View My Cases
Available to: All roles except Airline user, Sandbox developer, and Distributor user
Cases are opened and managed through the Travelport Support Portal. You can view a list of your cases on the MyTravelport Home page. If your organization is set up as a multi-org, your Administrator may allow you to view cases in other branches of the organization.
View my cases
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From the Help and resources menu, select View my cases. A new browser tab opens a list of cases.
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To filter or reorganize the case list:
- Enter the case number or a keyword or phrase in the keyword search field to filter the case list.
- To sort the list alphabetically, select a column heading.
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Select a case to view progress on your case or to add more information or attachments.