1. Purpose and audience

Purpose

This guide explains how hotels behave operationally — covering search, pricing, booking, servicing, fees, outages, and claims — as exposed through Travelport JSON Hotel API. It is written in business language for cross-functional teams who work with the API or its outputs, but who are not writing the integration code themselves.

It complements, rather than replaces, the Developer Portal and Swagger documentation. Where this guide explains what happens and why, the Developer Portal and Swagger define the exact request and response structures for developers building the integration.

The three-layer documentation model

Understanding where this guide fits helps you know where to go for different types of questions:

Documentation layer	Audience	What it answers
Layer 1 — Swagger / OpenAPI	Narrowest audience: developers and architects only	Exact request/response schemas, field constraints, enumerations, validation rules. The answer to: 'How do I code it?'
Layer 2 — Developer Portal	Technical and some operational roles	How-tos, environment setup, workflow diagrams, SDK guidance, basic troubleshooting. The answer to: 'How do I build and operate it?'
Layer 3 — This guide	Broadest audience — the document you are reading	Hotel industry behaviour, supplier differences, fees, loyalty, cancellations, claims, outages, migrations. The answer to: 'What actually happens, and what does it mean for our customers?'

Intended audience

This guide serves two distinct groups: Travelport-internal teams who support, sell, and develop the API; and teams at agency and partner organizations who consume it. Both groups need to understand what the API does and how it behaves, they just come to that question from different directions.

The 'Who Uses This' column below distinguishes where each role typically sits. Many roles exist on both sides and are marked accordingly.

• Travelport — Travelport-internal roles.

• Agency / Partner — roles at agency, TMC, OTA, or corporate booking tool customers.

• Both — roles that exist on both sides and will use this guide in similar ways.

Role	Who uses this	Typical questions	How this guide helps them
Customer Success / Account Manager	Both	Why didn't the corporate rate show? Can we cancel directly with the hotel?	Resolve partner questions without engineering escalation. Use talk tracks and operational callouts throughout.
Pre-Sales / Solutions Consultant	Travelport	How do we compare to hotel websites? Where do chains differ?	Explain capabilities in business terms, set expectations, and avoid overselling.
Tier 1 / Tier 2 Support	Both	Empty availability? Timeouts? Unexpected fees? Cancellation issues?	Use triage reference tables in Outages and Cancellations sections to reduce guesswork and escalations.
Business Analyst	Both	What are the requirements and edge cases for this feature?	Translate API behavior into requirements, test cases, and functional specifications.
QA Lead / Test Analyst	Agency / Partner	What should the API actually return in this scenario? How do I test loyalty rate handling?	Understand business rules and supplier differences well enough to design meaningful test scenarios beyond schema compliance.
Training and Enablement	Both	How do I explain this to non-technical staff?	Build non-technical training and onboarding programs. Guide content and talk tracks are designed to be repurposed.
Implementation / Onboarding Specialist	Both	How do we get this right first time? What are the common mistakes?	Avoid trial-and-error by understanding loyalty, negotiated rates, and supplier differences before go-live.
Product Manager / Product Owner	Both	What are the real constraints? What should we build next?	Make roadmap decisions with realistic operational constraints and supplier context.
Stakeholder / Decision Maker	Agency / Partner	What does this API actually do? Is it the right fit for us?	Overview and concept sections — Sections 1–4 — provide the business context needed for investment and adoption decisions.
Finance / Audit	Both	How are fees structured? What can we claim and when?	Fee structures, claims processes, and refund timelines are covered in detail in Sections 9, 12, and 13.
Travel Consultant / GDS Power User	Agency / Partner	How does this map to what I do in the GDS? Why is this rate behaving differently?	Sections on Loyalty, Negotiated Rates, and Unsolicited Cancellations explain behavior that directly affects daily booking decisions.

2. Quick role guide

Use this table to go directly to the sections most relevant to your role. If you are at an agency or partner organization, look for your role in the 'Who Uses This' column — most roles appear on both sides of the relationship.

• Travelport — Travelport-internal roles.

• Agency / Partner — roles at agency, TMC, OTA, or corporate booking tool customers.

• Both — roles that exist on both sides and will use this guide in similar ways.

Role	Who uses this	Typical questions	Go to sections
Pre-Sales / Solutions Consultant	Travelport	'How do we compare to hotel websites?' 'Where do chains differ for this customer?'	Sections 4, 9, 11, 15
Customer Success / Account Manager	Both	'Why didn't the corporate rate show?' 'Can we cancel directly with the hotel?'	Sections 5, 6, 7, 10, 15
Tier 1 / Tier 2 Support	Both	'Empty availability? Timeouts? Unexpected fees? Cancellation not processing?'	Sections 8, 9, 12, 13, 14
Implementation / Onboarding Specialist	Both	'How do we get loyalty, negotiated rates, and cancellations right first time?'	Sections 5, 6, 7, 8, 14
Business Analyst	Both	'What are the requirements, rules, and edge cases I need to specify?'	Sections 5, 6, 7, 8
Training and Enablement	Both	'Plain-language explanations for non-technical staff at our organization'	Section headers + all Talk Track callouts
Product Manager / Product Owner	Both	'What are the real constraints? What does supplier variability mean for our roadmap?'	Sections 9, 10, 11, 14, 15
Finance / Audit	Both	'How are fees classified? What can be claimed, within what timeframe?'	Sections 9, 12, 13
QA Lead / Test Analyst	Agency / Partner	'What should this API return in this scenario? How do I test loyalty or rate handling?'	Sections 6, 7, 8, 14 — read for business rules behind the test cases
Stakeholder / Decision Maker	Agency / Partner	'What does this API do? Is it the right fit for our platform?'	Sections 1, 2, 3, 4 for context; Section 15 for chain coverage
Travel Consultant / GDS Power User	Agency / Partner	'Why is this rate behaving differently? What happens if a traveler cancels by phone?'	Sections 7, 8, 14

3. Common industry concepts

This section defines the key terms used throughout the guide. Readers already familiar with hotel industry terminology can skip ahead.

Hotel brand

A large hospitality company that manages a collection of hotels, and resorts.

Examples: Marriott, Accor Hotels, Choice Hotels Corporation, Hilton Hotels Corporation.

Hotel chain

The unique identity of a hotel or group of hotels — its name, standards, and guest proposition — which allows chains to cater to different traveler types. Each hotel chain is assigned a two-letter chain code. For example, Marriott brand chains include Autograph Collection (AK) and Courtyard by Marriott (CY). Accor brand chains include Rixos (RX) and Sofitel (SB).

Hotel property

The physical building and location where guests stay. A property can be owned and operated by a chain, or independently owned and operated to the standards of the brand and chain it is affiliated with.

CRS: Central Reservation System

The CRS manages room rates, availability, and inventory and distributes this information across booking channels. All reservations are created, modified, and cancelled in the CRS — it is the central source of reservation truth for a hotel chain. Chains sometimes migrate from one CRS to another. When this happens, Travelport supports the migration by testing and certifying the new workflows and capabilities.

PMS: Property Management System

On-site software that manages the operational day-to-day of a property: reservations management, guest check-in and check-out, room assignment, and folio management. The CRS sends reservation information to both Travelport and the PMS. Because Travelport connects to the CRS, there is no direct visibility into messages passing between the CRS and the PMS, or between chains directly.

Chain switch / swap

A chain switch or swap refers to the process of a hotel property changing its affiliation from one hotel chain to another. This affects how the property is represented, booked, and managed across GDSs, OTAs, and corporate booking tools. HEDNA (Hotel Electronic Distribution Network Association) publishes formal guidelines that govern this process.

When a chain swap occurs at Travelport, the losing chain code is marked inactive, the property is relisted under the new chain code, and existing reservations and cancellations are transferred. Whether those transfers happen seamlessly depends on CRS continuity.

If the reservation system maintains continuity, reservations remain valid after the swap and can be cancelled under the new chain code. If continuity is not maintained, reservations may not be recognized under the new code and may need to be handled manually by the property or the original booking channel.

