate a default queue in which bookings that fail should be placed. An action can override this default.

   • Failed booking – Queue category: Indicate a default queue category that should be given to failed bookings. An action can override this default.

   • Failed booking – Queue date range: Indicate a default queue date range for failed bookings. An action can override this default.

   • Failed booking – Queue PCC: Indicate a default PCC queue in which bookings that fail should be placed. An action can override this default.

   • Handlers: Select handlers associated with an agency. Only the handlers selected here are available to be selected by the users as part of schedules.

4. Click Save to save the changes or click Back to details to ignore the changes.