Glossary

 

Term

Definition

ARC

Airline settlement in USA by the Airline Reporting Corporation.

 

BSP

Airline settlement in each other country by the IATA Billing Settlement Plan.

 

APO

Abbreviation used to refer to the Travelport Apollo System.

 

Travelport+

Used to refer to Galileo or GCS.

 

Central Reservation System (CRS)

 

Airline and Auxiliary (Car Hotel and Tour/Cruise) Segment booking and Ticketing system.

GDS

Global Distribution System.   A later version of a CRS.

Agency Management Systems

 

Business Systems marketed by CRSs and other software companies to travel agencies.

Point of Sale

 

Access by travel agent to the CRS and other databases.

Front Office

Functionality for booking records, passenger details, services booked, client documents and payments.

 

Middle Office

Information on clients, suppliers and the analysis of costs and service information, sales returns and daily reports, MIS reports.

 

Back Office

Accounting records, MIS reports, reconciliation, cash flow management and regulatory accounting. Term used mainly in North America.

 

Agency Management Systems

As above but includes point of sale, and middle office in addition. Term used mainly in Europe.

 

Third Party Agency Management Systems

 

Third Party Agency Management Systems is the CRS term for Agency Management Systems supplied by non-CRS companies.

 

Data Hand-off/Interfaces

The term applies to CRS derived hand-offs for accounting and MIS data used by travel agent’s systems.

 

MIR Products

The term applies to Galileo data hand-offs for accounting and MIS data used by travel agent’s systems which access Apollo and Galileo.

 

MIR

The data hand-off product from the Apollo and Galileo CRSs.

 

GMIR

The data hand-off product from the Galileo CRS which MIR replaces.

 

Global MIR

The application and mechanism which gives the ability to transmit MIRs between the Federation CRSs: Apollo and Galileo.

XML MIR

A handoff similar to MIR using the XML (Extended Mark-up Language) has been implemented in the Galileo rail environment for SBB/DB/SNCF only.

TAT/E-TAT Ticketing

Most ticketing supported by Galileo results in tickets being reported to a BSP for settlement. However, it is possible to configure agencies to issue tickets of an airline in such a way that reporting and billing occurs between the agency and airline with no BSP in between. In the old paper environment the ticket type used is a TAT (Transitional Automated Ticket – a form of the red carbon multi part ticket). Where an electronic version of this process is used Galileo refer to it as E-TAT. Where TAT or E-TAT is in use only one airline may be included in each AAT.

Void/Spoiled MIR

The term applies to the data hand-off of void data when a ticket has been issued (plated or un-plated) which is cancelled within a period of time specified by BSP. The ticket may or may not have been reported to BSP depending on the BSP RET hand-off cycle. To undo the void transaction, the term “un-void” is used. When an unused ticket or stock number has caused a void due to printer jam or electronic ticket failure, the term “spoiled” is used.

Electronic ticket

The term applies to the passenger purchase business process by which a ticket is issued electronically by an airline.

Paper ticket

The term applies to the passenger purchase business process by which a ticket is issued and printed by an airline or GDS on an actual piece of paper

Virtual ticketing

The commercial name for the Galileo electronic ticketing process made available to participating carriers.

Section

A set of data elements beginning with a Section ID, ending in two carriage returns.

Item

A set of data elements beginning with a Section ID, ending in a single carriage return. An item may repeat with different values.

Line

A set of data elements between carriage returns. A line can be of indeterminate length.