Cancellations

When a booking is cancelled, Travelport sends the cancellation request to the chain's CRS. If successful, a cancellation number is returned. In some scenarios the cancel may not process immediately, Travelport will retry. It can take up to four hours for the hotel to return confirmation of success or failure. Travel counsellors using the GDS validate successful cancellations by checking remarks and PNR history.

If a cancellation number is not returned after retries, it is recommended that the traveler or agent contact the hotel directly. Common reasons for cancellation failures include hotel system unavailability, request timeouts, send failures, active CRS migrations, and chain swap transitions where cancellations have not been transferred correctly.

If a customer is charged a no-show fee due to a hotel cancellation error, a refund claim can be submitted. Refunds can take up to three months for the chain or property to process.

4. The hotel booking lifecycle

Understanding the sequence of steps in a hotel booking helps explain why certain things must happen in a specific order, and why shortcuts create problems downstream.

Step	What happens and what matters
1. Search	The initial availability request. Negotiated rate codes and loyalty cards must be included here — the API cannot retroactively apply them at a later stage. This is the step that determines what inventory and pricing the traveler sees.
2. Rules and Details	Retrieve the full rate rules, cancellation policy, and terms for a specific rate before committing. Skipping this step is the most common cause of downstream disputes — the traveler and agent must know the cancellation window before booking.
3. Build Session / Workbench (Optional)	Some workflows support a workbench or session object that holds rate details temporarily while the booking is being assembled. This is optional and depends on the integration pattern.
4. Book / Commit	The actual reservation. This is when the booking is created in the hotel's CRS and a confirmation number is issued. A booking does not exist until this step completes successfully.
5. Retrieve and Service	Post-booking actions: retrieving the reservation, making modifications, and processing cancellations. Cancellations must go through this same channel — not directly to the hotel.

5. How agencies and CBTs manage negotiated rates

Corporate booking tools, travel management companies, and agencies manage negotiated hotel rates through commercial contracts and distribution setup in the hotel's reservation systems. When rates need to be created, updated, or corrected, the process follows two stages: initial loading and ongoing maintenance.

Loading negotiated rates

Contract negotiation and structure

The hotel negotiates directly with the corporation, agency, or group. Depending on the hotel's structure, rates are loaded either by the chain's central office, the individual property, or a third-party representation company that manages independent hotels. Contracts define room types, blackout dates, included amenities, cancellation rules, and the rate access code, typically a three to six character alphanumeric string.

Contract execution and rate code assignment

Once the contract is signed, the hotel assigns or requests a corporate rate code. If the hotel or chain already has a code established in its CRS, that code is reused. If not, the property requests creation of a new access code through its central reservations team or representation partner. The CRS team will not activate the rate without a signed agreement.

Distribution system loading

The hotel's CRS or central office loads the rate plan and rate access code into connected distribution systems, including GDSs and channel managers. The code ensures that only authorized agencies or corporate IDs can view and book the negotiated rates.

Verification and testing

Within a few business days of loading, the agency or CBT should test rate visibility by searching the property using the agreed rate access code across multiple stay dates to confirm availability. If the rate is not visible, the agency should contact the hotel to verify that the CRS update was completed, the rate access code was properly linked to the corporate ID, and the property has submitted the code for activation in connected systems.

Editing or correcting negotiated rates

When a negotiated rate appears incorrectly — wrong pricing, missing inclusions, or unavailable dates — agencies and CBTs follow a collaborative correction workflow:

• Identify the issue. Confirm whether the error originates from the hotel's rate setup (CRS mis-entry, expired rate, missing corporate code) or from the booking platform's mapping or caching.

• Hotel rate correction. The hotel revenue or distribution team corrects the rate plan in the CRS. Updated data automatically flows to all connected systems.

• Agency verification. The agency or CBT refreshes cached data and retests rate retrieval. If discrepancies persist, both sides coordinate a technical validation — checking that rate codes match, the property is active, and corporate IDs are linked.

Escalation and support resources

When rate issues cannot be resolved through standard verification, properties should follow this escalation path:

1. Individual properties contact their chain's central headquarters or distribution support team.

2. Hotel chains and brands access MyTravelport — a self-service platform for managing distribution issues — to raise and track cases.

3. If the chain cannot resolve the issue internally, they raise a case to Travelport through MyTravelport with full details of the rate loading problem.

MyTravelport provides case submission and tracking for technical issues, chain-level user management, proactive alerts and advisories, and a searchable knowledge base for common distribution questions.

6. Master Rate Codes

What is a Master Rate Code?

A Master Rate Code is a single access code that acts as a shortcut to a collection of negotiated rate codes. Rather than submitting each negotiated code individually, an agency or corporate booking tool can pass one Master Rate Code and the Travelport API resolves it behind the scenes into all the underlying rates that have been mapped to it.

This is particularly useful for large customers who have negotiated rates across multiple hotel chains and want to simplify how those rates are requested at search time — without maintaining a long list of individual codes in every booking request.

Master Rate Code vs. Standard Rate Code

The two types of rate code behave differently and must be submitted in separate, dedicated fields:

Rate code type	How it works
Standard Rate Code	A direct property-level access code, passed to the hotel supplier exactly as submitted. Up to twelve can be requested per property.
Master Rate Code	A single code that maps to up to twelve underlying negotiated rate codes. The API expands it to its component codes at search time before sending the request to the supplier.

How Master Rate Code resolution works

When the API receives a request containing a Master Rate Code, it performs the following steps before sending the search to the hotel supplier:

• Expand: The Master Rate Code is looked up and expanded to its associated negotiated rate access codes — up to twelve.

• Filter: Only those component codes linked to the hotel chain in the request are selected.

• Append: The selected codes are added to the outbound supplier message.

• Return: Rate results come back as though each underlying code had been explicitly requested.

This process is invisible to the end user. From the traveler's perspective, they simply see the negotiated rates they are entitled to.

Key rules and limits

Rule	Detail
One per property	Only one Master Rate Code can be submitted per hotel property in a single request.
Up to 12 component codes	A Master Rate Code can be mapped to a maximum of 12 underlying negotiated rate access codes. This mapping is configured at setup time, not in the API request.
Keep them separate	In v11, a Master Rate Code and a standard rate code cannot be combined in the same rate candidate entry — they must be in separate entries. In v12, they sit in separate fields by design.
Format	Master Rate Codes follow a fixed 6-character format: one digit, three uppercase letters, two digits — for example 1HTL01. Codes that do not match this pattern will fail validation.

v11 and v12 — Where to submit the code

API version	Where to submit
v11 Hotel API	Rate codes are submitted through the RateCandidates object. Each rate — whether standard or master — is placed in its own separate entry within the RateCandidate array, alongside the relevant chain code and property code.
v12 Search Complete	Rate codes are submitted through the privateRateType object within the search request's property filter. The Master Rate Code sits alongside any standard negotiated codes, consortia codes, or TMC codes. Note: the older NegotiatedRates object in v12 is deprecated and should not be used.

Common errors

Error message	Cause and resolution
Only one master rate access code can be used per property / MAXIMUM NUMBER OF MASTER RATE CODES IS ONE	More than one Master Rate Code has been submitted for the same property. Reduce to one. Additional codes should use the standard rate code field.
Negotiated rate code not found	A Master Rate Code has been placed in the standard rate code field. Move it to the masterRateCode field.

7. Hotel loyalty

What is hotel loyalty?

Hotel loyalty programs — also called rewards or frequent guest programs — are free membership schemes run by hotel chains to encourage guests to return to their properties rather than booking with competitors. They are, in broad terms, the hotel industry equivalent of airline frequent flyer programs.

Guests join for free, earn points on qualifying stays, progress through membership tiers as they accumulate nights or spend, and redeem points for free nights, upgrades, airline miles, and other rewards. Higher tiers unlock better benefits: room upgrades, lounge access, complimentary breakfast, late check-out, and bonus point multipliers.

The four largest hotel groups each operate a global program with hundreds of millions of members between them:

Chain	Program name	Tiers	Example brands
Hilton	Hilton Honors	Member, Silver, Gold, Diamond	Hilton, DoubleTree, Hampton, Curio, Embassy Suites, Waldorf Astoria
IHG	IHG One Rewards	Club, Silver, Gold, Platinum, Spire	InterContinental, Holiday Inn, Crowne Plaza, Kimpton
Marriott	Marriott Bonvoy	Member, Silver, Gold, Platinum, Titanium, Ambassador	Marriott, Sheraton, Westin, W Hotels, Ritz-Carlton, Courtyard
Hyatt	World of Hyatt	Member, Discoverist, Explorist, Globalist	Park Hyatt, Grand Hyatt, Andaz, Alila, Thompson Hotels

Loyalty rates vs. loyalty benefits

These are two distinct things that loyalty programs provide, and they are handled differently in the booking process:

Type	Description
Master	Special room rates available only to loyalty members. The member number must be present at time of booking — the reservation will be rejected by the hotel supplier without it. These rates are surfaced through availability and rules responses and are actively managed by the Travelport API.
Loyalty benefits	Perks and privileges applied during the stay — room upgrades, late check-out, lounge access, bonus points. These are managed by the hotel property at check-in, based on the guest's tier status. They are not represented in the booking API response and require no specific action in the booking request beyond passing the loyalty card number.

Why this matters for agencies and booking tools

• Rate completeness. If a traveler's loyalty card is not included in the search request, loyalty rates will not be returned for Hilton, IHG, Marriott, or Hyatt. The availability results will be missing an entire category of inventory the traveler is entitled to — and that the hotel's own website would show.

• Booking success. A loyalty rate booked without the card number in the reservation request will be rejected by the supplier. This creates a failed booking after the traveler has already selected a rate. Reading the loyalty requirement indicator correctly and enforcing card presence before the booking call prevents this entirely.

• Traveler trust. Business travelers are highly aware of their loyalty status and point balances. Passing card details correctly, surfacing loyalty rates clearly, and confirming point accrual where available are all factors that drive repeat use of a platform.

How loyalty rates are retrieved

Most major hotel chains do not expose loyalty rates through standard availability channels. They require a specific negotiated rate code to be present in the search request before including loyalty-priced inventory in the response.

Hotel Search Complete handles this automatically. When a search request includes a traveler's hotel loyalty card for a recognised chain, Search Complete appends the appropriate supplier-specific negotiated rate code to the availability request sent to that chain. This happens behind the scenes — there is no need to know or manage those codes directly.

Supported chains

The following hotel chains have automatic loyalty rate handling in Hotel Search Complete:

Chain and program	Supported chain codes
Hilton — Hilton Honors	HH, WA, DT, ES, HX, GI, CH, OL, CU, HP, BU, UP, HT, HGV
IHG — IHG One Rewards	IC, HI, CP, CV, EV, HS, SB, IN, KI, NK, VA
Marriott — Marriott Bonvoy	MC, SI, WI, CY, RI, MV, MA, MD, TX, AR, AK, AL, EB, JW, MX, AC, XR, LC, OX, PR, XT, RC
Hyatt — World of Hyatt	HY, PK, HR, GP, AN, HU, TP, JA, UE

Loyalty indicators in rate responses

Rate responses include two indicators that are frequently confused with each other. They serve entirely different purposes and should be read independently.

Loyalty ID required at reservation. This indicator is set by Search Complete's own processing logic — not by the hotel supplier. When true, Search Complete has matched the returned rate against a supplier-specific loyalty negotiated code, confirming it is a loyalty fare. The traveler's loyalty card number must be included in the booking request, or the supplier will reject the reservation.

When false, this is a definitive signal — not an absence of data. It means the rate has been checked and confirmed as not a loyalty fare. Both outcomes carry meaning and should be used actively in display and booking logic.

Rate qualification ID required at check-in. This indicator is unrelated to loyalty programs. When true, it means the rate is restricted to a specific qualifying group — AAA members, government employees, military personnel, or senior citizens. The rate can be booked through the GDS, but the hotel's front desk will require proof of eligibility on arrival. Failure to present the appropriate ID results in the guest being charged the standard room rate.

Loyalty points

Where available, rate responses include an estimated loyalty point accrual figure — the number of points the guest will earn by booking that rate. This field is populated only where the hotel supplier provides the data and will not be present on all rates. Point accrual is a common comparison factor for business travelers choosing between similarly-priced options.

Sending loyalty cards in requests

To unlock loyalty rates, the traveler's hotel loyalty card details must be included in the search and rules requests. The loyalty card entry requires the card number and the hotel chain code — for example HH for Hilton Honors or MC for Marriott Bonvoy. The program name and the traveler's current membership tier can also be included where known.

A traveler may belong to multiple hotel loyalty programs. Multiple cards can be included in the same request — one per program. Search Complete handles each chain independently, so including additional cards does not cause errors even if some chains are not represented in the search results.

Booking a loyalty rate

When a rate carries the loyalty required indicator, the loyalty card number must be passed through to the booking request. The supplier validates the card at time of booking — omitting it will result in a supplier rejection.

8. Hotel system outages and service alerts

The CRS manages availability, pricing, and inventory across all channels, while the PMS handles on-property operations. Although modern systems are cloud-based and highly redundant, temporary outages remain a normal part of the hospitality ecosystem.

Types of outages

Outage type	What it affects
Planned maintenance	Short, scheduled updates during off-peak hours. Announced in advance via Travelport Service Alerts.
Unplanned CRS interruption	Caused by network issues, supplier downtime, or synchronization failures. Typically affects availability and pricing feeds. Bookings may be queued or cached until recovery.
PMS outage	Impacts check-in or folio posting but rarely blocks reservations — the CRS continues to accept bookings independently.
Synchronization failure	The CRS and PMS fall out of sync during or after an outage. Systems reconcile queued transactions and re-sync room inventory once service resumes.

Travelport service alerts

Travelport issues service alerts when there are disruptions, changes, or planned activities that may impact system performance or user experience. These cover four types of events: 

• System outages or degradations. Unexpected failures in hotel JSON or related systems, performance issues affecting availability or reliability, connectivity problems with suppliers or third-party services.

• Scheduled maintenance. Planned system upgrades or infrastructure changes. Advisory notices are issued in advance so affected teams can plan around them.

• Health monitoring events. Alerts based on internal system health checks and automated detection of anomalies or threshold breaches.

• Advisories and updates. Changes to formats, pricing engines, or configuration. Migration notices (for example, platform transitions). Updates to optional products or applications.

How alerts are communicated

• Service alerts portal — centralized location for viewing current alerts.

• Maintenance advisories — posted ahead of scheduled work.

• System health dashboards — real-time status updates.

• Community forums and knowledge base — may include contextual updates or workaround guidance.

API response during system issues — Quick reference

System issue	What you will see	Recommended action
CRS outage	Empty availability or stale cached data	Retry after 15 minutes. Check service alerts.
Rate code not loaded	Rate not returned in search response	Contact hotel to verify CRS setup.
Scheduled maintenance	HTTP 503 errors or degraded performance	Plan around maintenance windows. Implement fallback messaging for end users.
Fee disclosure change	New fee fields appear in response	Update UI to display the new fee breakdown correctly.

Support triage — Outage checklist

When a customer reports unexpected availability issues or system behavior, work through the following in order:

1. Check whether a maintenance window or advisory is currently posted on the Service Alerts portal.

2. Retry the request with a reduced scope — narrow the search dates or test a single property to isolate the issue.

3. Compare results against a control market or different chain to determine whether the issue is chain-specific or platform-wide.

4. If escalating, log the correlation IDs and timestamps from the affected requests and attach them to the support case.

9. How hotel chains manage fees

Hotel pricing transparency depends on correctly distinguishing between mandatory regulatory fees and hotel-imposed charges. Both categories appear in rate responses and must be handled differently in display and reconciliation.

Governmental fees

Governmental fees include VAT, city occupancy tax, tourism levies, and environmental surcharges. They are mandated by local law and remitted to authorities. They may be displayed separately or included in the total depending on jurisdictional rules. For example, a hotel in New York City must collect NYC occupancy tax as a governmental fee — this is distinct from a facility fee for gym access, which is hotel-imposed.

Non-governmental fees (hotel-imposed)

These include resort fees, destination fees, facility fees, and service charges. They are intended to cover amenities such as Wi-Fi, gym access, or pool use. They are discretionary, property-specific, and increasingly subject to transparency regulations in various markets.

Disclosure and accounting

Best practice requires all mandatory charges to be disclosed upfront at the time of booking. Optional or property-imposed fees must be clearly noted as payable locally at check-in — not included in the total room rate. CRS and PMS systems store detailed fee structures for taxation, reporting, and audit compliance.

10. CRS migrations

A CRS migration occurs when a hotel chain or property transitions its core reservation infrastructure from one platform to another. These migrations are undertaken to modernise, improve performance, reduce costs, or improve connectivity with other systems. Because the CRS is the system through which inventory, rates, and restrictions flow to all distribution partners, migrations are complex and highly coordinated across the hospitality ecosystem.

Why CRS migrations happen

• Adopt modern, cloud-native architectures that reduce downtime and maintenance overhead.

• Improve integration with new Property Management Systems, Channel Managers, or Revenue Management Systems.

• Consolidate multiple legacy systems after acquisitions or brand unifications.

• Unlock new capabilities such as dynamic pricing, richer content distribution, or improved API connectivity.

How CRS migrations are executed

This is a collaborative process between the hotel and Travelport, typically follows several controlled phases:

• Planning and Data Mapping. The hotel and CRS vendors define how key data — room types, rate plans, taxes, restrictions, negotiated codes — will map between the old and new systems. External distribution partners including GDSs, OTAs, aggregators, and booking tools are notified of the migration window and data change schedule.

• Parallel Operations. For a period, both systems operate simultaneously. Rates and availability are maintained in both to prevent booking disruption. Reservations are synchronized daily or in real time until confidence in the new CRS stabilizes.

• Cutover and Validation. The final cutover redirects live traffic — availability, pricing, booking — to the new CRS. Bookings in the legacy system are imported into the new CRS or remain accessible through archival connectors. Partners test that rates, inventory, and negotiated access codes display correctly.

• Decommissioning. Once confirmed stable, the old CRS is retired. Connectivity with channel managers and distributors is re-established using the new platform credentials and endpoints.

Industry impact

CRS migrations can temporarily affect:

• Rate visibility or synchronization — particularly for negotiated or chain-level corporate rates.

• Booking confirmations — if both systems process reservations during the transition period.

• Content display — if identifiers, such as property codes, room codes, or amenity descriptions, change format.

What this means at Travelport

Travelport works collaboratively with hotel chains throughout the entire migration process — from initial planning and testing through cutover and stabilization. During a migration, customers may see temporary changes in rate availability or confirmation behavior. Travelport will communicate these through the Service Alerts process.

11. Chain swaps

A chain code swap occurs when a hotel or group of properties changes the two-letter code that identifies its brand within a GDS or other distribution platform. This can happen due to rebranding, mergers, CRS transitions, or a change in representation company.  For example, a property operating as a Sheraton (SI) that converts to a Marriott (MC) changes its GDS identifier from SI12345 to MC67890.

How chain code swaps are executed

• Announcement and Coordination. The chain notifies distribution partners of the upcoming change. A cutover date is established and rate access codes, corporate contracts, and property identifiers are mapped to ensure continuity.

• System Preparation. The old chain code remains active during the transition period, often with mirrored rates and availability. The new chain code is provisioned in the GDS and CRS, including rate categories, amenities, and negotiated rate links. Property profiles and room types are copied or remapped.

• Cutover Execution. On the designated date, the property's active inventory, rates, and bookings transfer to the new chain code. Future reservations under the old code are retained and recognized through internal mapping tables. Agencies and CBTs are advised to update saved searches, rate access profiles, and corporate rate lookups to reference the new code.

• Verification and Stabilization. Post-cutover testing ensures that negotiated rates, commissions, and loyalty integrations work as expected. Bookings made prior to the swap continue to be serviced even if the legacy code is no longer visible in searches.

Operational considerations

• Agencies and CBTs: update stored references or templates that point to the old chain code.

• Hotels: maintain both codes in parallel for a short period to avoid disruptions in corporate rate access.

• Distributors: monitor rate parity and mapping consistency to prevent duplicate listings.

12. The hotel claim process

In the hotel industry, a claim is the formal mechanism used to resolve discrepancies between what was contracted or expected and what was actually delivered or charged. Claims can arise between hotels, travel agencies, corporate clients, or distribution partners and may involve rates, commissions, availability, or guest experience issues.

Why claims occur

Typical reasons for claims include:

• Rate Discrepancies. The booked or billed rate differs from the contracted rate, or extra charges not listed in the rate rules appear on the final bill.

• Availability or Overbooking Issues. A confirmed reservation could not be honored due to overbooking or CRS synchronization errors.

• Reservation Not Found. The vendor could not find the reservation at time of arrival despite a confirmation number being issued.

• Content or Amenity Disputes. Amenities or inclusions shown at booking were not honored at that property, often due to feature page discrepancies maintained by the supplier.

• Cancellation Policy Disputes. A cancellation or no-show fee is applied despite the client having cancelled or arrived within policy.

• Billing or Tax Errors. Incorrect charges, double billing, or missing invoice details.

How the industry claim process works

Most hotel claim processes follow five key steps, regardless of brand or distribution network:

Step	Description	Notes
1. Claim Initiation	The claimant submits a formal claim through a defined channel (agency portal, brand customer service, or corporate procurement system) with booking details and supporting documentation.	Confirmation number, stay dates, traveler name, rate code, folio or screenshots.
2. Verification	The receiving party verifies the booking against internal CRS, PMS, and folio records. A case reference number is created and logged.	Automated reconciliation systems flag mismatched transactions in some chains.
3. Investigation	The relevant team reviews contract terms, folio data, commission eligibility, and transaction logs. External distributors may be asked to provide audit trails.	Timeline of actions — sell, modify, cancel — is reviewed in full.
4. Resolution	Rate corrections, refunds, credit notes, or commission payments are issued. Service claims may result in goodwill adjustments or loyalty points.	Each resolution is documented and the case status updated.
5. Closure and Reporting	The case is closed once the claimant confirms receipt or a defined response window elapses. Insights feed back into rate integrity and partner compliance programmes.	Typical window: 30–90 days post-departure for submission.

Timelines and service levels

Milestone	Typical expectation
Claim Submission Window	30–90 days post-departure (varies by chain)
Acknowledgement	Within 5–10 business days
Resolution	30–45 days for validated claims; faster for automated commission platforms

13. Travelport hospitality claims process

Travelport's Hospitality Claims team investigates and processes reimbursement requests for incorrect hotel and car charges on behalf of travel agencies and corporate clients. This process is designed to verify system transactions, coordinate with suppliers, and resolve discrepancies where appropriate.

Required steps before filing a claim

Agencies must take the following actions before contacting Travelport's Hospitality Claims team:

1. Contact the provider first. Dispute the charge directly with the local office or head office of the provider. Document all correspondence. Attempt to resolve the issue locally before escalating to Travelport.

2. Gather required documentation.

   • Proof of payment — credit card slip, invoice, or vendor billing

   • Supporting computation — a clear breakdown showing how the claim amount was derived

   • PNR details — locator, hotel/car history, OSIs

   • Reservation evidence — customer email confirmations, booking records

   • Error messages or system anomalies — any logs or screenshots showing issues at point of sell, modify, or cancel

   • Previous case numbers — if raised with Travelport Help Desk previously, include those case numbers

   • Clear explanation — a summary of the claim with justification for why it is valid

3. Documentation standards. All documentation must be in English. Use the correct subject line format:

   • Hotel Claims: TRAVELPORT CLAIM / Guest Name / CF number — Reason of Claim

   • Car Claims: TRAVELPORT CLAIM / Driver Name / CF number — Reason of Claim

Time-sensitive requirements

Requirement	Detail
Log Retrieval Window	Claims must be received within 180 days from the transaction date. Claims submitted outside this window will be denied or may not reach a satisfactory resolution.
Past-Date Travel Only	Claims are only accepted for past-date bookings. For problems during active travel or with future reservations, contact the provider directly or Travelport Help Desk.
Minimum Claim Amount	Reimbursement requests under $50.00 will not be investigated. These must be handled directly with the supplier.

What Travelport investigates

Travelport accepts and investigates claims in the following circumstances:

• Reservation Not Found — the vendor could not find the reservation at time of guest arrival despite a confirmation number having been issued.

• Cancellation Policy Violations — the cancellation policy present in the GDS booking or rate rules was not respected by the supplier.

• No-Show Fee Disputes — the vendor charged a no-show fee when evidence shows the client did arrive or did cancel correctly.

• Location Discrepancies — booking made at a desired property that belongs to a different establishment not recognized by the supplier.

• Rate Rule Violations — extra charges applied that were not listed in the rate rules displayed at time of booking.

What Travelport does not reimburse

Not reimbursed	Reason
Incorrect Booking Practices	Hotel segments sold, modified, or cancelled but ignored before ending the PNR. End Transact delayed or not processed in time. Bookings cancelled passively or after changing directly with the property — this breaks the GDS-hotel link.
Commission Disputes	Travelport is not responsible for collection of hotel commission. All commission queries must be directed to the hotel chain or property.
Missing Confirmation or Cancellation Numbers	If no confirmation or cancellation number was received at time of booking, this should have been reported immediately to Help Desk or the vendor. Claims for issues that could have been prevented by immediate reporting will be denied.
Feature Page Discrepancies	Information on hotel feature pages is maintained by the supplier, not Travelport. Discrepancies causing additional charges are the supplier's responsibility.
Policy Infractions	Agents are responsible for ensuring hotel booking policies are followed — including use of the correct credit card and providing it within the required timeframe.
Out-of-Scope Requests	Current or future reservations; claims more than 180 days from the travel date; claim amounts under $50.

Travelport claims process timeline

Once a properly documented claim is submitted, Travelport will acknowledge within 3 business days. Allow 4–8 weeks for investigation and resolution. The process involves verifying the booking against internal transaction logs, reviewing the timeline of actions taken, coordinating with the supplier where necessary, and processing approved reimbursements or providing a detailed explanation if the claim is denied.

14. Unsolicited cancellations

This section explains what happens when a hotel reservation is cancelled directly with the hotel rather than through the platform where it was originally booked, and why this matters for your integration, your travelers, and your reporting.

What is an unsolicited cancellation?

An unsolicited cancellation occurs when a traveler or agent cancels a hotel reservation directly with the property — by phone, email, or at the front desk — rather than through the platform or system used to make the original booking.

From the hotel's perspective, the reservation may be considered resolved. From Travelport's perspective, no cancellation message was received, and the booking record remains active.

The requirement: Cancel where you booked

All hotel reservations created through the Travelport platform must be cancelled through the Travelport platform. This is both a Travelport requirement and a consistent industry standard applied across all major GDSs and OTAs.

The correct cancellation flow is:

1. The traveler or agent initiates the cancellation through the original booking channel — the booking tool, TMC system, or API call.

2. Travelport sends a cancellation request to the hotel's CRS.

3. The hotel confirms cancellation and returns a cancellation number.

4. The PNR is updated and marked as cancelled in Travelport's system.

Risks of out-of-channel cancellations

When a cancellation is made directly with the hotel and bypasses the booking platform, several downstream problems occur:

• PNR Remains Active. Travelport has no way of knowing the reservation was cancelled. The PNR stays open, appearing as a live booking in all downstream systems.

• Reporting Inaccuracy. Active PNRs feed into occupancy reporting, travel spend analysis, and duty-of-care platforms. A ghost reservation corrupts this data until manually resolved.

• Fee Exposure. Depending on the rate rules, fees including cancellation penalties or no-show charges may still apply if the cancellation was not processed through the original channel. Some properties will not honor a direct cancellation as a waiver of fees.

• Reconciliation Burden. Finance, TMC, and agency teams may need to manually investigate and close out records, increasing operational overhead and the risk of billing disputes.

Best practices for agencies and booking tool partners

• Display a prominent reminder in booking confirmations and itineraries that cancellations must be made through the original booking platform, not directly with the hotel.

• Where possible, accompany hotel contact details in confirmation emails with clear language that direct contact is for emergencies only and does not constitute a formal cancellation.

• Configure pre-trip reminder notifications to reinforce same-channel cancellation policy.

• If a traveler reports they cancelled directly with the hotel, process a cancellation through the platform immediately and note the hotel-issued reference number in the PNR for reconciliation purposes.

Best practices for travelers

• Always cancel hotel reservations using the same booking tool or system used to make the reservation.

• If you contact the hotel directly for any reason — including modifying a stay — do not assume the conversation constitutes a formal cancellation.

• After cancelling, confirm you receive a cancellation number and that your booking portal reflects the updated status before the check-in date.

• In emergency situations where you must cancel directly with the hotel, notify your travel manager or TMC immediately so the booking record can be corrected.

15. Chain capabilities

Chains support different content and capabilities at the CRS, switch, and chain level. Where programmatically possible, Travelport manages these differences by normalizing content, providing additional warnings, and adding orchestration logic. The table below reflects capabilities as of 1 October 2025.

Capability descriptions

Capability	Description
Multi-Currency	The property can return rates in more than one currency.
Multi-Room Availability	The property can provide availability for more than one room in a single search request. Where the matrix shows an error text, the chain returns that error rather than multi-room results.
Multi-Room Booking	All multi-room requests are broken into individual requests, each with its own confirmation number. Multi-room booking is all-or-nothing — if any room fails, all prior sell attempts are voided. If the number of travelers matches the number of rooms, each room is assigned to a unique traveler. If not, all rooms are assigned to the first name in the request.
Children Pricing	Children's information including ages is provided to the CRS in search. However, chains allow properties to set their own children pricing — passing the data does not guarantee child-specific pricing will be applied.

Hotel chain capability matrix — 1 October 2025

Hotel chain exceptions

Chain code	Name	Exception details
MV	MGM Resorts International	Children will always be priced as adults regardless of children data in the request. Applies to Availability, Rules, and Book.

 

Appendix

What this appendix shows

Marriott has been migrating a subset of its select-service and lifestyle properties from its legacy MARSHA reservation system to ACRS — its next-generation Central Reservation System. ACRS is designed to improve rate distribution, content richness, and connectivity with distribution partners including Travelport.

The migration is being executed in phases called waves, each covering a defined set of properties. From Travelport's perspective, properties on ACRS may behave differently at the platform level — rate structures, availability responses, and confirmation flows may differ from the MARSHA baseline that most integrations were originally built against.

The table below lists every Marriott property known to have migrated to ACRS as of the date of this version. It is the reference for support and customer success teams when investigating rate or availability queries for Marriott properties, and for agency and booking tool teams validating their integration behavior against specific properties.

How to use this table

If a customer reports unexpected availability or rate behavior for a Marriott property, check whether that property appears in this list. Properties on ACRS may behave differently from those still on MARSHA.

The Galileo Code is the property identifier used in Travelport API requests. Use it to cross-reference against search and booking responses.

The Chain Code confirms which Marriott brand chain the property sits under — use it alongside the Galileo Code when testing or diagnosing rate candidate requests.

Marriott ACRS Migration — Affected Properties  |  March 2026

 

Property name	Brand	Chain code	Galileo code
AC Hotels by Marriott  —  Chain Code: AR  —  7 properties
AC Hotel Bozeman Downtown	AC Hotels by Marriott	AR	G8279
AC Hotel Chapel Hill Downtown	AC Hotels by Marriott	AR	D9999
AC Hotel Columbus Dublin	AC Hotels by Marriott	AR	D7998
AC Hotel Durham	AC Hotels by Marriott	AR	G6106
AC Hotel Fort Lauderdale Beach	AC Hotels by Marriott	AR	G3135
AC Hotel Little Rock Downtown	AC Hotels by Marriott	AR	F8648
AC Hotel Oklahoma City Bricktown	AC Hotels by Marriott	AR	7217
Courtyard by Marriott  —  Chain Code: CY  —  64 properties
Courtyard by Marriott Akron Stow	Courtyard	CY	F9804
Courtyard by Marriott Albany Thruway	Courtyard	CY	82579
Courtyard by Marriott Albany Troy/Waterfront	Courtyard	CY	E8123
Courtyard by Marriott Amarillo Downtown	Courtyard	CY	43344
Courtyard by Marriott Appleton Riverfront	Courtyard	CY	E0386
Courtyard by Marriott Asheville Airport	Courtyard	CY	A9383
Courtyard by Marriott Asheville Biltmore Village	Courtyard	CY	F8122
Courtyard by Marriott Austin Northwest/Lakeline	Courtyard	CY	E0805
Courtyard by Marriott Austin-University Area	Courtyard	CY	42837
Courtyard by Marriott Bay City	Courtyard	CY	B2988
Courtyard by Marriott Bettendorf	Courtyard	CY	H9925
Courtyard by Marriott Bismarck North	Courtyard	CY	31659
Courtyard by Marriott Boise Downtown	Courtyard	CY	76876
Courtyard by Marriott Boston Littleton	Courtyard	CY	C0500
Courtyard by Marriott Bowie	Courtyard	CY	E9804
Courtyard by Marriott Charlotte Fort Mill, SC	Courtyard	CY	D1118
Courtyard by Marriott Cleveland Airport South	Courtyard	CY	11108
Courtyard by Marriott Columbus	Courtyard	CY	A1424
Courtyard by Marriott Conway	Courtyard	CY	H2307
Courtyard by Marriott Fishkill	Courtyard	CY	14290
Courtyard by Marriott Fort Lauderdale Coral Springs	Courtyard	CY	97781
Courtyard by Marriott Fort Lauderdale North/Cypress Creek	Courtyard	CY	96233
Courtyard by Marriott Fort Lauderdale SW/Miramar	Courtyard	CY	32677
Courtyard by Marriott Halifax Downtown	Courtyard	CY	53798
Courtyard by Marriott Hershey Chocolate Avenue	Courtyard	CY	D3825
Courtyard by Marriott Hickory	Courtyard	CY	31212
Courtyard by Marriott Hilton Head Island	Courtyard	CY	F7506
Courtyard by Marriott Holland Downtown	Courtyard	CY	B7872
Courtyard by Marriott Indianapolis Plainfield	Courtyard	CY	G3137
Courtyard by Marriott Indianapolis West-Speedway	Courtyard	CY	F1774
Courtyard by Marriott Kalamazoo Portage	Courtyard	CY	G1592
Courtyard by Marriott Kingston Highway 401/Division Street	Courtyard	CY	59949
Courtyard by Marriott Kitchener	Courtyard	CY	19486
Courtyard by Marriott La Crosse Downtown/Mississippi Riverfront	Courtyard	CY	44400
Courtyard by Marriott Long Island MacArthur Airport	Courtyard	CY	42128
Courtyard by Marriott Manhattan Aggieville	Courtyard	CY	G6352
Courtyard by Marriott Memphis Germantown	Courtyard	CY	84972
Courtyard by Marriott Mobile	Courtyard	CY	46756
Courtyard by Marriott Naples	Courtyard	CY	78928
Courtyard by Marriott Niagara Falls	Courtyard	CY	6927
Courtyard by Marriott Oceanside Fort Lauderdale Beach	Courtyard	CY	60986
Courtyard by Marriott Omaha Bellevue at Beardmore Event Center	Courtyard	CY	B7115
Courtyard by Marriott Omaha East/Council Bluffs, IA	Courtyard	CY	D8766
Courtyard by Marriott Owensboro	Courtyard	CY	62812
Courtyard by Marriott Paducah	Courtyard	CY	75200
Courtyard by Marriott Phoenix Mesa Gateway Airport	Courtyard	CY	13567
Courtyard by Marriott Pittsburgh Monroeville	Courtyard	CY	25488
Courtyard by Marriott Portland North	Courtyard	CY	98101
Courtyard by Marriott Potomac Mills Woodbridge	Courtyard	CY	G2997
Courtyard by Marriott Prince George	Courtyard	CY	E5860
Courtyard by Marriott Princeton	Courtyard	CY	7219
Courtyard by Marriott Providence Lincoln	Courtyard	CY	63009
Courtyard by Marriott Rochester Downtown	Courtyard	CY	G6471
Courtyard by Marriott Russellville	Courtyard	CY	G7377
Courtyard by Marriott San Marcos	Courtyard	CY	A5999
Courtyard by Marriott Springfield	Courtyard	CY	37308
Courtyard by Marriott St Paul Woodbury	Courtyard	CY	E3492
Courtyard by Marriott St. Cloud	Courtyard	CY	22729
Courtyard by Marriott St. John's Newfoundland	Courtyard	CY	69037
Courtyard by Marriott Toronto Airport	Courtyard	CY	35494
Courtyard by Marriott Vicksburg	Courtyard	CY	G4408
Courtyard by Marriott Virginia Beach Oceanfront/South	Courtyard	CY	G6346
Courtyard by Marriott Waterloo St. Jacobs	Courtyard	CY	94997
Courtyard by Marriott Wilmington Brandywine	Courtyard	CY	10586
Fairfield Inn  —  Chain Code: FN  —  126 properties
Fairfield Inn & Suites Chicago O'Hare	Fairfield Inn	FN	F8847
Fairfield Inn Binghamton	Fairfield Inn	FN	25162
Fairfield Inn Burlington Williston	Fairfield Inn	FN	49641
Fairfield Inn Orangeburg	Fairfield Inn	FN	96885
Fairfield Inn Scranton	Fairfield Inn	FN	10733
Fairfield by Marriott Inn & Suites Aberdeen	Fairfield Inn	FN	64587
Fairfield by Marriott Inn & Suites Akron Fairlawn	Fairfield Inn	FN	B5788
Fairfield by Marriott Inn & Suites Albany	Fairfield Inn	FN	96523
Fairfield by Marriott Inn & Suites Albany Airport	Fairfield Inn	FN	66691
Fairfield by Marriott Inn & Suites Alexandria	Fairfield Inn	FN	E4452
Fairfield by Marriott Inn & Suites Anderson	Fairfield Inn	FN	D2697
Fairfield by Marriott Inn & Suites Arkadelphia	Fairfield Inn	FN	94351
Fairfield by Marriott Inn & Suites Asheville Tunnel Road	Fairfield Inn	FN	D9441
Fairfield by Marriott Inn & Suites Atlantic City Absecon	Fairfield Inn	FN	G4880
Fairfield by Marriott Inn & Suites Augusta Washington Rd./I-20	Fairfield Inn	FN	F1426
Fairfield by Marriott Inn & Suites Austin Buda	Fairfield Inn	FN	D9367
Fairfield by Marriott Inn & Suites Baltimore BWI Airport	Fairfield Inn	FN	27571
Fairfield by Marriott Inn & Suites Bedford	Fairfield Inn	FN	91894
Fairfield by Marriott Inn & Suites Boise West	Fairfield Inn	FN	93700
Fairfield by Marriott Inn & Suites Cape Cod Hyannis	Fairfield Inn	FN	14948
Fairfield by Marriott Inn & Suites Cape Coral/North Fort Myers	Fairfield Inn	FN	G3361
Fairfield by Marriott Inn & Suites Cape Girardeau	Fairfield Inn	FN	H9752
Fairfield by Marriott Inn & Suites Carlsbad	Fairfield Inn	FN	88194
Fairfield by Marriott Inn & Suites Charleston Airport/Convention Center	Fairfield Inn	FN	26668
Fairfield by Marriott Inn & Suites Charleston North/Ashley Phosphate	Fairfield Inn	FN	40991
Fairfield by Marriott Inn & Suites Charlotte Monroe	Fairfield Inn	FN	E5499
Fairfield by Marriott Inn & Suites Charlotte University Research Park	Fairfield Inn	FN	G0626
Fairfield by Marriott Inn & Suites Charlottesville North	Fairfield Inn	FN	C6549
Fairfield by Marriott Inn & Suites Cherokee	Fairfield Inn	FN	49892
Fairfield by Marriott Inn & Suites Cheyenne	Fairfield Inn	FN	D7624
Fairfield by Marriott Inn & Suites Chicago Downtown/Magnificent Mile	Fairfield Inn	FN	33080
Fairfield by Marriott Inn & Suites Chicago Southeast/Hammond, IN	Fairfield Inn	FN	83719
Fairfield by Marriott Inn & Suites Cincinnati Airport South/Florence	Fairfield Inn	FN	F4122
Fairfield by Marriott Inn & Suites Cincinnati Eastgate	Fairfield Inn	FN	35125
Fairfield by Marriott Inn & Suites Cincinnati Uptown/University Area	Fairfield Inn	FN	G3322
Fairfield by Marriott Inn & Suites Clear Lake	Fairfield Inn	FN	G8198
Fairfield by Marriott Inn & Suites Clearwater	Fairfield Inn	FN	37741
Fairfield by Marriott Inn & Suites Colorado Springs North/Air Force Academy	Fairfield Inn	FN	51342
Fairfield by Marriott Inn & Suites Columbia Downtown	Fairfield Inn	FN	14934
Fairfield by Marriott Inn & Suites Columbus	Fairfield Inn	FN	83087
Fairfield by Marriott Inn & Suites Corpus Christi Aransas Pass	Fairfield Inn	FN	C9806
Fairfield by Marriott Inn & Suites Delray Beach I-95	Fairfield Inn	FN	B0646
Fairfield by Marriott Inn & Suites Denver Southwest/Lakewood	Fairfield Inn	FN	19589
Fairfield by Marriott Inn & Suites Denver Southwest/Littleton	Fairfield Inn	FN	G6879
Fairfield by Marriott Inn & Suites Denver West/Federal Center	Fairfield Inn	FN	F0795
Fairfield by Marriott Inn & Suites Des Moines West	Fairfield Inn	FN	85390
Fairfield by Marriott Inn & Suites Detroit Sterling Heights	Fairfield Inn	FN	J1042
Fairfield by Marriott Inn & Suites Duluth	Fairfield Inn	FN	G3279
Fairfield by Marriott Inn & Suites Fort Lauderdale Airport & Cruise Port	Fairfield Inn	FN	71335
Fairfield by Marriott Inn & Suites Fort Lauderdale Downtown/Las Olas	Fairfield Inn	FN	E5174
Fairfield by Marriott Inn & Suites Fort Lauderdale Northwest	Fairfield Inn	FN	H7087
Fairfield by Marriott Inn & Suites Fort Pierce	Fairfield Inn	FN	95688
Fairfield by Marriott Inn & Suites Gadsden	Fairfield Inn	FN	52741
Fairfield by Marriott Inn & Suites Gainesville	Fairfield Inn	FN	48181
Fairfield by Marriott Inn & Suites Goshen Middletown	Fairfield Inn	FN	27526
Fairfield by Marriott Inn & Suites Harrisburg West/Mechanicsburg	Fairfield Inn	FN	G2928
Fairfield by Marriott Inn & Suites Harrisonburg	Fairfield Inn	FN	11269
Fairfield by Marriott Inn & Suites Holiday Tarpon Springs	Fairfield Inn	FN	88772
Fairfield by Marriott Inn & Suites Indianapolis Fishers	Fairfield Inn	FN	E1121
Fairfield by Marriott Inn & Suites Jasper	Fairfield Inn	FN	H4827
Fairfield by Marriott Inn & Suites Kansas City North/Gladstone	Fairfield Inn	FN	E1071
Fairfield by Marriott Inn & Suites Kenosha Pleasant Prairie	Fairfield Inn	FN	E8620
Fairfield by Marriott Inn & Suites Klamath Falls	Fairfield Inn	FN	C4214
Fairfield by Marriott Inn & Suites Lakeland Plant City	Fairfield Inn	FN	98591
Fairfield by Marriott Inn & Suites Lebanon Near Expo Center	Fairfield Inn	FN	G6241
Fairfield by Marriott Inn & Suites Lethbridge	Fairfield Inn	FN	B7037
Fairfield by Marriott Inn & Suites Lewisburg	Fairfield Inn	FN	15676
Fairfield by Marriott Inn & Suites Lexington East/I-75	Fairfield Inn	FN	28917
Fairfield by Marriott Inn & Suites Lexington North	Fairfield Inn	FN	48631
Fairfield by Marriott Inn & Suites Lincoln Southeast	Fairfield Inn	FN	C2035
Fairfield by Marriott Inn & Suites Livingston Yellowstone	Fairfield Inn	FN	F9975
Fairfield by Marriott Inn & Suites Los Lunas	Fairfield Inn	FN	J2659
Fairfield by Marriott Inn & Suites Louisville East	Fairfield Inn	FN	46192
Fairfield by Marriott Inn & Suites Marathon Florida Keys	Fairfield Inn	FN	62691
Fairfield by Marriott Inn & Suites Melbourne West/Palm Bay	Fairfield Inn	FN	56443
Fairfield by Marriott Inn & Suites Milwaukee West	Fairfield Inn	FN	F4361
Fairfield by Marriott Inn & Suites Minneapolis North/Blaine	Fairfield Inn	FN	F4972
Fairfield by Marriott Inn & Suites Minneapolis St. Paul/Roseville	Fairfield Inn	FN	93261
Fairfield by Marriott Inn & Suites Moncton	Fairfield Inn	FN	93311
Fairfield by Marriott Inn & Suites Morgantown	Fairfield Inn	FN	99015
Fairfield by Marriott Inn & Suites Morrow	Fairfield Inn	FN	J2605
Fairfield by Marriott Inn & Suites Moses Lake	Fairfield Inn	FN	F1338
Fairfield by Marriott Inn & Suites Nashville Airport	Fairfield Inn	FN	E5770
Fairfield by Marriott Inn & Suites Newport Cincinnati	Fairfield Inn	FN	84657
Fairfield by Marriott Inn & Suites North Bay	Fairfield Inn	FN	H0093
Fairfield by Marriott Inn & Suites North Platte	Fairfield Inn	FN	E5303
Fairfield by Marriott Inn & Suites Northfield	Fairfield Inn	FN	E6655
Fairfield by Marriott Inn & Suites Ocean City	Fairfield Inn	FN	D1171
Fairfield by Marriott Inn & Suites Orillia	Fairfield Inn	FN	G1162
Fairfield by Marriott Inn & Suites Orlando at Millenia	Fairfield Inn	FN	I1149
Fairfield by Marriott Inn & Suites Palm Coast I-95	Fairfield Inn	FN	99163
Fairfield by Marriott Inn & Suites Panama City Beach	Fairfield Inn	FN	C6999
Fairfield by Marriott Inn & Suites Pittsburgh North/McCandless Crossing	Fairfield Inn	FN	84022
Fairfield by Marriott Inn & Suites Plymouth	Fairfield Inn	FN	17300
Fairfield by Marriott Inn & Suites Plymouth White Mountains	Fairfield Inn	FN	C6178
Fairfield by Marriott Inn & Suites Portland Maine Airport	Fairfield Inn	FN	9932
Fairfield by Marriott Inn & Suites Queensbury Glens Falls/Lake George Area	Fairfield Inn	FN	F5244
Fairfield by Marriott Inn & Suites Revelstoke	Fairfield Inn	FN	99829
Fairfield by Marriott Inn & Suites Rochester Hills	Fairfield Inn	FN	H0141
Fairfield by Marriott Inn & Suites Rochester Mayo Clinic Area/Saint Marys	Fairfield Inn	FN	B5370
Fairfield by Marriott Inn & Suites Rome	Fairfield Inn	FN	G8553
Fairfield by Marriott Inn & Suites Salmon Arm	Fairfield Inn	FN	35494
Fairfield by Marriott Inn & Suites San Angelo	Fairfield Inn	FN	84548
Fairfield by Marriott Inn & Suites Savannah I-95 North	Fairfield Inn	FN	F8543
Fairfield by Marriott Inn & Suites Scottsbluff	Fairfield Inn	FN	B8403
Fairfield by Marriott Inn & Suites Sheboygan	Fairfield Inn	FN	F7470
Fairfield by Marriott Inn & Suites Shelby	Fairfield Inn	FN	E6368
Fairfield by Marriott Inn & Suites Somerset	Fairfield Inn	FN	G3528
Fairfield by Marriott Inn & Suites South Kingstown Newport Area	Fairfield Inn	FN	F2739
Fairfield by Marriott Inn & Suites Southaven Snowden Grove	Fairfield Inn	FN	I3830
Fairfield by Marriott Inn & Suites St. John's Newfoundland	Fairfield Inn	FN	95335
Fairfield by Marriott Inn & Suites St. Petersburg Clearwater	Fairfield Inn	FN	96206
Fairfield by Marriott Inn & Suites Statesville	Fairfield Inn	FN	G4268
Fairfield by Marriott Inn & Suites Stillwater	Fairfield Inn	FN	65899
Fairfield by Marriott Inn & Suites Stony Creek	Fairfield Inn	FN	G7571
Fairfield by Marriott Inn & Suites Sudbury	Fairfield Inn	FN	E5860
Fairfield by Marriott Inn & Suites Tampa North	Fairfield Inn	FN	95478
Fairfield by Marriott Inn & Suites Tampa Riverview	Fairfield Inn	FN	69569
Fairfield by Marriott Inn & Suites Titusville Kennedy Space Center	Fairfield Inn	FN	20436
Fairfield by Marriott Inn & Suites Vernon	Fairfield Inn	FN	99829
Fairfield by Marriott Inn & Suites Wallingford New Haven	Fairfield Inn	FN	23059
Fairfield by Marriott Inn & Suites Wheeling-St. Clairsville, OH	Fairfield Inn	FN	45899
Fairfield by Marriott Inn & Suites White Marsh	Fairfield Inn	FN	79308
Fairfield by Marriott Inn & Suites Winston-Salem Hanes Mall	Fairfield Inn	FN	E7360
Fairfield by Marriott Inn & Suites York	Fairfield Inn	FN	J2553
Fairfield by Marriott Inn & Suites Youngstown Austintown	Fairfield Inn	FN	56002
Four Points by Sheraton  —  Chain Code: FP  —  1 property
Four Points by Sheraton Medellin	Four Points	FP	76669
Moxy Hotels  —  Chain Code: OX  —  4 properties
Moxy Columbus Short North	Moxy Hotels	OX	F6266
Moxy Halifax Downtown	Moxy Hotels	OX	H5832
Moxy Minneapolis Uptown	Moxy Hotels	OX	E2403
Moxy Nashville Downtown	Moxy Hotels	OX	F4177
Sheraton  —  Chain Code: SI  —  5 properties
Sheraton Bogota Hotel	Sheraton	SI	40014
Sheraton Guayaquil Hotel	Sheraton	SI	30556
Sheraton Quito Hotel	Sheraton	SI	96451
Sheraton San Jose Hotel, Costa Rica	Sheraton	SI	73009
Sheraton Sharm Hotel, Resort, Villas & Spa	Sheraton	SI	24039
SpringHill Suites  —  Chain Code: XV  —  52 properties
SpringHill Suites Pittsburgh Southside Works	SpringHill Suites	XV	7765
SpringHill Suites Winter Park	SpringHill Suites	XV	G8209
SpringHill Suites by Marriott Alexandria	SpringHill Suites	XV	25695
SpringHill Suites by Marriott Ames	SpringHill Suites	XV	G2111
SpringHill Suites by Marriott Athens Downtown/University Area	SpringHill Suites	XV	E5543
SpringHill Suites by Marriott Athens West	SpringHill Suites	XV	99693
SpringHill Suites by Marriott Austin Cedar Park	SpringHill Suites	XV	C8937
SpringHill Suites by Marriott Austin West/Lakeway	SpringHill Suites	XV	G2020
SpringHill Suites by Marriott Baltimore Downtown Convention Center Area	SpringHill Suites	XV	G8587
SpringHill Suites by Marriott Baltimore Downtown/Inner Harbor	SpringHill Suites	XV	65287
SpringHill Suites by Marriott Birmingham Colonnade/Grandview	SpringHill Suites	XV	80056
SpringHill Suites by Marriott Birmingham Gardendale	SpringHill Suites	XV	G4041
SpringHill Suites by Marriott Bloomington	SpringHill Suites	XV	A1005
SpringHill Suites by Marriott Boca Raton	SpringHill Suites	XV	11806
SpringHill Suites by Marriott Boise ParkCenter	SpringHill Suites	XV	32055
SpringHill Suites by Marriott Charlotte Airport Lake Pointe	SpringHill Suites	XV	H0069
SpringHill Suites by Marriott Charlotte City Center	SpringHill Suites	XV	D1614
SpringHill Suites by Marriott Charlotte Concord Mills/Speedway	SpringHill Suites	XV	36102
SpringHill Suites by Marriott Chattanooga North/Ooltewah	SpringHill Suites	XV	E1413
SpringHill Suites by Marriott Cheraw	SpringHill Suites	XV	25572
SpringHill Suites by Marriott Chesapeake Greenbrier	SpringHill Suites	XV	79681
SpringHill Suites by Marriott Cheyenne	SpringHill Suites	XV	71760
SpringHill Suites by Marriott Chicago Chinatown	SpringHill Suites	XV	G4995
SpringHill Suites by Marriott Cleveland Solon	SpringHill Suites	XV	56396
SpringHill Suites by Marriott Colorado Springs North/Air Force Academy	SpringHill Suites	XV	F3748
SpringHill Suites by Marriott Columbia Downtown/The Vista	SpringHill Suites	XV	43383
SpringHill Suites by Marriott Columbia Fort Meade Area	SpringHill Suites	XV	90062
SpringHill Suites by Marriott Columbia near Fort Jackson	SpringHill Suites	XV	H5583
SpringHill Suites by Marriott Dallas McKinney/Allen	SpringHill Suites	XV	F1412
SpringHill Suites by Marriott Des Moines West	SpringHill Suites	XV	48937
SpringHill Suites by Marriott Dulles Airport	SpringHill Suites	XV	G6638
SpringHill Suites by Marriott Erie	SpringHill Suites	XV	17671
SpringHill Suites by Marriott Florence	SpringHill Suites	XV	62634
SpringHill Suites by Marriott Fort Lauderdale Airport & Cruise Port	SpringHill Suites	XV	46729
SpringHill Suites by Marriott Fort Myers Estero	SpringHill Suites	XV	F5958
SpringHill Suites by Marriott Franklin Mint	SpringHill Suites	XV	H6698
SpringHill Suites by Marriott Hershey Near the Park	SpringHill Suites	XV	27153
SpringHill Suites by Marriott Jackson Hole	SpringHill Suites	XV	C9100
SpringHill Suites by Marriott Kalamazoo Portage	SpringHill Suites	XV	H7902
SpringHill Suites by Marriott Little Rock West	SpringHill Suites	XV	G2830
SpringHill Suites by Marriott Lumberton	SpringHill Suites	XV	B2976
SpringHill Suites by Marriott Lynchburg Airport/University Area	SpringHill Suites	XV	43746
SpringHill Suites by Marriott Midland Odessa	SpringHill Suites	XV	E6776
SpringHill Suites by Marriott Montgomery Downtown	SpringHill Suites	XV	F3408
SpringHill Suites by Marriott Nashville Brentwood	SpringHill Suites	XV	F1585
SpringHill Suites by Marriott Norfolk Virginia Beach	SpringHill Suites	XV	68324
SpringHill Suites by Marriott Raleigh Apex	SpringHill Suites	XV	G9209
SpringHill Suites by Marriott Shreveport-Bossier City/Louisiana Downs	SpringHill Suites	XV	79307
SpringHill Suites by Marriott Slidell	SpringHill Suites	XV	G4538
SpringHill Suites by Marriott Suwanee Johns Creek	SpringHill Suites	XV	F5952
SpringHill Suites by Marriott Terre Haute	SpringHill Suites	XV	63040
SpringHill Suites by Marriott Toronto Vaughan	SpringHill Suites	XV	47883
Total: 259 properties

Document Feedback

We value your feedback on this documentation. If you have suggestions for improvements, find errors, or need clarification on any topic, please contact:

• Your Travelport Account Manager

• Travelport Support team

• Developer Portal feedback form

For urgent API issues or production support, contact Travelport support immediately.